I know this is a very long post but I wanted to include all pertinent material. Please read and comment.
We were notified that our 2021 RAV4 XLE Premium had arrived at the dealership. We picked it up on December 30th.
My husband checked the tire pressure after we got home. All 4 tires had 45 lbs. pressure. He reset all tires to 35 which is the recommended pressure.
As I was going through the paperwork we got from the dealer, I noticed that the New Vehicle Delivery Checklist form was completely blank. I then called the salesman and asked about the blank form and whether our vehicle had been checked out. I told him that we were concerned that our vehicle had not had the proper pre-delivery inspection (based on the tire pressure not being set correctly and the blank New Vehicle Delivery Checklist.
He immediately told me that their service department did an extensive check and they kept the paperwork. He remarked that it was way above and beyond what was on the New Vehicle Delivery Checklist. He said he would get a copy of the completed form from the service department and text it to me.
After a few days I had not received the copy he promised me so I called him again to inquire about it. He said he had forgotten and would get the checklist to me that day. I did receive a copy of the New Vehicle Delivery Checklist dated December 30 all filled out with the salesman and my husband’s signature. However, it was not my husband’s signature! Someone has forged his signature. Additionally, this was the exact form that I had called about initially and he had said that a more comprehensive checklist had been filled out instead.
I called him again (see a pattern here?). I asked about the New Vehicle Delivery Checklist form having been forged and that I still had not received a copy of the comprehensive checklist. He stuttered and stammered a bit and finally said that someone else filled it out and must have signed on my husband’s behalf. He also said he would get with the service department for their checklist and would text it to me. It has been a few days and I have not received it.
It is apparent to me that:
1). The New Vehicle Delivery Checklist was not completed before we picked up our vehicle.
2). A comprehensive checklist (or any checklist for that matter) was never filled out by the Service Department.
3). The salesman filled out the New Vehicle Delivery Checklist after the fact and forged my husband’s signature.
4). The salesman must have thought we had lower than average IQ and would not notice that the form was forged and would forget about wanting a copy of the comprehensive checklist so I would have a record of the items checked by their service department before we picked up the vehicle.
5). The salesman blatantly lied to us.
At this stage in the game, I don’t know if I am making a mountain out of a molehill or if I should go further in my endeavours.
Thoughts?
We were notified that our 2021 RAV4 XLE Premium had arrived at the dealership. We picked it up on December 30th.
My husband checked the tire pressure after we got home. All 4 tires had 45 lbs. pressure. He reset all tires to 35 which is the recommended pressure.
As I was going through the paperwork we got from the dealer, I noticed that the New Vehicle Delivery Checklist form was completely blank. I then called the salesman and asked about the blank form and whether our vehicle had been checked out. I told him that we were concerned that our vehicle had not had the proper pre-delivery inspection (based on the tire pressure not being set correctly and the blank New Vehicle Delivery Checklist.
He immediately told me that their service department did an extensive check and they kept the paperwork. He remarked that it was way above and beyond what was on the New Vehicle Delivery Checklist. He said he would get a copy of the completed form from the service department and text it to me.
After a few days I had not received the copy he promised me so I called him again to inquire about it. He said he had forgotten and would get the checklist to me that day. I did receive a copy of the New Vehicle Delivery Checklist dated December 30 all filled out with the salesman and my husband’s signature. However, it was not my husband’s signature! Someone has forged his signature. Additionally, this was the exact form that I had called about initially and he had said that a more comprehensive checklist had been filled out instead.
I called him again (see a pattern here?). I asked about the New Vehicle Delivery Checklist form having been forged and that I still had not received a copy of the comprehensive checklist. He stuttered and stammered a bit and finally said that someone else filled it out and must have signed on my husband’s behalf. He also said he would get with the service department for their checklist and would text it to me. It has been a few days and I have not received it.
It is apparent to me that:
1). The New Vehicle Delivery Checklist was not completed before we picked up our vehicle.
2). A comprehensive checklist (or any checklist for that matter) was never filled out by the Service Department.
3). The salesman filled out the New Vehicle Delivery Checklist after the fact and forged my husband’s signature.
4). The salesman must have thought we had lower than average IQ and would not notice that the form was forged and would forget about wanting a copy of the comprehensive checklist so I would have a record of the items checked by their service department before we picked up the vehicle.
5). The salesman blatantly lied to us.
At this stage in the game, I don’t know if I am making a mountain out of a molehill or if I should go further in my endeavours.
Thoughts?