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post #1 of 111 (permalink) Old 03-30-2019, 10:55 PM Thread Starter
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Buyer beware

Here's a public service announcement for those considering a new 2019 Rav4. I purchased a new AWD LE back in January. You can take a look at the issues I've had with it in the sticky. At this point, my top two concerns have been a hard down shift into first when coming to a complete stop, and a "coast, accelerate, and jerk" problem where the vehicle won't respond to throttle input for up to half a second or so then jerk forward. I took it back to the dealership over a month ago for the hard shift on stop, and the service manager said it was normal after comparing it to two others on the lot, in spite of the fact that they did not actually have a pronounced thump when downshifting. So I had Toyota Care set up an appointment with a specialist two days ago. We test drove my vehicle and two others on the lot - he collected data on all three. I was able to get my vehicle to reproduce both issues, but they were not as pronounced as the worst I've experienced. The two dealer vehicles DID exhibit a thump when downshifting at a stop, but I was only able to get one of them to exhibit something sort of like the "coast, go, jerk" symptom.

The specialist looked at the data and did not find anything he considered abnormal, and he did not think that there was anything mechanically wrong with the vehicle. Based on that, in spite of the symptoms he witnessed, he stated that there was nothing wrong with my vehicle. He also tried telling me that the "coast, go, jerk" issue was not likely to happen in typical driving situations based on my contrived attempts to safely duplicate the problem in a nearby neighborhood. I did not accept that and explained a multitude of situations that it could and has occurred to me under typical driving situations. He also tried telling me that there was nothing abnormal about the shifting in spite of the fact that the half a dozen or so other new vehicles I've driven in the past 4 years never did any of this. He also tried to excuse it by telling me that it's such a complicated system! Anyway, the service manager ended up getting angry that we were taking up so much of his time and basically kicked me out of his office, telling me that my vehicle was "sound". So now Toyota Care has followed up with me and tells me that Toyota's position is that there is nothing wrong with my vehicle. I'm actually quite astounded, and now that I've thought about it all after the fact, I'm quite angry about the situation. How can Toyota state that there is nothing wrong with my vehicle as if this type of behavior is normal and expect anybody to take them seriously anymore??? What reasonable person will be happy with this since it is likely to reduce the service life of the transmission, and the "coast, go, and jerk" issue could result in an accident in certain traffic scenarios?

So, the moral of the story is that if you do decide to buy a new Rav4, you'd be wise to test drive the daylights out of the one you end up buying, but also if you end up with a Rav4 with any of these symptoms, you're likely to end up with the same response I've gotten - at least for the time being.
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post #2 of 111 (permalink) Old 03-30-2019, 11:12 PM
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I'm sure there are others that are also experiencing such issues. The issue, in the "issues" you're experiencing is that for an average driver these issues are too difficult to articulate. I've driven mine around 2k+ miles, and I'd say that i do get jerks sometimes when accelerating from stop but cannot put a finger on exactly in what scenario. This is neither my first new car, nor my first new Toyota.
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post #3 of 111 (permalink) Old 03-30-2019, 11:48 PM
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The “coast and jerk” is a symptom of not coming to a complete stop, then starting to accelerate. This is a “problem” with a lot of newer vehicles that have 7 or more speed transmissions.

It is definitely not something specific to the RAV4, and it’s not likely to be something they can fix.
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post #4 of 111 (permalink) Old 03-31-2019, 12:12 AM
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I'm fairly certain that Camry owners have been bitching about these same drivability issues ever since this powertrain was first used in the redesigned 2018 Camry.
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post #5 of 111 (permalink) Old 03-31-2019, 12:49 AM
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Here is something to consider: Switch to the "ECO" mode when driving around town. It uses a different "program" for your automatic transmission, and you might find it easier to modulate the accelerator pedal when starting out. Seriously, give it a shot.

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post #6 of 111 (permalink) Old 03-31-2019, 12:57 AM
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Or use snow mode as some have found to work fine since it just starts in 2nd gear. Personally I haven't experienced the problem in mine in any mode, but I hope those that are having a problem can get it fixed sooner or later, since many aren't having the issue there's got to be a fix to eliminate it.

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post #7 of 111 (permalink) Old 03-31-2019, 01:04 AM
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It is likely due to driving style. The vehicles are likely all the same. I seriously doubt there is a fix beyond changing it. This isn’t limited to Toyota vehicles.
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post #8 of 111 (permalink) Old 03-31-2019, 01:09 AM
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Quote:
Originally Posted by Exit View Post
It is likely due to driving style. The vehicles are likely all the same. I seriously doubt there is a fix beyond changing it. This isnít limited to Toyota vehicles.
I've tried to replicate the rolling stop issue that everyone is complaining about, doesn't happen on mine, I believe the PCM needs to be flashed for a cure, you'd think than the thousands of Camrys that got flashed in 2017-18 would have trickled down to the '19 transmissions, but apparently not.

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post #9 of 111 (permalink) Old 03-31-2019, 08:29 AM
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Quote:
Originally Posted by Quickdtoo View Post

I've tried to replicate the rolling stop issue that everyone is complaining about, doesn't happen on mine, I believe the PCM needs to be flashed for a cure, you'd think than the thousands of Camrys that got flashed in 2017-18 would have trickled down to the '19 transmissions, but apparently not.
You are very lucky. The issue is super annoying along with the slight downshift jerks when the car is coming to a stop when cold, especially to first gear.

I have adjusted my driving so I don’t experience the rolling stop issue. Either I come to a complete stop or wait a few secs off the brakes so the transmission can decide what do while coasting instead of under acceleration.

Not cool that I have to do this, but getting on the gas too fast is guaranteed to snap into first gear abruptly and getting that lurch.
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post #10 of 111 (permalink) Old 03-31-2019, 11:13 AM
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Sucks to hear. GF has a Chrysler 200 which has 9 speed transmission. I come from a 6 speed with light footed acceleration. When she drives, it's fine but when I drive it's a different story. It's almost like it doesn't know what gear to be in when I drive.
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