Lies my dealer told me....

**JuneBug** · 03-31-2011, 03:05 AM

Here are a few tall tales told by various Toyota dealers--some I've read about on these forums, some I've actually heard myself. Remember to take everything the salesman, owner, service adviser, or parts guy says with a grain of salt:

The dealership said the key needs to be programmed and that the key needs some kind of special laser cutter that they need to send it out to Ohio for the cutting.

The dealership said that once you start using synthetic oil then you cannot ever switch back.

The dealership said that some of the heating elements in the back glass are actually antennas and aren't supposed to heat up.

The dealership said they're giving me a great deal on the extended warranty for $1600.

The dealership said you can't get the Sport Appearance Package with leather seats.

The dealership said they don't make the Limited with a 3rd row.

The dealership said the whining transmission is normal--"They all do that."

The dealership said the grinding brakes are normal--"They all do that."

The dealership said the clunking while steering is normal--"They all do that."

What misinformation, lies, or total BS have you heard from YOUR dealer?

CBR74 · 03-31-2011, 03:24 AM

"You need new belts (plural). It'll cost $300 and we'll need the vehicle all day."

"We can't find any record of that tire that we mounted backwards."

"I've never heard of that canister filter issue."

RAV4Don · 03-31-2011, 11:15 AM

In early 2005 I was at a Toyota dealership shopping for a then new 2005 RAV4 and about to purchase it when I ask an important question. "Is Toyota going to introduce a new model RAV4 anytime soon?" I get laughter and a condescending reply from the sales staff. No, where did you hear such a rumor? I told them that I thought I read in a car mag about a new model RAV coming out in the fall. They again told me that was I was mistaken and that was just a rumor.

Boy, was I pissed when after a few months of buying my 05 I learned that the new 4.3 model version was about to be released as planned.

Was the dealership staff just ignorant or were they lying? I don't know.

TYPEII · 03-31-2011, 12:27 PM

Ignorance!!!!
Me—(couple of years back) I hear Toyota was building a Super Car called the Lexus LFA.
Salesman—Are you serious, why'd you think Toyota killed all their sports car model, because they are out of that game for good, gone; Supras, Mr2, even the Celica got axed... Gave him credit for even knowing those models. lol

Another one was when a friend of mine brought in a Lexus GS300 with a 2JZ-GTE (Supra Twin -Turbo engine here in the States) to a Toyota Service center for service. Techs all go goo goo ga ga over it and Head Tech goes, wished they built them like this straight from the factory in Japan, must of been hard to swap that in from a Supra... Lol, Yes, they do it's called an Aristo V300 in Japan.

Zeoth · 03-31-2011, 01:19 PM

"We'll make this deal work"

"We're not making money at this price"

"I can't replicate the issue"

"The combination you picked are rare. I'm not saying this to you to increase the asking price of the car"

RTexasF · 03-31-2011, 02:50 PM

Not lies just incorrect: "Your RAV doesn't have a transmission dipstick or drain plug, it's lifetime fluid". Salesman that is no longer there

It has both although I understand some models do not.

WJBertrand · 03-31-2011, 04:07 PM

"Window etching is worth $500 and a discount on your insurance"

bigbird1 · 03-31-2011, 05:02 PM

This today from the service manager on picking up my new V6 LTD 4WD after my inquiring about changing the auto headlamp off delay and permanently disabling the floor lamps:
We've never programmed customization into the computer of a customer's vehicle before.

From the tech who did the 5 minute reprogramming:
We've done lots of these.

SeriousBlack · 03-31-2011, 05:16 PM

just before the 2006 RAV4's were to hit the lots, I asked about the 269 HP V6 RAV4..."Naw, they would never come out with something like that!"

"You need to change your spark plugs at 65,000 miles"

fuzzyisahunting · 03-31-2011, 08:46 PM

" The top rack will be after market, but will fit just like the factory model."

" We charge the same amount, whether you finance or not."

