Bad steering shaft repair on certified platinum warranty. What is my best next step?

[Shep426]

You still have small claims court for breach of warranty. Most mechanical warranty contracts are between the dealer and the buyer, so if the dealer that sold you the policy is repairing the car, sue them for breach, watch everyone get off their asses then!.

[sgtiger]

Originally Posted by RickB

Where, in the 'terms and agreements' does it say that?


At which point I would have either written a check for $11.00 or charged my credit card for $11.00 or just paid $11.00 cash to get the cost reduced to just below the 'triggering level'.


Probably none. And give Corporate's history, I wouldn't hold my breath.

Paragraph 9 and 14 of the exclusions on the document I linked to seems to cover that. I am sure it was an internal dealer policy to get an adjuster for claims over a certain amount to avoid denials and nonpayment.

About the small claims... I'm bound to arbitration, right?

[Shep426]

If there is a clasuse that says you cannot sue directly but agree to arbitration you may have a problem, that is not legal, (the clause isn't), in some states.

[RickB]

Originally Posted by sgtiger

Paragraph 9 and 14 of the exclusions on the document I linked to seems to cover that.

Nothing in either paragraph sets a dollar amount.

[sgtiger]

Originally Posted by RickB

Nothing in either paragraph sets a dollar amount.

That's true, which is why I think that $$$ amount is a non-disclosed internal policy. Whether that's an enforceable policy against me at arbitration or through a complaint is a different question. I think your point is that it shouldn't be. CMIIW!

[sgtiger]

Quick update:

Toyota corporate has not returned my call. I've called approximately three more times and been unable to speak with the agent handling my case. I'm always promised a "guaranteed return callback within 1 business day" but it hasn't happened yet. Now the agent working on my case is gone until after the holidays. I've been very polite on each call.

Other agents have told me there is nothing corporate can do other than work as an intermediary, and it's 100% in the hands of Toyota Financial Services in the end.

Should I call TFS directly and initiate a case with them?

[Shep426]

I still say it is up to the dealership to refuse to do an ineffective or unsafe repair, this will get the wheels rolling.

[Carnivore]

This is why I never buy extended warranties. These companies are in business to take your money and find any excuse not to pay out, just like insurance companies.

[focus123]

Originally Posted by sgtiger

Quick update:

Toyota corporate has not returned my call. I've called approximately three more times and been unable to speak with the agent handling my case. I'm always promised a "guaranteed return callback within 1 business day" but it hasn't happened yet. Now the agent working on my case is gone until after the holidays. I've been very polite on each call.

Other agents have told me there is nothing corporate can do other than work as an intermediary, and it's 100% in the hands of Toyota Financial Services in the end.

Should I call TFS directly and initiate a case with them?

Send a certified letter to all party's involved. Use all names and statements made but any employee of the dealership. This will get people off there butts.
Ask for a reply within 10 business days.