Toyota RAV4 Forums banner

Dealer repeatedly overfilled oil level

3217 Views 28 Replies 13 Participants Last post by  Dr. Dyno
I just completed my second 10,000 mile Toyota dealer service. On both services I found my dipstick level was 1/2" above the full mark on the dipstick. I returned the vehicle both times and requested that the level be corrected. The first time it was returned to me with the level exactly on the full mark. The second time I was told it was corrected, but later I discovered it was not. That service occurred last week. Frustrated I decided to do it myself, so I drained 1/2 quart and found the level to be just a hair above the full mark. I then wrote an email to the service manger explaining what happened. The reply I received basically told me I was being nit-picky and that the oil level being overfull is not an issue. Is he right? I was always told that the oil level should never be much above the full mark. I asked this question; "If your service department added the specified amount of oil why would it be 1/2 quart over?" I got no answer. Doesn't the filter hold about 1/2 quart? Is it possible they didn't bother changing the filter? Feedback would be appreciated. Thanks.
Status
Not open for further replies.
1 - 4 of 4 Posts

· Registered
Joined
·
15 Posts
Discussion Starter · #5 ·
It sucks, but the only way to ensure it’s done right is to do it yourself.

It shouldn’t be that way, it’s not that hard, but it is what it is.

It seems the “who cares?” attitude is getting worse.

I paid to have an over the range microwave and range installed. They didn’t put in the brackets below the microwave, had to do that myself. They didn’t level the oven, just slid it in there and left. I had to pull it out and adjust the feet and level the oven myself.

People don’t give a shit anymore.

You want 4.5 quarts of quality 0W16, no interior oil/dirt smudges, no overtightened filter or drain plug every single oil change?

Gotta DIY.
You are absolutely right!!! I have always done my own maintenance on previous vehicles. This experience just reminded me why I have always done so. I'm getting older, but I can still do it in a couple hours. I spent far more time than that hassling with the dealer. At least I didn't have to pay for it. I only have 12k miles on my 2022 Hybrid Limited but I have already received both 10k oil changes. I have a hard time accepting 10k between oil changes, but I have to admit the oil looked really good before I had it changed, so I could be wrong. But, what's the downside of doing it a bit more often?
 

· Registered
Joined
·
15 Posts
Discussion Starter · #6 ·
You're the 2nd person this week to claim overfilling by about 1/2".

On the hybrid it's rumored to be more critical. The other thread called the dealership where service was done and they were not interested in draining. His local dealership fixed it in 2 days or so after the request.

If you go back in 10,000 miles, have them write on the invoice to add only 4.5 quarts (the book says 4.8). It's rumored that a shop adds 5 quarts. Short of reading a dipstick, so far nobody knows for fact the shops are using 5 quarts.
I should have mentioned that I have a 2022 Hybrid Limited. They will never touch my car again unless it is for warrantee repair.
 
1 - 4 of 4 Posts
Status
Not open for further replies.
Top