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Unfortuntately I just had my car at the dealership's service department this morning, and still no Remote Connect Services. The service manager told me that this was a "Toyota problem" and there was nothing they could do (which I found ironic, because as far as I was concerned Red Deer Toyota IS Toyota, so wouldn't this be their problem?).
I believe what the service manager is saying is that it's a problem with the Connected Services telemetrics system techs, Renote Connect is new for Canada in 2020 and has also been a problem for US '20 owners, but the system has been working fairly well for '19 owners. Whatever they changed for MY2020 they still don't have a handle on it for '20 owners in the US. Some '20 Canadian owners have even been referred to US customer service by Canadian customer service for help.

 

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Also, have you tried disconnecting the 12v battery as described here?


I haven't tried it myself because I'm afraid of losing settings etc.
The only settings that may be affected are listed in the owner's manual on reconnecting the battery, customization is not affected, see page 708 in the HV PDF manual, it shows what and how to reinitialize those.
 

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I did look at the list on page 708. It seems crazy that there are six steps required to initialize the power windows. And that's just the windows. There are still five other systems that I would need to reinitialize. Am I misunderstanding this?
Dunno, never had to do it myself, but plenty have disconnected the battery for various reasons and no one has complained about the initialization so far, 4th or 5th gen, several that have done the disconnect for this very purpose.
 
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