"SCION AND TOYOTA Several models with the 2.4-liter 4-cylinder engine may be using too much oil. In T.S.B.’s SB002411 and SB009411 issued on Aug. 11, the companies said the problem was traced to the piston assembly. Replacing the pistons and rings should solve the problem. Affected models are the 2007-9 Scion tCs and the 2008-9 Scion xB as well as these Toyotas: 2006-8 RAV4, 2007-8 Solara, 2007-9 Camry, 2007-11 Camry Hybrid, 2009 Corolla and 2009 Matrix."

I want Toyota to fix my 2006 I4 despite of warranty or not
and send 3 gallons of 5W20 synthetic oil to me.

 

Haha yeah that would be nice, and a lifetime supply would be better considering the unreal amount my 2007 I4 is consuming.

Started a case with Toyo yesterday using the TSB (thank you OP), and was denied by the dealership later in the day due to being "out of warranty" at the time the TSB came out. Oh well this has been a long drawn out battle and now can only hope for a recall I guess?

I say to anyone with a consumption problem of a quart every 1500-3000 miles, try using 5w30 in a high mileage formulation, plus add 1/2 a container of Lucasoil Heavy Duty Oil Stabilizer.

Tried that as well as many other weights/ additives. Nothing did more than slightly improve the consumption.

 

I just mailed a copy to JuneBug, so he can post it in the TSB section.

The warranty guideline is 1 quart every 1200 miles. It must be verified by a dealership tech -- can't just go in and say you are consuming.

 

That is right. I complained about the oil consumption and a test was strted. I was suppose to take the car back at 1000 miles driven since the test started. However, when i questioned details for the test i was told they will estimate how much was consumed via dip stick. But i noticed with their recent oil change it was way past the max marking, so how woyld the tech know how mucu was consumed without removing oil from the engine and measure out the volume. Was given the run around and of course when i took the car back after 1000 miles, of the tech said nothing was lost because it was still gauged at tue max marking. I showed them pictures of the dip stick before the 1000 miles and again run around.

So if a tsb is out there it would be great to have to start another much more proper consumption test at anohr dealer.

 

OK, thanks to Seilerts, the TSB is now online:

http://www.rav4world.com/forums/106...s/87651-t-sb-0094-11-2az-fe-engine-oil-consumption-08-11-2011-a.html#post893994

 

WOW thanks a bunch. I will keep this handy during my next complain to the dealer about the oil consumption. Although, this time around it seemed to consume less oil than before. Strange, hopefully it is not related to this TSB. Clearly, this is a HUGE issue for repair time and most likely will lead to more issues if an IDIOT is assigned to this repair.:wall

 

I say to anyone with a consumption problem of a quart every 1500-3000 miles, try using 5w30 in a high mileage formulation, plus add 1/2 a container of Lucasoil Heavy Duty Oil Stabilizer.

 

Here is what is written in my 2011 Rav4's manual about oil consumption..

http://image82.webshots.com/482/3/64/94/2675364940012127246XhlbGU_ph.jpg

 

Forbidden

You don't have permission to access /482/3/64/94/2675364940012127246XhlbGU_ph.jpg on this server.

 

Normally, you should not have to add oil between changes if your interval is 5000 miles. You unfortunately land in the gray area, of consumption being high enough to be annoying but not so high that Toyota will do anything about it.

 

oil

1 quart per 1200 miles is normal?was this the same engine that had the problem with the oil build up a few years ago?my warranty is long gone but I will go to 5/30. I have owned 10 year on pontiacs that did not use that much oil geez

 

On the TSB, what does "from the vehicle’s in-service date" mean? Does that mean when the car was bought ("put into service") or when the car was taken to dealership to look at the problem ("service at the dealer")?

 

when it was driven off the lot when it was new

 

Has anyone outside the TSB warranty period had any success with a "goodwill" repair by Toyota? I saw on another forum that someone was successful at that.

 

Please post a link if possible.

 

My '07 has just started using huge amounts of oil. Called the dealer and it just squeaked by on the time limitation, and had 2000 miles left on the 60K powertrain warrantee.

Took it in to begin the consumption test. Dark when I picked it up so I couldn't easily double check the oil level, but did the next morning and found it had been significantly overfilled. Called the dealership and told them I had a service problem and needed to talk to a real nuts and bolts service person not a writer, and got the assistant service manager who said to bring it back in and ask for him. I did, and the oil turned out to be overfilled by 1/2' which works out to about half a quart. I pointed out that this was enough to blow the test to hell, and could esily lead to denying warrantee coverage on a qualifying car, and he agreed and apologized saying the guy who did the oil must not have realize the importance of filling only to the full mark. Leaves me wondering if it was just carelessness or whether it was a deliberate attempt to put a finger on the scale. Thanks Pepepeter, not sure I would have remembered to check if you hadn't mentioned it.

