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Dealer repeatedly overfilled oil level

3213 Views 28 Replies 13 Participants Last post by  Dr. Dyno
I just completed my second 10,000 mile Toyota dealer service. On both services I found my dipstick level was 1/2" above the full mark on the dipstick. I returned the vehicle both times and requested that the level be corrected. The first time it was returned to me with the level exactly on the full mark. The second time I was told it was corrected, but later I discovered it was not. That service occurred last week. Frustrated I decided to do it myself, so I drained 1/2 quart and found the level to be just a hair above the full mark. I then wrote an email to the service manger explaining what happened. The reply I received basically told me I was being nit-picky and that the oil level being overfull is not an issue. Is he right? I was always told that the oil level should never be much above the full mark. I asked this question; "If your service department added the specified amount of oil why would it be 1/2 quart over?" I got no answer. Doesn't the filter hold about 1/2 quart? Is it possible they didn't bother changing the filter? Feedback would be appreciated. Thanks.
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It sucks, but the only way to ensure it’s done right is to do it yourself.

It shouldn’t be that way, it’s not that hard, but it is what it is.

It seems the “who cares?” attitude is getting worse.

I paid to have an over the range microwave and range installed. They didn’t put in the brackets below the microwave, had to do that myself. They didn’t level the oven, just slid it in there and left. I had to pull it out and adjust the feet and level the oven myself.

People don’t give a shit anymore.

You want 4.5 quarts of quality 0W16, no interior oil/dirt smudges, no overtightened filter or drain plug every single oil change?

Gotta DIY.
 

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Hey, even dropouts need a job.
I know people who decide not to work, even if educated.
If not for the auto-industry, where else to you think high school kids or dropouts work?

Yes, I'm being sarcastic but I will be if we keep suggesting the employees are uneducated.
They may not be the proper person to change oil, however they should also be taught by the senior staff of the correct procedure.
If an oil change tech at a dealership does not know the proper procedure then it is fault of the service manager for not training the tech.
If the tech is instructed to add 5 quarts of oil to a vehicle requiring 4.5, then it is not at all on the tech. They have done as instructed. If they program the filler to go with 4.5 quarts and there is an engine failure later that week, it is the techs fault and will be fired for using his brain and doing it 'right'.
Anyone in the service department should know where the oil is supposed to be on the dipstick. They see these cars all day long. They see these cars brand new as delivered from the factory.

My RAV4 was delivered brand new with the oil level right on the money. Not a little over, not a little under.

When I change my own oil, to get the oil level to be exactly at the full mark, like it was when it was made at the factory, it takes 4.5 quarts.
 

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In my experience 4.5 quarts is actually a bit much. You are supposed to check the level after the oil and engine are fully warmed up and at least 5 minutes after shutting off the engine. That's 30 to 45 minutes of driving. It takes a long time for both oil and engine to be fully warmed up. We are not talking about the coolant temperature. Even so, I leave some room for potential oil dilution.
I’ve been changing my own oil for almost 30 years and worked at Jiffy Lube in high school and college.

Let the engine sit for a few minutes after it’s warmed up and check it. I know that.

It absolutely does not take 30-45 minutes of driving for the oil to reach operating temperature.

In my experience, 4.5 quarts is perfect.
 
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