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Why do you think Toyota does not display EV total miles driven

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Discussion starter · #41 ·
jazhanel said:
Yes. The odometer on the Leaf will tell you Total EV Miles.

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I sent the attached letter to Toyota HQ. Yesterday, I received a call from Ms Barrow, she is the Executive Office Senior Administrator to Mr. Gilleland. We had a good discussion on Toyota's lack of software/information. Of course there were no commitments to do anything but she said that Toyota appreciates the input. It was impressive that someone reached out to me so kudos to Toyota. Ms. Barrow went on to say that customer feedback helps to drive new features. This is how it should work so I encourage others to write to Toyota. Note, the address on my letter is not correct, it came back and I had to resend to Texas. Also, another poster suggested adding comments to Toyota social presence such as twitter and facebook and I've also done that. I wouldn't normally go to all this effort if I were not a big fan of Toyota cars so I do want to see them catch up to BMW, VW, Tesla and yes even Chevy.

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#44 ·
speedracer said:
I sent the attached letter to Toyota HQ. Yesterday, I received a call from Ms Barrow, she is the Executive Office Senior Administrator to Mr. Gilleland. We had a good discussion on Toyota's lack of software/information. Of course there were no commitments to do anything but she said that Toyota appreciates the input. It was impressive that someone reached out to me so kudos to Toyota. Ms. Barrow went on to say that customer feedback helps to drive new features. This is how it should work so I encourage others to write to Toyota. Note, the address on my letter is not correct, it came back and I had to resend to Texas. Also, another poster suggested adding comments to Toyota social presence such as twitter and facebook and I've also done that. I wouldn't normally go to all this effort if I were not a big fan of Toyota cars so I do want to see them catch up to BMW, VW, Tesla and yes even Chevy.

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This was very well written. Thank you for doing this and letting us know their response. I hope several people take your advice and also submit a letter.
 
Discussion starter · #45 ·
Prime Time Raver said:
I do not understand this position? No matter what the actual ICE mileage, many people are only doing one oil change a year. Are you concerned you may have to do two?
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Usually, I find a coupon so the oil change is only about $50. I get a free latte and car wash coupon and catch up on reading while waiting for the car. No dealer is going to become rich just off of oil changes. Even on my Tacoma that had almost 200,000 miles I changed the oil every 6 months even though I only drove the truck about 5,000 miles a year. The reason is as follows (source: Even If You Don’t Drive Often, It’s Best to Get Your Oil Changed Twice a Year)
Oil degrades over time. The longer it sits, the less viscous it becomes and thus, the less effective it will be at keeping various engine components properly lubricated. Synthetic oil is designed to break down more slowly over time, which means you can probably stretch its oil changes out a little longer, but it still breaks down like any other oil. Oil that degrades too much can cause engine sludge that can block oil flow entirely.

All car companies are doing much better with regards to oil changes. At one time it was every 3k, then every 5k and now every 10k. Also, check out the ways that Toyota has reduced maintenance on the R4P. There are some good articles on this and this is one of the reasons why we are loyal Toyota customers. I just want better software features which is why I started this discussion.
 
#46 ·
jlawr1 said:
The Toyota ICE is notorious for getting gasoline in the oil due to the design of the engine. That's why it's recommended to get an oil change at least once a year or every 10k miles, which ever comes first; if you plan on keeping the car for five years or less. If you plan on keeping the car for ten years or longer, I'd recommend changing the oil every 5k miles or twice a year. Gasoline in the oil is not good over a long period. It's only about $60 extra dollars a year. To me it would be well worth it. Just my opinion.
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Where did you get information that Toyota engines get gasoline in the oil? I have never heard of this or experienced this in owning 10 Toyotas. Honda is having this problem on their 1.5 turbo engine if you got the brands mixed up.
 
#47 ·
How does knowing total miles in EV matter in any way other than to satisfy someone's curiosity? It would be nice to see once again as a curiosity, but really in terms of this car and other Rav4's of late fixing leaking roof rails should be massively higher on the priority list in terms of customer satisfaction!
 
#48 ·
I thought they changed the plastic connectors for the roof rails to stop leaking.

Now they can work on getting me my data!
 
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#49 ·
You're right they started using new thicker grommets sometime likely after June 2020-whether or not they hold up over time remains to be seen as the basic design has issues not overcome by the new grommets--that being the troughs where they sit in can fill with water with no way for that water to escape, so its conceivable over time the area under the grommets may corrode and leak.

The other thing is the Toyota App is not keeping connected anymore for me, whereas several weeks ago I was never kicked out. I deleted it, reinstalled, but still no joy. I mean to call them and see if there are any other tricks to keeping the app from signing me out against my wishes. Plus my touch pad thumb print can work, but then it still asks me to resign in. That is data related issue that all users will appreciate, knowing EV miles a bit less by comparison I'm sure.
 
#50 ·
I had trouble signing in (repeatedly) for one or two days after Oct 8th iOS Toyota app update. I provided feedback in-app and it started acting normal (finger print to open app) without any more action on my part. Toyota is working harder on the iOS Toyota app than the Android version. Which one do you use?

