I had no problem with 5000 miles/6 months for service maintenance. The dealership changed it along with the required checkup for 5,000 miles. They even emailed me so I wouldn't forget. I just got an email for the upcoming 10,000 mile/1 year service maintenance. I have free oil changes for the life of the RAV4 as well. I think this depends on the dealership where you buy the car.Had the same situation here, what our local dealer meant was that the oil & filter would not be replaced "FREE" at 5k miles. I could pay for the O&F change at 5k and 15k miles and the 10k and 20k changes would be free as per the service plan.