Yes I did. He went to his boss and came back and their response was "we gave you such a good deal on your Rav that we can't afford to spend the money on a technician's 1/2 hour on it to do that for you". I thought it sucked to however I did feel like I got a good deal on my Rav. I paid $20,804 for the base model with roof rack, touneau cover, cd changer and carpet mats. They showed me the invoice where they ordered this thing in from Toyota and they paid $20,620 so I only paid $184 over invoice so I can't complain to much.