I recently purchased a 2021 RAV4 XLE Hybrid and worked it in to the deal to have Katzkin leather installed. The dealership sent it out to a shop to have the install completed. When I got it back I was more than disappointed! All of the seats had several wrinkles and the back seat had a number of areas where the leather was loose. I sent it back to have it fixed. The service advisor just called and told me that “it’s 90% better” but there are some wrinkles still. She said that they will settle with heat. The shop also missed the frayed threads in the passenger seat headrest so I’ll now need to bring it back for a THIRD time! Does anyone have any idea about the quality/finished product of aftermarket leather installation? I haven’t gotten the car back yet so I don’t know what the seats look like, but being told it’s “90% better” when I paid 100% of the price for a quality leather install is quite disheartening!!