[mansari]

All these Rav4 having...their VIN # start from "J", "2" or "4"??

 

[mansari]

2013 XLE. 129K. shudder started at 128K. Dealer updated the programming, shudder didn't go away. They replaced the converter, etc to fix it.

No cost to me.

Extended TSB for this is 8 years or 150K

Your VIN # start from J or 2?

 

[mansari]

Well I was completely screwed on this issue. Sole owner of a 2013 rav, high mileage driver. Started experiencing a very random shudder last year before it hit 150k. I had no idea and thought maybe it maybe bad gas? I found out on line what the torque converter issue was and called Toyota Care at 154k. They said no exceptions to the rule cause I was over the mileage threshold. I had it diagnosed by AAMCO, and finally brought it into a TOY dealership BUT they could not replicate the shudder(since it was so random). Long story short, finally at 158k they could replicate it, but I ended up paying $1591 for the job. They had even called corporate on my behalf with no luck. So..I decided to email some big wigs at Toyiota America and cc’d Jim Lentz, President since I had no other recourse. I have no idea where this will go, but I think it’s absolutely delinquent of them to deny ANY claim due this issue when over 400k vehicles are potentially affected. The transmission was produced with a defective converter design(or manufacture), and they won’t own up to it with integrity

Your VIN # start from J or 2?

 

[mansari]

Good to know. Just had my 2013 XLE with 109K in today for same shudder issue. Dealership acknowledged shudder and is looking into to torque converter campaign.
Thanks.
Received word back from dealer and they are going to replace the torque converter at no charge. I am over the original 100000 KM powertrain warranty at 109000 KM - Ontario Canada dealership.

Your VIN # start from J or 2?

 

[mansari]

Just seeing this. I recently bought a 2015 XLE and am noticing some issues that resemble a possible torque converter issue. Sigh...

Your VIN # start from J or 2?