I wanted to share my miserable experience and opinion with installing the remote starter on my 2020 RAV4 Hybrid. The plain and simple explanation was they were not ready to take this product to market, and did. They didn't have the promised installation videos. They didn't have a harness video, and the PDF instructions had the ECM connector and the associated wire location completely wrong. The connector was not by the BCM connection, as the instructions said, but nearly two feet away and above the gas pedal! The splice included with the kit was oversized also. I gave them several chances to compensate me for my lost time due to their mistake, and they only ignored me.