[Luke S]

Hey Guys,

Just received the letter from Toyota for my 2020 Rav4 Hybrid, customer support program 22TE09 (applies to certain AWD 2019-2022 Rav4 Hybrid models, don't know what "certain" means). Toyota extended the warranty to 8 years or 100,000 miles for the HV Floor Under Wire Harness and Rear Traction Motor Generator Cable. Part will only be replaced when condition will be verified by Toyota. To those that already had the part replaced and had to pay for it, Toyota will reimburse all the repair expenses (parts+labor).

 

[skier6]

Still waiting for my letter. November 2021 build, 2021 RAV 4 Hybrid.

 

[Rav4VA711]

Does that mean the 2023's have a different type of cable? Why wouldn't they be included as well?

 

[mikefocke]

Does that mean the 2023's have a different type of cable? Why wouldn't they be included as well?

Because the executives don't want to take a charge to earnings to account for the future expense of repairs until next year? Because the incidence of failures is not high enough in '23s to require it? Because that is when the lawsuit was filed?

Speculative cynic.

 

[windwalker099]

Because design changes were incorporated mitigating moister retention
Because changes were made to the build material

Even among models produced in the same year, may not have all the same suppliers used for the cable manufacturing.

 

[chinna]

Because design changes were incorporated mitigating moister retention
Because changes were made to the build material

Even among models produced in the same year, may not have all the same suppliers used for the cable manufacturing.

You are too optimistic!!
I wish manufacturers are really that much trustworthy. My experience shows, it does not matter if it is Toyota, Honda, Ford or GM all screwed the customer.
Example, its exact same cable part number as per Toyota for RAV4 hybrid and Venza Hybrid (because both are exactly same vehicle except outside styling), but there is no warranty extension for Venza. What gives? For some reason its magic it would not rust because vehicle name is different? I would not be that gullible.

 

[EnjoyDriving]

...
RAV4 hybrid and Venza Hybrid (because both are exactly same vehicle except out styling), but there is no warranty extension for Venza. What gives? For some reason its magic it would not rust because vehicle name is different?....

Well said on that, and don't forget Rav4P as well 🤔

 

[windwalker099]

For some reason its magic it would not rust because vehicle name is different?
I would not that gullible.

Do you or any others here claim to know the specs. the cable was manufactured to.
Suppliers and materials used?

So far, people can only know what happens under certain conditions for some models, not understood why its not happening in other models in similar conditions with the same part, the Prime for example...

Used to work in high teach, and solar industries as an equipment tech for companies that manufactured capital equipment used in making semi conductors or solar cells.

different suppliers of parts, can and do make the same parts meeting the spec, sometimes using either a different build method or materials...that can change expected performance in certain conditions unknown at the time because the initial manufacturing specs were met.

Could be a number of different things...
with out knowing more information

happens...

One might ask

Why was not a blanket notice sent out to all in the model years affected
instead of using vin numbers

Why have not all those within the model yrs received a notice..yet..
The 2023 models appear to have no changes in cable design...

why ?

 

[ChiSox Fan]

Just want to add my experience to the forum for anyone else going in for cable corrosion. I did get the mailing a few weeks ago, and then my AM radio started having horrible interference all of a sudden.

1. Went to Toyota dealership to get oil change and inspection because my AM radio was basically worthless. They noted the problem on the radio (clearly manifested), and took 2 hours to do the oil change and inspection. Nobody seemed at all familiar with the issue and were very confused about the service bulletin I was mailed. They asked me to come back in 2 days and leave the car.

2. Came back in 2 days, left the car overnight. The interference (which was admittedly a lot better) would not manifest for them every time, and they claimed that Toyota "requires 4 audio recordings of the interference manifesting itself" as a condition of the repair. Since they didn't take recordings the first time when it was consistently happening, they refused to do the repair.

So here's my big takeaway: make sure your radio is really acting up when you bring it in. If you have intermittent interference (mine was literally unusable for a week but then improved from F to C to B), they really will turn you away if your radio has a good day.

 

[windwalker099]

My point was that I had my car looked at for squealing front brakes..
There is a bulletin put out concerning this issue..

"Some 2019-2020 model year RAV4 and RAV4 HV vehicles may exhibit a front brake squeal/squeak noise when braking at low speeds."

It was not sent out to vin numbers.....

When I took my car in,,they took awhile checking, confirmed and addressed the issue..

Would expect dealerships to "check and confirm" before investing a lot of time and effort which may not be compensated for.

If it can be shown they didn't comply with the requirements..

To date, no one has been able to keep the affected cable, and have it checked by a 3rd party...
wonder why ?

