My question, or quandry is this.
Why are we as customers of Toyota accepting a poorly designed and unsafe car as, from what I read, the Rav Gen 4, 4.5, 5 and now Camry Gen 9 have demonstrated? I did search and there are MANY threads on this topic. I picked this thread arbitrarily. Mostly because the Toyota Factory drawing spoke to me as I could see the exact part that was replaced by the dealer on my 2022 RAV Hybrid with 30k.
My assumption is we have three groups of forum members. Those in warranty, those outside warranty but covered by a TSB. And those with neither TSB or Warranty and have take matters into their own hands vs. having to prematurely replace tires due to rear negative camber problem. My assumption, the cost benefit is pay for aftermarket solutions to correct the negative camber and double the miles on on your tires is the reason owners gave up on a Toyota solution.
But for those of us searching the internet and finding this forum who are still covered under warranty, how do we gather our collective voice and force Toyota to correct the problem vs. aftermarket solutions?
My status. Car with 31k. 2 years old. 5k left on factory warranty. Rear inside tire badly cupped due to poor alignment (-2.8) which was identified by owner at 18k miles 6/15/22. Dealer opened case. Nothing happened. I opened case 2/1/24 and with some amount of wrangling got the Regional Toyota Tech to drive up from Boston to see the car in NH and authorize a new link. Now RR is -1.5 vs range of -1.8 to -0.3. They deem it repaired. This is an empty car. Some weight and per other posts, give it 30 days of use and it will settle back down to a value outside of -1.8. - -0.3 spec.
I opened a case with NHTSA, case 11571098. Not suggesting this is the best path but I felt better after completing it.
I bought my first Toyota in 2010, a Gen3 Prius. So pleased I purchased and still drive 3 Gen3 Prius. 2022 I bought a fourth brand new, fully priced nicely equipped 2022 RAV4 Hybrid based on my happy experience with the Brand and the Dealer. That experience has been turned upside down.
I believe we have an opportunity to use our collective voice to get Toyota North America attention.
Thoughts?
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