So I'm still going round and round with Toyota about this. The dealership refused to give me the time of day about it so I called their main customer service # and they told me that unless the dealership tries to diagnose it, customer service can't do anything. But they finally sent my complaint to one of the customer relations people at the dealership. I just got off the phone with him.
Turns out that not a single service advisor who I reported the problem to in the past made any notes about it even though they told me they had lubricated the struts. These are the same service advisors who told me they didn't care about the videos I have of the problem because if they can't see it happen in front of them, it's not broken, and refused to watch the videos or let me email them the videos.
I'm taking it in Friday so the customer relations guy can finally give me some written documentation that I have reported the problem...even though I've reported it several times already. They just couldn't seem to bother themselves to write it down.
Anyway, it has now also started happening when I try to close the hatch.
First video is trying to open the hatch. Second video is trying to close it.
Is this what's happening to everyone else who is experiencing the problem?
Could this lead to damaged hinges?
Turns out that not a single service advisor who I reported the problem to in the past made any notes about it even though they told me they had lubricated the struts. These are the same service advisors who told me they didn't care about the videos I have of the problem because if they can't see it happen in front of them, it's not broken, and refused to watch the videos or let me email them the videos.
I'm taking it in Friday so the customer relations guy can finally give me some written documentation that I have reported the problem...even though I've reported it several times already. They just couldn't seem to bother themselves to write it down.
Anyway, it has now also started happening when I try to close the hatch.
First video is trying to open the hatch. Second video is trying to close it.
Is this what's happening to everyone else who is experiencing the problem?
Could this lead to damaged hinges?
