I purchased a 2019 RAV4 Hybrid Limited Edition so it has most of the bell and whistles. Imagine when neither I nor the dealership could get the Entune 3.0 phone system to save my phone contact list. I have a fairly new (last generation) Samsung S9 smart phone, and the dealership says that the phone is the problem. When I first noticed the problem, I checked the compatibility list and the 2009 Samsung model was as compatible as the 2008. We tried using my phone on a 2020 RAV4 and it worked fine with the 2020. The dealership tried it with iPhones and the Entune software worked there. I should also say that my wife has an identical phone and the 2019 RAV4's Entune system doesn't work with it either. To add to the frustration, I was told that there weren't any differences between the 2019 and 2020 models and I just learned that the salesperson lied and the 2020 RAV4 Hybrid Limited Edition has a standard Premium sound system whereas the 2019 did not. No one can do anything about this now, but I would appreciate hearing from other Samsung smart phone owners and 2019 RAV4 owners. Are you having the same problem as I am?