So we will see what happens when I bring it back. I am a bit nervous. Lot's of other tricks they could play if they want to, and the weather has just turned cold which should improve consumption a bit. On the other hand, they always say that overfilled engines burn oil faster so maybe being a 1/2 quart high will improve my chances of qualifying - they just noted in on the report rather than draining .

I really do not want to own a car that burns this kind of oil. I wonder if dealer would even take in in for a trade-in without penalty, knowing it did.

 

My '08 is in the same situation as yours. It got only 1500 miles left before reaching 60k. I just happened to find out about this thread last night, and have scheduled with a dealer to do the test tomorrow. Before then, I always thought I am just an unlucky soul out of thousands who got a badly factory assembled vehicle.

How did you check the oil level while the TSB specified that "Mark the oil dipstick, oil drain plug, and oil fill cap to prevent/indicate tampering during the test"? I want to make sure I check that myself after the dealer add oil and "seal" it.

Thanks.

 

I was able to look at the history of my car (2008 Rav4 base 4cyl 4wd) and it seems that excessive oil consumption was noticed and fixed in the first 6 months. I bought the car 2 months ago and oil is still at FULL LINE and oil is clean after driving 8000 km. They must have done a good fix. Good luck to everyone with this issue.

 

how you could check the history? I am from canada too.

 

Dealer would (should) have everything ever done. In the US, dealer service records are available at toyota.com/owners. Does this also work for Canada?

 

Dealer would (should) have everything ever done. In the US, dealer service records are available at toyota.com/owners. Does this also work for Canada?

no it does not, when I try to register, I can not see Canadian provinces and I can not choose country, I believe that is for US only.

 

Great info. I've heard of several others that have had issues with oil consumption in their Scion xBs and TCs. Hopefully Toyota steps up and includes Scions the use the same 2AZ-FE motor.

 

2007 rav4 oil consumption

I've always been happy with my Toyota's until this one. It seems to be built like a chevy. I've been having to add 3 qts of oil between oil changes. I've never had a car that used oil like this thing. I've tried all different kind of oil and nothing seems to work. Someone said to use high mileage oil but I haven't been able to find it in the correct weight. Anyhow, dropped it off at the dealer this morning and they are giving me a hard time saying that it is out of warranty. It was in warranty when I made the appointment! They are saying they would give me more leeway if I would have brought it in for all my service. That's BS. They are doing an oil consumption test (fill it and come back in 1200 miles). I don't know how this test works as the only real way to test would be to drain it and measure it. I want to talk to someone at toyota. Anyone have a phone number as the dealer is saying it can use up to a quart every 600 miles and that's ok but yet there is a TSB out there?

 

Anyone have a phone number as the dealer is saying it can use up to a quart every 600 miles and that's ok but yet there is a TSB out there?

Yes, scroll back up to post #5 and the link to the TSB is there.

 

not looking for TSB

I wasn't looking for the TSB. I saw that and showed it to the dealer but I'm looking for a toyota phone number as the dealer doesn't want to fix it and I'm not giving up that easy for something they know is a factory flaw!

 

1-800-331-4331

 

I would say this issue like Steering wheel Clunk noise should be brought up to them by owners, we should complain as a mass of owners on theuir official website or email to some body responsible, then they might consider it. if we complain one at a time and one by one, they just ignore it, I already send a email to toyota(customer interaction), they send me back a boll.... answer that we dont want to have a unhappy customer but we can not do it on our own cost to fix the steering wheel clunck ( that is most common issue).

We should seriously find a offical website or Email that connect us to decision makers at Toyota or some responsible guys. these nuts that we talk to are NO body.
** If any body know an official websit efor compain that they see that, or government push them/ or email please let me know, I have one email that share here, may be people from Canada could try this one becasue they told me at the end of email, we will transfer your concern to related department as well, but I belive they transfere it to "Who Cares".

toyota_feedback@toyota.ca

 

If word got out that Toyota 4 cyl engines drink oil then nobody would buy them! They are gambling that people are ignorant.

They could be right. Do Not Buy a RAV4 with the 4cyl engine!