Dealer's in my area are also are not really aware of the problem not having or had to deal with it...

 

[EnjoyDriving]

Just want to add my experience to the forum for anyone else going in for cable corrosion. I did get the mailing a few weeks ago, and then my AM radio started having horrible interference all of a sudden.

1. Went to Toyota dealership to get oil change and inspection because my AM radio was basically worthless. They noted the problem on the radio (clearly manifested), and took 2 hours to do the oil change and inspection. Nobody seemed at all familiar with the issue and were very confused about the service bulletin I was mailed. They asked me to come back in 2 days and leave the car.

2. Came back in 2 days, left the car overnight. The interference (which was admittedly a lot better) would not manifest for them every time, and they claimed that Toyota "requires 4 audio recordings of the interference manifesting itself" as a condition of the repair. Since they didn't take recordings the first time when it was consistently happening, they refused to do the repair.

So here's my big takeaway: make sure your radio is really acting up when you bring it in. If you have intermittent interference (mine was literally unusable for a week but then improved from F to C to B), they really will turn you away if your radio has a good day.

Thanks for sharing. This is very helpful and hope other members will share theirs too. Honestly, a lot of service advisors i talked before, have no clue and saying they never seen this issue b4, i think thats how they are trained to tell customers 😡 just playing dumb.

 

[Rav4VA711]

Just want to add my experience to the forum for anyone else going in for cable corrosion. I did get the mailing a few weeks ago, and then my AM radio started having horrible interference all of a sudden.

1. Went to Toyota dealership to get oil change and inspection because my AM radio was basically worthless. They noted the problem on the radio (clearly manifested), and took 2 hours to do the oil change and inspection. Nobody seemed at all familiar with the issue and were very confused about the service bulletin I was mailed. They asked me to come back in 2 days and leave the car.

2. Came back in 2 days, left the car overnight. The interference (which was admittedly a lot better) would not manifest for them every time, and they claimed that Toyota "requires 4 audio recordings of the interference manifesting itself" as a condition of the repair. Since they didn't take recordings the first time when it was consistently happening, they refused to do the repair.

So here's my big takeaway: make sure your radio is really acting up when you bring it in. If you have intermittent interference (mine was literally unusable for a week but then improved from F to C to B), they really will turn you away if your radio has a good day.

If you're in the Chicago area, try booking an appointment with the Car Care Nut's service center.

TCCN Automotive

tccnautomotive.com

 

[14v6]

Just want to add my experience to the forum for anyone else going in for cable corrosion. I did get the mailing a few weeks ago, and then my AM radio started having horrible interference all of a sudden.

1. Went to Toyota dealership to get oil change and inspection because my AM radio was basically worthless. They noted the problem on the radio (clearly manifested), and took 2 hours to do the oil change and inspection. Nobody seemed at all familiar with the issue and were very confused about the service bulletin I was mailed. They asked me to come back in 2 days and leave the car.

2. Came back in 2 days, left the car overnight. The interference (which was admittedly a lot better) would not manifest for them every time, and they claimed that Toyota "requires 4 audio recordings of the interference manifesting itself" as a condition of the repair. Since they didn't take recordings the first time when it was consistently happening, they refused to do the repair.

So here's my big takeaway: make sure your radio is really acting up when you bring it in. If you have intermittent interference (mine was literally unusable for a week but then improved from F to C to B), they really will turn you away if your radio has a good day.

Certainly not reassuring that Toyota is asking for consumers and techs to jump through hoops to get a warranty repair. If the incident occurred, it should store a code or snapshot to make it easier on everyone. Maybe the hybrid malfunction code is next as the condition worsens? Starting to think these letters are more about PR to satisfy the class action as Toyota may have a high bar to actually get a repair. The letter did say something like the problem had to be verified by the dealer but from my experience with Honda, don't bother going to the dealer unless something is broken because they'll just explain everything away.

 

[chinna]

Do you or any others here claim to know the specs. the cable was manufactured to.
Suppliers and materials used?

So far, people can only know what happens under certain conditions for some models, not understood why its not happening in other models in similar conditions with the same part, the Prime for example...

Used to work in high teach, and solar industries as an equipment tech for companies that manufactured capital equipment used in making semi conductors or solar cells.

different suppliers of parts, can and do make the same parts meeting the spec, sometimes using either a different build method or materials...that can change expected performance in certain conditions unknown at the time because the initial manufacturing specs were met.

Could be a number of different things...
with out knowing more information

happens...

