Check to make sure your phone is connecting through the app.
I haven't used it in a while but it did work the last time I tried it.
That said, the results are less than dazzling. I asked about restaurants near me and it showed me one that had been closed for 5+ years. I asked once to find my Costco; the closest one it found was 128 miles away. Costco has been open here for 1.5 years.
Thanks for the info. I call less toyota entune service center. They told me is server down For Bing. I know Bing always give me some crazy search result. But sometime just needed for search things when driving. I will try it tonight. Thanks