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Discussion Starter · #1 ·
Hi Folks. In the past few weeks, I have had a message come up, not long after starting, telling me that my system update download failed, or entune update failed, can’t remember which, and telling me to reinitiallise the update again. I do that, but get the same failure message. I try to check for updates and it fails while checking.

I took it into the dealer a couple of days ago and he told me that automatic. Updates was turned on. Duh, of course it was. He turned it off. I suggested that wouldn’t fix the problem and got a bunch of BS. Well, it didn’t fix the message, and I still have the original problem. So, is anyone else having this issue?

When I check for updates, the check fails due to a communication failure or whatever. The tech told me that is because my system has the latest updates already installed. I have to call bullshit on that too. I’ve had the car since Dec 2019 and never had any issues with automatic updates or anything else.

I hope someone can help me. Talking to the dealer is not working.
 

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2020 Limited Hybrid
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136 Posts
I had the same problem in my Limited. They did a reset of the DCM and it worked again. Haven't had a problem since. The tech at my dealer called Toyota to get it done. Good luck with that.
 

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Discussion Starter · #3 ·
Interesting, as mine is a limited also. Thanks so much for the help. I’m not impressed with the dealer at all. This isn’t the first time they have left me to try and figure out what the problem is when toyota is aware of it anyway. they tole me to never use the automatic update selection. I told the tech that it was set up that way by the dealer and it’s worked just fine until now. Plus if automatic update has an issue, why wouldn’t toyota fix the issue? He didn’t have an answer for that. I also have lost the tire pressure indication in the app. It used to work, until I used up the free subscription and renewed it. The remote start, and the door locks functions works, plus the other notifications, yet the tire pressure read out on my iphone just says N/A. I’ve had it in twice for that and they tell me a salesman has to reprogram the system. That, to me, is bullshit also. Why would it change on it’s own? And why doesn’t a tech have the ability to program the system? Why does only a sales guy have that ability?
 

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2020 Limited Hybrid
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That dealer sounds awful.
 

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Interesting, as mine is a limited also. Thanks so much for the help. I’m not impressed with the dealer at all. This isn’t the first time they have left me to try and figure out what the problem is when toyota is aware of it anyway. they tole me to never use the automatic update selection. I told the tech that it was set up that way by the dealer and it’s worked just fine until now. Plus if automatic update has an issue, why wouldn’t toyota fix the issue? He didn’t have an answer for that. I also have lost the tire pressure indication in the app. It used to work, until I used up the free subscription and renewed it. The remote start, and the door locks functions works, plus the other notifications, yet the tire pressure read out on my iphone just says N/A. I’ve had it in twice for that and they tell me a salesman has to reprogram the system. That, to me, is bullshit also. Why would it change on it’s own? And why doesn’t a tech have the ability to program the system? Why does only a sales guy have that ability?
Mine just popped up with the same message today but I haven't tried anything yet. I'm reluctant to have them reset the DCM because of issues I had with it early on where they replaced the DCM 2 times because it wouldn't take updates and was off the road for multiple days while they tried to figure it out. I have no confidence in the dealers technical skills and it seems like eveything is either feed the customer BS or trial and error in an attempt to wear you down and make you go away. By the way I love the vehicle, just not the idiots who are supposed to help you.
 

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Loaded entune on my XLE when it was purchased last summer. Never worked from day one. Updates failed and I gave up on it. Started traveling again recently since restrictions loosened up and made another attempt to get it working. Ended up deleting all personal data off DCM and entune off phone. Connected using Apple Auto Play App. and finally got everything working.
 

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Loaded entune on my XLE when it was purchased last summer. Never worked from day one. Updates failed and I gave up on it. Started traveling again recently since restrictions loosened up and made another attempt to get it working. Ended up deleting all personal data off DCM and entune off phone. Connected using Apple Auto Play App. and finally got everything working.
I called Toyota and they said they could walk me through and fix it. Tried that. They said go into the menu and scroll through to where it says "Delete all personal data" and follow that and delete, then do the same thing again (they did warn me I would lose my phone connection, radio pre-sets etc.). After the second time doing that, they said shut it off, wait 30 seconds then restart, wait til a message pops up to download software update, select yes and wait (it downloaded 2 things). Restarted again and it still pops up with the same message. Didn't work. They said if that didn't work it needs to go back to the dealer to reset the DCM. Don't think I'll bother for awhile since the local dealer is a screw-up based upon past things they did with my DCM. Guess I'll just live with the message pop-up unless someone else has solved this??
 

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Discussion Starter · #8 ·
Thanks for the inputs guys. it’s a big help. I did notice on my car that the Green light for the SOS system is on, which should tell me that the DCM is working, I would guess, but maybe not. I tried the remote start and stop and remote lock and unlock functions and they all work. Therefore, I know the DCM must be communicating. It’s pretty bad though, when us customers seem to have more of a clue about how all this operates than the dealerships do!

if I could get hold of the information, I’m pretty sure i could troubleshoot it myself. You would think they would allow us to do that, but no. it has to go back to the dealer and then we go through hell trying to get our vehicles fixed.
 

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Thanks for the inputs guys. it’s a big help. I did notice on my car that the Green light for the SOS system is on, which should tell me that the DCM is working, I would guess, but maybe not. I tried the remote start and stop and remote lock and unlock functions and they all work. Therefore, I know the DCM must be communicating. It’s pretty bad though, when us customers seem to have more of a clue about how all this operates than the dealerships do!

if I could get hold of the information, I’m pretty sure i could troubleshoot it myself. You would think they would allow us to do that, but no. it has to go back to the dealer and then we go through hell trying to get our vehicles fixed.
I called a different dealer than I usually use and a service guy told me they have had a few reports of this message popping up and said re-setting the DCM won't fix it but Toyota is supposedly aware of it and working on a fix or update. Who knows how long it will take.
 

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NC '19 Rav4 Hybrid Limited, Entune 3.0, Adaptive Headlights, Advanced Technology Package
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Hi Folks. In the past few weeks, I have had a message come up, not long after starting, telling me that my system update download failed, or entune update failed, can’t remember which, and telling me to reinitiallise the update again. I do that, but get the same failure message. I try to check for updates and it fails while checking.

I took it into the dealer a couple of days ago and he told me that automatic. Updates was turned on. Duh, of course it was. He turned it off. I suggested that wouldn’t fix the problem and got a bunch of BS. Well, it didn’t fix the message, and I still have the original problem. So, is anyone else having this issue?

When I check for updates, the check fails due to a communication failure or whatever. The tech told me that is because my system has the latest updates already installed. I have to call bullshit on that too. I’ve had the car since Dec 2019 and never had any issues with automatic updates or anything else.

I hope someone can help me. Talking to the dealer is not working.

Similar message on a '19. Went to dealer. They fooled around with settings, eventually took it back where I couldn't see for a minute and came back to me without message and dealer info cleared. So there must be a way available as this was maybe 2 months ago.
 
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