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I have a 2016 XLE Hybrid with the Entune Suite. My integrated Nav instructions is barely audible with the radio on, and it doesn't mute the radio when the audible instructions are read. I have the box checked that says to mute the radio, I have the Nav settings for the audio as high as they will go. Any suggestions?? I have to keep the radio very low to have a prayer of hearing the instructions for the next turn.
 

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Go into settings and there is an option to increase the volume of the navigation compared to that of the radio. That solved the problem I had similar to yours.

Frank 2015 Rav4 XLE AWD with 19K miles
 
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