[soumitra]

I bought Toyota Rav4 just a month back and its multimedia screen is constantly rebooting after every 5-10 second.
Went to service center but they told this is new software and they haven't received any update.
I tried rebooting by pressing vol button but no help.

Any help how to hard reset or update software. their portal is asking for json file but I cannot retrieve.

 

[FKHeath]

I bought Toyota Rav4 just a month back and its multimedia screen is constantly rebooting after every 5-10 second.
Went to service center but they told this is new software and they haven't received any update.
I tried rebooting by pressing vol button but no help.

Any help how to hard reset or update software. their portal is asking for json file but I cannot retrieve. View attachment 192443

You must have a different year than 2003. Do you have a 2013? Or a new 2023? Need accurate year for better help.

 

[soumitra]

You must have a different year than 2003. Do you have a 2013? Or a new 2023? Need accurate year for better help.

Thanks for letting me know. Its a typo. ITS 2023 model. It just one month i got the vehicle. Please help.

 

[TonyDEasternMass]

Is there any way to shut off the screen so that it stays off? It keeps rebooting itself after I push the power button to shut it off.

 

[soumitra]

No way it’s happening for me repeatedly I cannot shut it off either nor can play music or navigating

 

[Iamnotsteve]

Same problem here--purchased a month ago and now the screen reboots every 30-45 seconds. Taking to dealer next week.

 

[soumitra]

Same problem here--purchased a month ago and now the screen reboots every 30-45 seconds. Taking to dealer next week.

My dealer told I have to drop it. it might be software issue but not sure and they don't have the latest updated software. please update me once your issue is fixed.

 

[AKGSD]

Given the warranty your vehicle has, you should absolutely take it in.

OP, since you already did and they were no help, as long as they logged the complaint by making a Repair Order, i’d go ahead and just do a good old fashioned reboot —disconnect the 12v battery for a few minutes.

These computers get glitchy just like a pc or phone that hasn’t been shut off in a long time. And almost nothing on a car truly shuts off unless the battery is disconnected.

Warning: this may reset other modules as well, such as transmission & engine adaptive strategy.

I was an electronics tech for Ford

 

[Tazio Nuvolari]

I bought Toyota Rav4 just a month back and its multimedia screen is constantly rebooting after every 5-10 second.

i’d go ahead and just do a good old fashioned reboot

Have you tried the "Reverse Reboot". It has worked successfully for many people with exactly your issue on 5th generation RAVs. It may also work on your 2023.

 

[ginnighotra54]

My dealer told I have to drop it. it might be software issue but not sure and they don't have the latest updated software. please update me once your issue is fixed.

i have the same issue since i bought last month. please help with rebooting infotainment screen.

 

[soumitra]

i have the same issue since i bought last month. please help with rebooting infotainment screen.

Hi, I deleted my profile from infotainment screen and then recreated it and the issue is fixed. only issue I faced is my subscription for drive connect got cancelled.
But still i am happy that the issue is resolved .

thanks you all for your help i found this community have more knowledge then Toyota dealer .
Thank you all for your help.

 

[WillRav4Tacos]

Do you guys have the 8 inch screen, or the 10.5?

 

[soumitra]

Do you guys have the 8 inch screen, or the 10.5?

8 inch screen