Bad steering shaft repair on certified platinum warranty. What is my best next step? - Page 2 - Toyota RAV4 Forums
4.3 Mechanical Intakes, Exhaust, Tune-ups, 4x4 system, Suspension, Brakes, etc.

User Tag List

Reply
 
LinkBack Thread Tools
#11 (permalink) Old 12-16-2012, 03:22 PM
Senior Member
Country: Shep426's Flag is: United States
 
Shep426's Avatar
 
Join Date: Apr 2011
Location: Near Lk George, NY
Posts: 277
Thanks: 0
Thanked 16 Times in 15 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
You still have small claims court for breach of warranty. Most mechanical warranty contracts are between the dealer and the buyer, so if the dealer that sold you the policy is repairing the car, sue them for breach, watch everyone get off their asses then!.
Shep426 is offline  
Sponsored Links
Advertisement
 
#12 (permalink) Old 12-16-2012, 08:23 PM
Junior Member
Country: sgtiger's Flag is: United States
 
Join Date: Dec 2012
Location: Oregon
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
(Thread Starter)
Quote:
Originally Posted by RickB View Post
Where, in the 'terms and agreements' does it say that?


At which point I would have either written a check for $11.00 or charged my credit card for $11.00 or just paid $11.00 cash to get the cost reduced to just below the 'triggering level'.


Probably none. And give Corporate's history, I wouldn't hold my breath.
Paragraph 9 and 14 of the exclusions on the document I linked to seems to cover that. I am sure it was an internal dealer policy to get an adjuster for claims over a certain amount to avoid denials and nonpayment.

About the small claims... I'm bound to arbitration, right?
sgtiger is offline  
#13 (permalink) Old 12-17-2012, 09:40 PM
Senior Member
Country: Shep426's Flag is: United States
 
Shep426's Avatar
 
Join Date: Apr 2011
Location: Near Lk George, NY
Posts: 277
Thanks: 0
Thanked 16 Times in 15 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
If there is a clasuse that says you cannot sue directly but agree to arbitration you may have a problem, that is not legal, (the clause isn't), in some states.
Shep426 is offline  
#14 (permalink) Old 12-18-2012, 12:41 AM
Member
Country: RickB's Flag is: United States
 
Join Date: Aug 2006
Location: 50*north 147*west
Posts: 134
Thanks: 2
Thanked 4 Times in 4 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quote:
Originally Posted by sgtiger View Post
Paragraph 9 and 14 of the exclusions on the document I linked to seems to cover that.
Nothing in either paragraph sets a dollar amount.

Si vis pacem para bellum
RickB is offline  
#15 (permalink) Old 12-18-2012, 01:46 AM
Junior Member
Country: sgtiger's Flag is: United States
 
Join Date: Dec 2012
Location: Oregon
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
(Thread Starter)
Quote:
Originally Posted by RickB View Post
Nothing in either paragraph sets a dollar amount.
That's true, which is why I think that $$$ amount is a non-disclosed internal policy. Whether that's an enforceable policy against me at arbitration or through a complaint is a different question. I think your point is that it shouldn't be. CMIIW!
sgtiger is offline  
#16 (permalink) Old 12-23-2012, 01:52 AM
Junior Member
Country: sgtiger's Flag is: United States
 
Join Date: Dec 2012
Location: Oregon
Posts: 6
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
(Thread Starter)
Quick update:

Toyota corporate has not returned my call. I've called approximately three more times and been unable to speak with the agent handling my case. I'm always promised a "guaranteed return callback within 1 business day" but it hasn't happened yet. Now the agent working on my case is gone until after the holidays. I've been very polite on each call.

Other agents have told me there is nothing corporate can do other than work as an intermediary, and it's 100% in the hands of Toyota Financial Services in the end.

Should I call TFS directly and initiate a case with them?
sgtiger is offline  
#17 (permalink) Old 12-23-2012, 07:40 PM
Senior Member
Country: Shep426's Flag is: United States
 
Shep426's Avatar
 
Join Date: Apr 2011
Location: Near Lk George, NY
Posts: 277
Thanks: 0
Thanked 16 Times in 15 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
I still say it is up to the dealership to refuse to do an ineffective or unsafe repair, this will get the wheels rolling.
Shep426 is offline  
#18 (permalink) Old 12-26-2012, 11:31 AM
Advanced Member
Country: Carnivore's Flag is: United States
 
Carnivore's Avatar
 
Join Date: Nov 2006
Location: New Jersey
Posts: 515
Thanks: 1
Thanked 4 Times in 4 Posts
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
This is why I never buy extended warranties. These companies are in business to take your money and find any excuse not to pay out, just like insurance companies.
Carnivore is offline  
#19 (permalink) Old 12-26-2012, 12:02 PM
Advanced Member
Country: focus123's Flag is: United States
 
Join Date: Nov 2009
Location: Pa
Posts: 595
Thanks: 2
Thanked 19 Times in 18 Posts
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quote:
Originally Posted by sgtiger View Post
Quick update:

Toyota corporate has not returned my call. I've called approximately three more times and been unable to speak with the agent handling my case. I'm always promised a "guaranteed return callback within 1 business day" but it hasn't happened yet. Now the agent working on my case is gone until after the holidays. I've been very polite on each call.

Other agents have told me there is nothing corporate can do other than work as an intermediary, and it's 100% in the hands of Toyota Financial Services in the end.

Should I call TFS directly and initiate a case with them?
Send a certified letter to all party's involved. Use all names and statements made but any employee of the dealership. This will get people off there butts.
Ask for a reply within 10 business days.
focus123 is offline  
Reply

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome