Toyota RAV4 Forums banner

Dealer repeatedly overfilled oil level

3209 Views 28 Replies 13 Participants Last post by  Dr. Dyno
I just completed my second 10,000 mile Toyota dealer service. On both services I found my dipstick level was 1/2" above the full mark on the dipstick. I returned the vehicle both times and requested that the level be corrected. The first time it was returned to me with the level exactly on the full mark. The second time I was told it was corrected, but later I discovered it was not. That service occurred last week. Frustrated I decided to do it myself, so I drained 1/2 quart and found the level to be just a hair above the full mark. I then wrote an email to the service manger explaining what happened. The reply I received basically told me I was being nit-picky and that the oil level being overfull is not an issue. Is he right? I was always told that the oil level should never be much above the full mark. I asked this question; "If your service department added the specified amount of oil why would it be 1/2 quart over?" I got no answer. Doesn't the filter hold about 1/2 quart? Is it possible they didn't bother changing the filter? Feedback would be appreciated. Thanks.
Status
Not open for further replies.
1 - 2 of 2 Posts

· Registered
NC '19 Rav4 Hybrid Limited, Entune 3.0, Adaptive Headlights, Advanced Technology Package
Joined
·
2,449 Posts
I just completed my second 10,000 mile Toyota dealer service. On both services I found my dipstick level was 1/2" above the full mark on the dipstick. I returned the vehicle both times and requested that the level be corrected. The first time it was returned to me with the level exactly on the full mark. The second time I was told it was corrected, but later I discovered it was not. That service occurred last week. Frustrated I decided to do it myself, so I drained 1/2 quart and found the level to be just a hair above the full mark. I then wrote an email to the service manger explaining what happened. The reply I received basically told me I was being nit-picky and that the oil level being overfull is not an issue. Is he right? I was always told that the oil level should never be much above the full mark. I asked this question; "If your service department added the specified amount of oil why would it be 1/2 quart over?" I got no answer. Doesn't the filter hold about 1/2 quart? Is it possible they didn't bother changing the filter? Feedback would be appreciated. Thanks.
Easier to add in quart increments at today's labor prices. 4.8 with oil filter change. Supposed to wait 5 minutes for oil to drain and check level. They don't.

If above the top most bump/hole in the dipstick after 5 minutes, my owner's manual under maintenance labels that "excessive".
 

· Registered
NC '19 Rav4 Hybrid Limited, Entune 3.0, Adaptive Headlights, Advanced Technology Package
Joined
·
2,449 Posts
While certainly you want to leave time for all the old oil to drain out before filling, I believe the 5 minutes wait time is to allow the new oil to drain down to the oil pan so that an accurate reading can take place,
 
1 - 2 of 2 Posts
Status
Not open for further replies.
Top