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vesnyder

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Discussion starter · #1 ·
Just purchased a XLE Hybrid and it came with the roof rack. I want to make sure I can remove and/or adjust the rack in the future so am trying to find the key that allows the rack to be removed/adjusted. I checked the glove compartment and spare tire storage area and no luck. Any ideas where else I should check?

Thanks
 
Your recourse is still with the dealer. Ask them to find it. If they can’t, they should give you a replacement. You paid for something they haven’t given to you yet.
 
Checked everywhere and nothing! Dealer said he would get us one but they acted like nobody had ever asked for one?
The Dealer is probably clueless because the crossbars are usually installed at the Port and not the Dealer.

By the way, did you get the bag with the wrench and rail covers? That bag more important than the "key". The key is just a plastic knob that is used to turn unscrew the end covers on the crossbars. If you ever want to to take the crossbars off, you'll need the wrench and the decorative covers that cover the empty spaces left by the crossbars. (My crossbar "keys" were actually in the bag with the other parts and the instruction paper.)

Also, the crossbars aren't "adjustable" like you suggested in your original post, meaning they only install in one single location and can't be moved forward or backward.
 
Checked everywhere and nothing! Dealer said he would get us one but they acted like nobody had ever asked for one?
Guess your dealer forgot step 6 ;)
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Got mine with my XLE in a bag in center console in a bag; had the instructions, wrench, the decorative covers, weird washer type things and bolts in the bag. Hope this helps.
Ummmmm, as far as I know the OEM crossbar accessory comes with enough bolts and washers to be installed, no spares. Your bars installed correctly LOL?
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@Rocko9999
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Hello SeanBean - now you got me thinking :unsure: - I'll check
Please do! That would be terrifying if they let you drive without the bars bolted down :eek:

But I could be wrong, it's not unheard of that a dealer gives spares, just really rare. Usually they use what's included in the package to assemble it.
 
Once the crossbars are installed, are there “plugs” to fill the indentations where the crossbars were installed (presumably where you could access the bolt to remove them), or do these indents just remain open? My dealer installed them and seems logical to me there would be some kind of plastic plugs or covers for aesthetics. ***Correction: these indents appear to be where the locks are located.
 
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