Join Date: Jan 2013
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Thank You Carbon,
So yes on Wednesday 1/16/13 I called Magic Toyota of Edmonds Washington and informed them of my oil line failure. The service department manager understood my dilemma, gave me a tow truck companies name and within an hour my car was on a flatbed heading for the service department at Magic Toyota.
Once there I met the manager, Khing is his name and he assured me they would double check my oil level, look over the engine and complete all outstanding TSB's and recall work. I was given a 2012 loaner RAV 4 to drive home until the work was finished.
Today, Friday 1/18/13 at 11:00 AM I was called and told my Rav 4 was ready, I picked it up and all of the TSB's and recall jobs were performed as well as a new floor mat, engine cleaning and car wash. They said that there was over 2 quarts of oil left in my sump, you'd think that low of a level would light up the low oil light, but it didn't in my case.
I took the car out for a shake down cruise, freeways, hills and stop at Costco. I'm thrilled. It is running excellent and sounds great. I was lucky that the temps were low and I use high quality synthetic blend lubricants.
I could not be happier with Toyota's response. They were all over my vehicle, apologetic and even gave me coupons for a free future car-wash and oil change.
All of this for a car with 111,000 miles on it and over 5 years old. Total cost, $0.00
Thanks guys for being here! I've been lurking around, this is a super cool site with excellent info.