Thanks for the picture. I just want to make sure I have things legit since it's a new car. It thought it was strange how they just said here are your manuals...Mine's like a book that opens to show all the manuals. It has the Toyota logo on the outside, a placeholder for a couple of business cards inside.
The salesman at my Toyota dealership calls me once a year without fail to wish me a happy birthday. Sure, that could be attributed to a computer program, but whenever I'm having service done, I walk around the showroom and if I see him, he greets me by name and asks me how my RAV4 is doing. I bought the vehicle from him 8 years ago, and he has never tried to pressure me to buy a new one. Nice folks.I was not surprised, given my many experiences with dealers, but I recently received an email, from one of the sales ladies, from my dealership, stating she had found an inquiry with my name on it, and she wanted to know if I was still interested in buying a new RAV4. This really reinforces my belief, once they have your money, no one really remembers you, or your name. I am not talking about a year later, I am talking next week.