We picked up our 2020 RAV4 Trail on December 21st, and the Remote Connect Services worked for the first two weeks, and then just stopped. I did the uninstall-reinstall of the apps (both my Samsung Galaxy S10 as well as my wife's Pixel 3) to no avail. Tried through the SOS contact, at which time the lady who was helping me gave me a phone number to try. The lady I spoke with with Toyota said I needed to make a service appointment with my dealer and they would disconnect the battery and that this would reset the system and bring it back online... well, today was my service appointment and when they called me I was informed that it is still not fixed. The service manager informed me that this is a "Toyota issue" (isn't she Toyota?), and there is nothing they could do for me. So I have my car back, but no remote start (the fob is useless, as you have to be in throwing range of the car, so there is little use in starting the car for all of 12 seconds as I am walking towards it).
Naturally, this week in Central Alberta has had overnight low temperatures approaching -40C, and daytime highs only up to -30C! Would be nice to be able to start the car from my office, so it has 10 minutes of warm up time before getting in (the Remote Connect Services was one of the reasons we went with the 2020 RAV4!).
Sigh.