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Brand new RAV4 Limited Hybrid / Entune No information displayed for USB audio
I have been dealing with this a few months now, and I was hoping to get some tips and tricks on a forum. I just purchased a brand new RAV4 Limited Hybrid for the wife. When we first purchased the car both of our iPhone 7 would play just fine over USB audio source. Now whenever I plug in anything no information or album art will display. Bluetooth audio source works just fine.
Entune support agents recommended updating my firmware at the dealership and un pairing and re pairing my wife's iPhone. I have done both with no luck
Any help would be greatly appreciated. I have attached a screenshot for clarity.