OK. So I hate to say it guys, but he IS
telling you all the truth.
There is a TSB out for the newer avalons concerning a small pinhole leak from the rear bank VVTI oil feed hose which can grow into a larger leak, and in some cases, cause catastrophic failure due to lack of oil in the system.
The problem is that toyota has ONLY issued a TSB for the Avalon, even though this EXACT same condition can (and has) happened on ALL toyota vehicles using the 2GR engine. This is causing a MAJOR headache for us at dealerships (especially the people that handle the paperwork), along with the customers that go through this problem.
Why is it only on the Avalon? No clue. My best guess would be because it's WAY more common on the Avalon than on any other toyota so far (I've done roughly 10 of these on the Avalons, but I've only done 2 on RAV4's and 1 lone Camry.). I really think its only a matter of time before they issue an updated TSB to include the RAV and Camry, but who knows what goes on in toyota's head?
Now for the catch, He was right in saying that the parts are NOT available. This was such a major and very common issue for the Avalon, that ALL Dealerships are completely out of the parts kits (a hose with both of the end banjo fittings, bolts, 2 new clamps, and a new cover to replaced the oil-soaked one), and they are (and have been for 2 months now) on back-order from the company that makes this part for toyota. The last time I tried to order one (actually, for one of the RAV's I did this on), the earliest
they could get me a kit was three months
, he was wrong in thinking that there isnt any way to get around this. Toyota has ALREADY issued an update for this, and its been out for almost a month now. Toyota is instructing all dealerships to replace the hose and the two clamps with regular autoparts store hose and "special"
toyota screw-type clamps. that simple. The whole repair now takes 30 minutes (as opposed to the 2 hours it took before, as the alternator had to be removed to get to the back fitting on the hose). From what i understand, this is just a temporary fix until the parts start rolling again.
Just updating you guys about whats going on before you start jumping down his throat and calling him a liar.