Hello all, newby.
My wife and I bought a 2022 Rav 4 Hybrid XLE premium last year.
I am enclosing a time line of issues.
05/02/2022 – Purchased
03/05/2023 – Rav 4 breaks down on interstate, warning lights, will not engage in drive. Towed to dealership
03/10/2023 – Picked up Rav 4 and was told it had required a new water pump at less than a year old and 18,000 miles. Cost of repair and rental was covered under warranty.
07/10/2023 – Warning lights again come on with advisement to “take to the dealership.” Car will not drive more than 45 mph, drive with hazards on interstate to dealership.
07/12/2023 – After no communication from dealer, presented at dealership to speak with the service manager about my vehicle. Told this time that “coolant had extruded into
electrical” as well as something wrong again with the water pump.
07/19/2023 – Picked up my car, told that it had required a water pump, engine harness, ECU and retest this time. Repairs and rental were covered under warranty.
08/14/2023 – While attempting to drive to work, check engine light comes on, alarms, message to take it again immediately to the dealership. Will not drive more than 45 mph and has a shaking vibration every time I push in the gas pedal. Arrive at Toyota dealership at 0745 am, told by technician that he is again unsure of when a diagnostic can be done.
08/16/2023 - As no communication from the service department, I call to find out an
update on my car. Told that it now needs a new fuel injector. It currently has 25,240 miles on it.
08/24/2023 – speak to a Toyota sales associate about option of trading in vehicle as it has been undriveable, unreliable, and has stranded me on the interstate. Offered $31,000 for a car i just bought a year ago and paid more for and told that I could buy one of their non hybrid 2023 Rav4 for $38,000 that was not AWD, not premium, no weather package, and no heated seats. Also of note, I currently have a 2.2% interest on my current loan and would have to give that up for today’s higher interest rate.
09/01/2023 – Attempt twice to contact service department for an update as they have
had my car for 2 weeks with no communication with us. No one answers the phone. Leave a message with the operator and with the customer service representative to please call us with an update.
09/02/2023 – We receive a phone call from the service department and are told the first "TASK" (apparently where the dealership talks with an engineer) was shown to replace the fuel injector. However, after replacing the fuel injector (at 25000miles), the car is still not running correctly and that a new “TASK" has to be generated to figure out next steps.
09/07/2023 – today, still driving rental vehicle, my Rav4 is still in the shop, now into 3 weeks, no communication from service shop on what is wrong and when it will be repaired.
So total, so far, is 5 weeks in the shop in under 15 months of ownership. Anybody out there ever hear of similar issues with the new Rav4 hybrids?
My wife and I bought a 2022 Rav 4 Hybrid XLE premium last year.
I am enclosing a time line of issues.
05/02/2022 – Purchased
03/05/2023 – Rav 4 breaks down on interstate, warning lights, will not engage in drive. Towed to dealership
03/10/2023 – Picked up Rav 4 and was told it had required a new water pump at less than a year old and 18,000 miles. Cost of repair and rental was covered under warranty.
07/10/2023 – Warning lights again come on with advisement to “take to the dealership.” Car will not drive more than 45 mph, drive with hazards on interstate to dealership.
07/12/2023 – After no communication from dealer, presented at dealership to speak with the service manager about my vehicle. Told this time that “coolant had extruded into
electrical” as well as something wrong again with the water pump.
07/19/2023 – Picked up my car, told that it had required a water pump, engine harness, ECU and retest this time. Repairs and rental were covered under warranty.
08/14/2023 – While attempting to drive to work, check engine light comes on, alarms, message to take it again immediately to the dealership. Will not drive more than 45 mph and has a shaking vibration every time I push in the gas pedal. Arrive at Toyota dealership at 0745 am, told by technician that he is again unsure of when a diagnostic can be done.
08/16/2023 - As no communication from the service department, I call to find out an
update on my car. Told that it now needs a new fuel injector. It currently has 25,240 miles on it.
08/24/2023 – speak to a Toyota sales associate about option of trading in vehicle as it has been undriveable, unreliable, and has stranded me on the interstate. Offered $31,000 for a car i just bought a year ago and paid more for and told that I could buy one of their non hybrid 2023 Rav4 for $38,000 that was not AWD, not premium, no weather package, and no heated seats. Also of note, I currently have a 2.2% interest on my current loan and would have to give that up for today’s higher interest rate.
09/01/2023 – Attempt twice to contact service department for an update as they have
had my car for 2 weeks with no communication with us. No one answers the phone. Leave a message with the operator and with the customer service representative to please call us with an update.
09/02/2023 – We receive a phone call from the service department and are told the first "TASK" (apparently where the dealership talks with an engineer) was shown to replace the fuel injector. However, after replacing the fuel injector (at 25000miles), the car is still not running correctly and that a new “TASK" has to be generated to figure out next steps.
09/07/2023 – today, still driving rental vehicle, my Rav4 is still in the shop, now into 3 weeks, no communication from service shop on what is wrong and when it will be repaired.
So total, so far, is 5 weeks in the shop in under 15 months of ownership. Anybody out there ever hear of similar issues with the new Rav4 hybrids?