Make sure you have most recent versions of iOS Toyota app as it has been changing frequently.
 
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#51 ·
FredsToyota said:
Where did you get information that Toyota engines get gasoline in the oil? I have never heard of this or experienced this in owning 10 Toyotas. Honda is having this problem on their 1.5 turbo engine if you got the brands mixed up.
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It's in one of the "Car Care Guy" videos (I can't find which one). The piston rings are not as "strong" as they used to be to improve gas mileage, so oil can get past them into the engine. My understanding is this is why he suggests 5k oil changes instead of 10k.
 
#52 ·
This one?
 
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#53 ·
speedracer said:
I asked Toyota if there is any way to display the total miles drive in EV mode and HV mode. I think we can all agree that the vehicle on board computer has this info so question to the group is why is it not displayed. I would really like an easy way to keep track of the EV range between charging. I'd also like to know total miles driven in EV mode. You can see their response to my question on this attached below. We've only had the R4P for a bit more than a week now but two things that come to mind on why Toyota wants to hide this info are:
1) EV range may not be as good as stated at least in certain driving conditions (cold, hills, etc) and Toyota decided it is best not to show the range
2) Car companies make the most money from service (watch "Who killed the electric car") and another thought is that they want to make sure that owners take their cars in for service even when it may not be applicable (very low miles on the ICE)

So again, why do you think Toyota hides the EV total miles driven?


Thank you for contacting Toyota Motor Sales, U.S.A., Inc.

We appreciate the opportunity to address your inquiry for your 2021 Toyota RAV4 Prime SE.

Information how to find the miles driven can be found on page 169 in the 2021 RAV4 Prime owners manual. The vehicle owner can select trip meter A or trip meter B. We are sorry, the vehicle does not have any method to determine the total miles driven in either EV mode or HV mode.

We have included a copy of the page from the owners manual below for your reference.

We are truly sorry, and thank you for thinking of Toyota.
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I would be interested in the information if there was a means for it being saved and stored. However, that information isn’t the reason we are buying and driving them.
There is the possibility of an aftermarket manufacturer that may be able to make such a device that could plug into the OBD2 port and track this content. I have recently seen other devices made for customer convenience of tracking information, and other purposes beyond diagnostics. So there may be hope.
 
#54 ·
phwang7 said:
Subaru is know for eating oil too. That's horrible!
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This isn’t anything new. It’s been a known issue for years due to engine manufactures striving to increase fuel milage, and doing things to reduce the amount of friction and drag related to moving parts. In the pursuit of better fuel mileage they have reduced overall tension on piston rings, which ultimately allows more fuel in the oil, as well as more gasses into the crankcase, this requires a more sophisticated emission control system to recover and burn the gasses. Other items such as roller camshafts and rockers for instance were designed for that purpose and also brought increased horsepower along with the increased mpg. Hope this helps.
 
#55 ·
Chazz8 said:
I had trouble signing in (repeatedly) for one or two days after Oct 8th iOS Toyota app update. I provided feedback in-app and it started acting normal (finger print to open app) without any more action on my part. Toyota is working harder on the iOS Toyota app than the Android version. Which one do you use?

Make sure you have most recent versions of iOS Toyota app as it has been changing frequently.
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I have the current iOS app. I just now tried logging via AppleID and so far so good. I closed down the app on iOS, and 2h later reopene it and I was still logged in. The app has been working fine just always presents with the sign-in prompt, TouchID option appears, I use it, then it always demands I sign back in again even though the 'Keep Signed In' option has been enabled all along. Hopefully using AppleID to login will respect the keep me signed in option.
 
#56 ·
NoelinColorado said:
I have the current iOS app. I just now tried logging via AppleID and so far so good. I closed down the app on iOS, and 2h later reopene it and I was still logged in. The app has been working fine just always presents with the sign-in prompt, TouchID option appears, I use it, then it always demands I sign back in again even though the 'Keep Signed In' option has been enabled all along. Hopefully using AppleID to login will respect the keep me signed in option.
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I had the exact same issues at the same time you did
 
#57 ·
Toyota has heard us;
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This greeted me this morning when I signed onto the Apple Toyota app this morning. I pressed OK and I was signed in automatically w face recognition. The problems seem very patchy/spotty. Is a regional thing?
 
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#58 ·
FWIW, I got this same greeting just now, and after I cleared it, it continued to sign me in w/o further action on my part. Again, only difference here is rather than using my email or phone number I used Apple ID yesterday for the first time, and so far so good. It would be best to use face or touch ID for security's sake so hopefully they will fix it and I'm sure they will!
 
#59 ·
Opened the app this eve, was signed out. Again chose AppleID, which then allowed me to use TouchID, for the very first time. Always TouchID fingerprint prompt would appear, I would would press my print on it, but it never would open the app. At least it lets me do this using Apple \ID now.
 
#60 ·
Porsche does it right in their PHEVs: My Panamera 4 E-Hybrid can show mpg since last refueling, as well as EV (non-emission) miles driven since last gas fill-up and miles driven in EV only since the car was brand new... EV miles since last charge is also an option...
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