" It will be ready for pick up today."

" We are making very little at that price."

What really bothers me is that they really think we are that ignorant, please.... I hate to be belittled that way.

03-31-2011, 03:05 AM	#1 (permalink)
JuneBug Your Humble Administrator Country: Join Date: Nov 2008 Location: Baton Rouge, LA Posts: 8,997 Thanks: 37 Thanked 630 Times in 521 Posts Feedback Score: 0 reviews	Lies my dealer told me.... Here are a few tall tales told by various Toyota dealers--some I've read about on these forums, some I've actually heard myself. Remember to take everything the salesman, owner, service adviser, or parts guy says with a grain of salt: The dealership said the key needs to be programmed and that the key needs some kind of special laser cutter that they need to send it out to Ohio for the cutting. The dealership said that once you start using synthetic oil then you cannot ever switch back. The dealership said that some of the heating elements in the back glass are actually antennas and aren't supposed to heat up. The dealership said they're giving me a great deal on the extended warranty for $1600. The dealership said you can't get the Sport Appearance Package with leather seats. The dealership said they don't make the Limited with a 3rd row. The dealership said the whining transmission is normal--"They all do that." The dealership said the grinding brakes are normal--"They all do that." The dealership said the clunking while steering is normal--"They all do that." What misinformation, lies, or total BS have you heard from YOUR dealer? __________________ James __________________ 2008 Limited V6 2WD "The Silver Bullet" •Tow Prep •Autodim mirror w/compass •Wade deflector •Weathertech visors •BluLogic Bluetooth •QuickLift hood struts •Auto door locks • (((XM))) radio •Homelink •Unswitched 12V outlets

03-31-2011, 03:24 AM	#2 (permalink)
CBR74 Senior Member Join Date: Feb 2008 Location: Nampa, ID Posts: 147 Thanks: 0 Thanked 0 Times in 0 Posts Feedback Score: 0 reviews	"You need new belts (plural). It'll cost $300 and we'll need the vehicle all day." "We can't find any record of that tire that we mounted backwards." "I've never heard of that canister filter issue." __________________ Flint Mica 2007 Sport V6 4WD

03-31-2011, 11:15 AM	#3 (permalink)
RAV4Don Advanced Member Join Date: Sep 2005 Location: rural IL Posts: 2,420 Thanks: 0 Thanked 2 Times in 1 Post Feedback Score: 0 reviews	In early 2005 I was at a Toyota dealership shopping for a then new 2005 RAV4 and about to purchase it when I ask an important question. "Is Toyota going to introduce a new model RAV4 anytime soon?" I get laughter and a condescending reply from the sales staff. No, where did you hear such a rumor? I told them that I thought I read in a car mag about a new model RAV coming out in the fall. They again told me that was I was mistaken and that was just a rumor. Boy, was I pissed when after a few months of buying my 05 I learned that the new 4.3 model version was about to be released as planned. Was the dealership staff just ignorant or were they lying? I don't know. __________________ 08 RAV4 Limited AWD V6 05 RAV4 S FWD 5spd -traded for 08 99 RX300 2012 Corvette ZR1 90 454 SS truck 425rwtq

03-31-2011, 12:27 PM	#4 (permalink)
TYPEII Senior Member Join Date: Dec 2009 Location: 801 Posts: 275 Thanks: 0 Thanked 1 Time in 1 Post Feedback Score: 0 reviews	Ignorance!!!! Me—(couple of years back) I hear Toyota was building a Super Car called the Lexus LFA. Salesman—Are you serious, why'd you think Toyota killed all their sports car model, because they are out of that game for good, gone; Supras, Mr2, even the Celica got axed... Gave him credit for even knowing those models. lol Another one was when a friend of mine brought in a Lexus GS300 with a 2JZ-GTE (Supra Twin -Turbo engine here in the States) to a Toyota Service center for service. Techs all go goo goo ga ga over it and Head Tech goes, wished they built them like this straight from the factory in Japan, must of been hard to swap that in from a Supra... Lol, Yes, they do it's called an Aristo V300 in Japan. __________________ 2010 Super White V6 4WD 2010 TL SH-AWD 1999 Lexus GS400–Bippu Style 1994 Acura Legend Coupe LS (Sold) 1991 Honda CRX Si

