As I posted earlier mine stopped working on 12/28/19, but my remote start still worked from my key fob.
I emailed them about it a couple a weeks ago and they sent me a re-activation code, a couple of times, but then it went into a mode saying unable to activate remote, or something like that.
It sends me Vehicle Status updates, but I cannot connect to the RAV and no longer get a map showing where I parked.
This is really weird.?????