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Bad steering shaft repair on certified platinum warranty. What is my best next step?
I have a 2007 V6 that was purchased "Certified" and I added on the Toyota Platinum Vehicle Service Agreement for 7yr/100,000mi. The car has less than 35k on it right now.
The steering was giving me the "clunk" and "knock" so I took the car in. The service manager had his guys look at it and came back and told me that the lower shaft splines were damaged, and that the rack spline area was also damaged. He said both pieces needed to be replaced and my warranty should cover everything.
I get a call a day later saying that he had to have a Toyota insurance adjuster come out to approve the repair. I guess the adjuster refused to approve the repair on the rack, and would only approve the repair on the sub shaft. The service manager took another day to try and convince the insurance adjuster to do the proper repairs, but without any success.
I was told the only way they could get the subshaft in was by hammering it into the rack, that he's never seen a repair done that way, and expects it will break in short time and I should bring the vehicle back in when that happens.
Now I need to know what my BEST avenue is to get this fixed right now.
1) The service manager is on my side - and my invoice notes the concerns and insurance adjusters failure to authorize repairs. SM said his hands were tied and I believe him. I didn't raise hell with him because I don't think this is his fault - and I don't want to piss off an advocate I have in the service department.
2) It seems to me that not only should the rack still be replaced, but the subshaft needs to be replaced all over again as it was likely damaged when it was hammered into the bad rack. I don't think you can fix this problem by just replacing the rack at this point. At any rate, I don't feel particularly comfortable having my wife and baby in the car every day.
3) Who do I contact first and what do I say?
Any opinions and advice welcome! TYIA!