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Premium JBL/Greenedge Audio System Issues
Issues with 2014-2017 RAV4’s with Premium JBL Audio System – If you are disappointed with your JBL/Greenedge Audio, YOU ARE NOT ALONE – READ ON PLEASE: I am proceeding with Arbitration, and have a Toyota Case Number under which I am doing so. There are 2 major defects as follows: First - Audio with speakers set to rear of cabin is about 70% lower than when set to front of cabin, and is totally lacking in bass, mids and highs – puny and weak in the rear is a good description. Second – Subwoofer functionality is virtually absent in the passenger cabin, with only slight output regardless of whether in front, rear, or any speaker setting mode.
I have been an audiophile for decades, and purchased my 2016 RAV4 Hybrid Limited with the Premium JBL/Greenedge system because I wanted hi grade audio. I drove the vehicle for weeks before using the audio system because I use earphones. When I began to use the system I noticed the 2 issues that are outlined above. I ran tests utilizing .mp3 file sine wave frequencies from 30Hz – 2500Hz set at a reference level, and made tests. Sure enough, the audio delivered in the rear is truly weak and puny, and the subwoofer is virtually useless. There are clearly issues since the rear door speakers are 170mm coaxials, capable of full frequency response, and the subwoofer, were it functional, would augment the rear cabin audio performance. The system is sadly lacking.
Toyota, at the dealership level is trying to help me but Toyota at regional and national levels simply comes back with “The audio system is working normally.” The truth is that Toyota simply compared my vehicle with several others and came up with the catchy sentence about “working normally.”
Apparently Toyota refuses to admit that the integrated premium package consisting of Fujitsu-Ten head unit, JBL Greenedge speakers, and JBL amplifier is suffering from technical defects, and all vehicles with this Premium system are affected.
True, most owners probably do not recognize the defects – But many of us who expect a premium performance system, and paid for it, are quite unhappy. The JBL Premium Audio System is neither performing “normally” nor as touted in marketing literature, and we owners should band together.
Owners, do not throw money away by purchasing different speakers, head units or anything, as the integrated system, as purchased with your RAV4 is suffering from technical glitches. I feel that firmware or software revisions may be the cure, but Toyota does not care to expose this issue, so that is why I am going to Arbitration.
Owners – Please respond if you are having these issues so that I can reinforce this case and take with me to Arbitration – Respond to this post, and be in touch with me if you care to.
Many Thanks, Steve B.
Last edited by scblackwell; 02-08-2017 at 12:22 AM.