I downloaded the TSB info & instructions, from alldatadiy.com & did take my 02 Rav 4 to the actual dealership (Rorich Toyota Pittsburgh)where it was purchased, because all of the service records indicated this update was never performed. Also, I did not have the sticker that is required to be applied under the hood to indicate it was performed. I also asked them to check to see if the issue was caused by anything else.
1st I was told my car was out of warranty, & I said yes, I understand, & I will pay for the update. They gave me an appointment date & I dropped my car off.
When I went to pick it up, NOTHING was done. 1st they said it had already been performed, I showed them the print outs of all of the service records & it was not performed. Then they came back & said "the TSB is obsolete", I asked them to do it anyway because I have no problem paying for it & they flat refused to perform the update. They said I needed to just replace the CC. I had to explain, again, my car is super low miles (02 rav4 under 40k mi), & it is on the 2nd CC, another CC replacement makes the 3rd CC. I explained that the TSB is not obsolete on my year of Rav4-it did not matter what I said, they just refused to perform the TSB.
Anyway, the TSB has still not been performed. I have no idea what I can do about this.
I will have to get the CC replaced (not at the dealership), still haven't done it yet.
I do not know if someone other than Toyota will do the update or if they can. This is the problem. Going to this dealership was like hitting a brick wall. They do not want to do it because it is an 02 & not one person there seemed to understand what I was talking about when I explained OVER & OVER that a car with less than 40k miles should not need the CC replaced twice. They kept referring to the year-I said "it has less than 40k miles this will be the 3rd catalytic converter!!!". They just said "that's the code it's throwing" it just went around & around in a circle. I even asked if they checked anything other than the code reader to see if it could be the O2 sensors or something, they said they do not do that--because it threw the code & that is what it is & there is nothing to check. I said "well that is what I made the appointment for"
. This was actually the point where I left because I KNEW it was BS
Any idea what I can do about it?
Are there independent mechanics that can perform the TSB or is it a dealership only fix?