03-31-2011, 01:19 PM	#5 (permalink)
Zeoth Advanced Member Country: Join Date: Feb 2006 Location: San Francisco, CA Posts: 4,540 Thanks: 0 Thanked 2 Times in 1 Post Feedback Score: 0 reviews	"We'll make this deal work" "We're not making money at this price" "I can't replicate the issue" "The combination you picked are rare. I'm not saying this to you to increase the asking price of the car" __________________ Cars, snowboarding, house modding.

03-31-2011, 02:50 PM	#6 (permalink)
RTexasF Advanced Member Country: Join Date: Jan 2008 Location: Rio Grande Valley TX Posts: 5,392 Thanks: 31 Thanked 156 Times in 144 Posts Feedback Score: 0 reviews	Not lies just incorrect: "Your RAV doesn't have a transmission dipstick or drain plug, it's lifetime fluid". Salesman that is no longer there It has both although I understand some models do not. __________________ Old Bird......sometimes wise 2008 Base V-6 front wheel drive 2008 Limited V-6 front wheel drive Both with Tow Prep Package

03-31-2011, 04:07 PM	#7 (permalink)
WJBertrand Advanced Member Country: Join Date: Feb 2011 Location: Ventura, CA Posts: 512 Thanks: 13 Thanked 18 Times in 17 Posts Feedback Score: 0 reviews	"Window etching is worth $500 and a discount on your insurance" __________________ WJBertrand 2011 Rav4

03-31-2011, 05:02 PM	#8 (permalink)
bigbird1 Advanced Member Country: Join Date: Mar 2011 Location: Winnipeg Posts: 777 Thanks: 29 Thanked 102 Times in 80 Posts Feedback Score: 0 reviews	This today from the service manager on picking up my new V6 LTD 4WD after my inquiring about changing the auto headlamp off delay and permanently disabling the floor lamps: We've never programmed customization into the computer of a customer's vehicle before. From the tech who did the 5 minute reprogramming: We've done lots of these. Last edited by bigbird1; 03-31-2011 at 05:04 PM.

03-31-2011, 05:16 PM	#9 (permalink)
SeriousBlack Advanced Member Country: Join Date: Mar 2006 Location: N'Hampsha! Posts: 7,784 Thanks: 25 Thanked 23 Times in 21 Posts Feedback Score: 2 reviews	just before the 2006 RAV4's were to hit the lots, I asked about the 269 HP V6 RAV4..."Naw, they would never come out with something like that!" "You need to change your spark plugs at 65,000 miles" __________________ To The BlackMobile!!! FS: (4) 20" Black Enkei LS-5 Rims & Tires Used (4) 255/40R20 Yokohama Parada Spec-X's

03-31-2011, 08:46 PM	#10 (permalink)
fuzzyisahunting Member Join Date: Mar 2011 Location: Olive Hill, Kentucky Posts: 103 Thanks: 1 Thanked 0 Times in 0 Posts Feedback Score: 0 reviews	Green's Toyota in Lex. Ky. " The top rack will be after market, but will fit just like the factory model." " We charge the same amount, whether you finance or not." " It will be ready for pick up today." " We are making very little at that price." What really bothers me is that they really think we are that ignorant, please.... I hate to be belittled that way. __________________ 2009 Base Rav 4 Super White 4x4, 2.5 engine,17 " aluminum alloy wheels, Good Year Integrity all season tires, rain quards, bug-shield,Curt class III hitch, Toyota mudflaps and Adventura Perrycraft top rack. Last edited by fuzzyisahunting; 03-31-2011 at 08:50 PM.

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