Join Date: Jan 2019
Location: Canada, Ottawa
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I am coming from Hyundai/Kia where everyone bash their quality and reliability. Following 3 fairly serious engines recalls and a lot of issue on my previous SUV (Sorento) I decided to take a chance on the Rav4 based on everyone saying everywhere how Toyota is reliable and that if you ever have the slightness issue, their customer support is so good that you should not worry about it. In my 4 months of ownership, i had my share of experience with them and i am to a point that i'll deal with Toyota for recalls only simply for the fact that they have clearly indicated to me how incompetent and non willing to help me.
My biggest example is my vibrating mirror. I went a total of 3 times as the matter got worse and worse and every time the dealer kept telling that this is perfectly normal to hear a rattling mirror non-stop when going over 70km/h. It is so normal that i went with the tech try another Rav they had in stock and this one was not doing it. I tried bringing my Rav to a second dealer and same course of action happened. Now for the people that have seen my latest post, i finally decided to dig and found the issue and i resolved it my-self. 2 lose screws that hold the mirror was my issue. According to Toyota dealer and Toyota Canada my rattling mirror was perfectly normal, which brings me into thinking that it is normal for some screw to be lose... Now keep in mind it took me 30 minutes to diagnose and fix my issue and have the truck back and running. Hell i don't work in the car industry but I've worked in costumer support for a good part of my life and when you have a client that spent a good amount of money and keeps coming back for the same issue and he seems to be getting more angry every time, you try to find a way to fix his problem. I don't know but if i were the mechanic manager, i would asked that the door panel be removed and the mirror assembly to be inspected. Especially after seeing that another model does not have the issue.
Now into the transmission issue. Toyota had the same issue with their Camry, the acknowledged it with a recall. I get it that the Rav is new and the same issue has carried over, but don't act and say this is the normal way the transmission operate. It simply makes no sense. If it was normal like they are saying, ALL THE RAV would have this issue. There would not be luck of the draw in this matter. I am doing monthly follow up at Toyota Canada and just last week they finally said that they have received multiple complains and are looking into the situation. I asked the lady if they now see it as a problem and again i was told, no this is the normal way the transmission operates. The Rav is one of the most selling SUV so i am almost certain it will get fixed simply because people will complain.
I also had some issue when i bought the truck at the dealership but that could simply be the dealer sucking big time. They forgot to install my winter tire even thought in Quebec, winter tires are required by law and i made darn sure they were aware of it before picking it up. They also misplaced my deposit and on top of it registered the SUV to my wife name instead of mine (which got resolved 1 month later)
It also blows my mind how a 30 000$ Suv does not come with any type of sound insulation under the hood and in any of the door panels. How cheap can you be?
To end my rant, like i mentioned earlier, i come from Kia/Hyundai vehicles and i had my share of issue, but the dealer always made it right to me when i had issue and if it was out of their control, a simple call to Hyundai Canada would have my issue fixed within the next few days.
The worse about all of this is that i absolutely love my Rav4 even with all those issue, but depending how the following years go, this might be my only experience with a Toyota.