I was warned by a friend back in 2009 about this terrible oil burning issue so I got the V6.

 

oil change interval

I'm still fighting with my dealership to get things fixed on my rav4 and they are telling me to call the toyota customer experience. I have a feeling they are going to want to see all maint. records. I looked through the toyota manual and all they say is recommended oil change interval of 5000 miles. Anyone know how much leeway they give on this recommendation for warranty work?

 

oil

If the car is using oil but no blue smoke, no oil on the plugs. Just where is it going.I used 5/20 last time and I think I have put two qts in her this time at 4500 mile the maint light just come on. going two use 5/30 this time with a good additive.

 

Good luck to everyone trying to get their oil consumption problems fixed.

Toyota is not alone in specifying a "normal" consumption. Most other manufacturers do as well, and it's usually anywhere from 900 to 1500 miles per quart. Since they claim that's normal, they're under no obligation to do anything, unless you can find a dealer willing to eat the cost as good will. (Yeah. Good luck.)

In reality, all engine consume at least some oil. They have to, or the rings would wear down and the cylinder walls become scored. I would not personally worry about any consumption up to a quart in 5,000 miles. I own two identical cars and interestingly, one uses no perceptible oil in that time, while the other uses a whole quart. Meh. It's got over 150,000 miles on it now and hasn't gotten any worse in the last 70,000...

 

This sucks

This sucks. I just read the TBS and my RAV4 is in this problem. I have only 3,000 miles on it when I bought it from a Toyota dealer used. The oil was changed at 57,000miles. So, after reading the TBS, I took a look at my oil and sure enough it was barely on the dip stick. Called Toyota 1-800-331-4331 Customer care (or should I say don't care) line and was told that my Vin# falls under this. But, my warranty has expired by 8 miles. No joke and no give. My local dealer told me to come in and have the oil change and come back at 1,200 miles to see how bad it is. From all the other Ravers out there that did this and had no success, I think I will pass. Toyota told me the cost for fix will be on me. I am going to try something and will let you guys know how it goes.

 

This sucks. I just read the TBS and my RAV4 is in this problem. I have only 3,000 miles on it when I bought it from a Toyota dealer used. The oil was changed at 57,000miles. So, after reading the TBS, I took a look at my oil and sure enough it was barely on the dip stick. Called Toyota 1-800-331-4331 Customer care (or should I say don't care) line and was told that my Vin# falls under this. But, my warranty has expired by 8 miles. No joke and no give. My local dealer told me to come in and have the oil change and come back at 1,200 miles to see how bad it is. From all the other Ravers out there that did this and had no success, I think I will pass. Toyota told me the cost for fix will be on me. I am going to try something and will let you guys know how it goes.

I would go back to the selling dealer and talk to the service manager. If it's only 8 miles over, they will usually let that slide. It may have been sold with 10 miles on the ODO, so would still be under. Tell the dealer that when they sold it to you in August it must have been burning too much oil then. Did they give you any kind of warranty at the time of sale? I would raise a stink about that.

 

Well let's look at the bright side. When your motor dies, you know you can swap a 2GR-FE motor in there and turn it to a monster.

 

No Warranty at the time of sale, I just blew the 8 miles over I now have 60,0100. Had to get #2 son from collage. And Toyota CS said no exceptions to the rule. I should of bought a KIA.

 

What you have to do is write a nice letter to toyota. Calling them is useless. I have repair work 100% reimburse even though I was out of warranty by 300 miles by writing them a letter. Worth a shot.

 

RAVer's unite

Okay, I am done with Customer Service. Thanks to JuneBug and his help, I did what was to be and Toyota answer back"NO Fix". If you read the T-SB-0094-11 the repair is just short of rebuilding the engine. This is clearly a manufacturer Goof, and being that, those of you with this 2AZ-FE engine need to join me in a campaign to call the NHTSA (National Highway Traffic Safety Administration) Hotline at 1-888-327-4236, between 8am to 8pm E.T. What will this do you ask, well first this is clearly a defect by Toyota and to get NHTSA to look into this (engineer's) to see if it is a defect they need calls to the Hotline#. If after they get up to 50 or more calls on this problem and they find it is a defect , NHTSA
will file a legal action against Toyota to mandate a Recall. So when you call have this info with you,1) If you went to a dealer about Oil Consumption (you do not have to go, but if you did let them know your results) 2) When did this problem show up, 3) How much oil lost has this problem caused (2QTs or less),4)have your vin#
Remember the squeaky wheel gets the most oil:thumbs_up: