Bought this 2019 hybrid not long ago in Canada, and was frustrated with the gas tank only fills up to 2/3 of its capacity.
Called Toyota Canada for a case number as suggested by others in the forum, and “chatted” with the service for almost an hour to persuade the guy that this car has problem. (I was told that Hybrid needs more gas to get the car running in case of running out of gas, which is full of BS just to make you stop bothering them. There’s no way a car has almost 20L of reserve tank)
Finally they took in the car, and I was told they chatted with Toyota Canada, and the HQ suggested a gas tank change, so I waited two weeks for the part.
I was able to fill only 38L out of 55L gas tank when the car is at empty 0km. After the change I was able to fill up to 48L, and was able to get almost 150km extra range. A gas tank change does fix the problem (Weather is cold atm, would get more when it’s warmer)
I hope everyone who experiences the same issue can get a fix from the dealer, and let them take it seriously. This should be an official recall and Toyota should admit that they made a big mistake here, and not leave people frustrated like this, very upset about this.
Good luck everyone, hope this help.