One might ask

Why was not a blanket notice sent out to all in the model years affected
instead of using vin numbers

Why have not all those within the model yrs received a notice..yet..
The 2023 models appear to have no changes in cable design...

why ?

Are you saying Toyota Excluded certain VINs for 2019-2021 Model years for warranty extension? My understanding is all 2019-2022 Models are covered under extended warranty.
FYI, there are different Part numbers released for this cable, like you said, based on source, and other factors part number changes. I searched based on my VIN number, and the same part numbers is used for 2020,2021 RAV4 and Venza. Since Venza is made in Japan, all Japanese RAV4 also sourced the same cable. But for North American Market Cable part number seems different.

2nd question for you, if material changes is true for new part/cable and would not rust, why not issue extended warranty?
You may have not seen my previous post and my fix, its already started rusting in 1 year old Venza in a non-rust belt, like Seattle(we hardly have snow, we don't salt our roads here). I don't think its a some magic revised version on Venza. I don't want to wait for it to completely rustout and fight with Toyota about the issue when my car is disabled, thats why I took precautionary measures.

Please forget the notion that these companies are all knowing gods and know exactly what is correct material to use, and they always gets things right. If they are all knowing we would not be in this situation to start with.

Also forget the notion that they are noble and always take care if customer. For them Balance sheet/stock price is more important, not what is right. Once upon a time, Japanese companies were better in that regard (having worked for Japanese company), but those are not applicable anymore.

 

[14v6]

I read somewhere that the recall covers 300,000 plus cars which is about the total hybrid production for models 2019 to 2022. It also mentioned production dates. When they use the word "certain" not sure if it's about cut off dates or whether conditions are met. What's most telling though is the revised cover doesn't exclude the warranty extension.

For part numbers would the part number change if they use different materials on the cable? Toyota could make it easier and just cover every cable in all models to appease everyone. If the failure rates aren't there in other models that's good for Toyota so why confuse consumers by raising doubts? I have a letter for our 22 but not for our 21 so far.

 

[windwalker099]

Are you saying Toyota Excluded certain VINs for 2019-2021 Model years for warranty extension?

well 🤔

they are using vin numbers.
Not everybody has received a notice yet

They didn’t put out a technical bulletin as they did with other items covering all models, and years relevant to the bulletin.

No known changes for the 23 model year

 

[windwalker099]

Toyota could make it easier and just cover every cable in all models to appease everyone.

Are you suggesting it’s about appeasing.

Rather than addressing the issue when presented

The replacement seems like a very large time investment in effort in labor....
would expect most dealerships to be quite thorough in their evaluation

 

[windwalker099]

Please forget the notion that these companies are all knowing gods and know exactly what is correct material to use, and they always gets things right. If they are all knowing we would not be in this situation to start with.

Also forget the notion that they are noble and always take care if customer. For them Balance sheet/stock price is more important, not what is right. Once upon a time, Japanese companies were better in that regard (having worked for Japanese company), but those are not applicable anymore.

Hasn't been my experience no need forget anything

As to companies ect, ect..

Having worked in hi tech manufacturing, there is a constant testing and evaluation that goes on.
Part numbers are usually changed or are different to donate some type of information
so that parts can be tracked and evaluated.

Don't attribute motive to any company as to what they do or not do...
Decisions are made based on whatever internal criteria seems most pertinent at the time.

Also worked for a Japanese company,,

Canon semiconductor

 

[14v6]

Are you suggesting it’s about appeasing.

Rather than addressing the issue when presented

The replacement seems like a very large time investment in effort in labor....
would expect most dealerships to be quite thorough in their evaluation

Yes, make everyone happy knowing that they have warranty protection. Should the cable fail, they should be covered.

Dealers thorough, laughable. I've played back dashcam footage of my car in for recalls and test drives. They talk on their phones when they're supposed to be listening for a noise. They're talking to each other and forgetting to snap interior pieces back into place. On the other hand, when in for body work after a deer hit lots of team work and problem solving to get the safety bits calibrated. Shops that care about their reputations make a difference. Furthermore, that guy that just posted about his radio having good and bad days, his radio was never 100% cable or not but they sent him on his way. You think that's thorough?

 

[windwalker099]

You think that's thorough?

I think people have different experiences with different dealers...

Should they have a problem they can always escalate it to the regional corporation...

Owned Subarus and Toyota's, always had very good dealer experiences.
Maybe my experience is exception rather than a rule.

My curiosity was the notice issued by Vin number, not everyone having received a notice yet.
Why would they not make it just a blanket service bulletin as they have for other issues conditioned based ?

To me, this might indicate that they might have had some quality control issue with some of the cabling used for some of the vehicles not all of them.