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Discussion Starter #1
Hey all, How's everyone doing.

So last week I brought my car into a Local Discount Tire to have the stock Bridgestones replaced with another set I purchased online.
Long story short: After scheduling an appt and waiting 3.5 hours to have the tires replaced, I didn't really notice how bad my wheels were dinged and scuffed until on Halloween night I was filling up and saw that not 1 or 2 wheels but all four of my wheels were scuffed and dinged.
I went back to have the sales rep who took my order look at it (remember this was after 5 days) and see what he says. Surprise! he denied that they were responsible for the damage and only admitted to the fronts, which had the worst markings, indicating that it was from their equipment and that my rears were from previous service and were part of normal wear and tear. I was literally shocked, and I did not buy in so I figured

since I came all this way I need to know if there is anything that they can help me with, and went to talk with the manager instead. Apparently he too gave me the same story. I never shouted or gave him an attitude and just asked him politely to see if he would be able to help with the damage (like he mentioned) made by their shop equipment. Eventually he says he can't do much but will put me in to get looked at by one of their 3rd party Mobile alloy wheels Specialist. So I left and will need to dropoff the car in a week to have the wheels repaired.

Anyone has this experience with Discount tires before? or any other shops in particular?
I heard that the process with these mobile wheel repair techs aren't as good as the much preferred local repair shops where it can take days versus the mobile repair where it can only be a few hours to buff and clear coat the damage.
Should I just get new aftermarket wheels from Discount tires and call it a day without having to worry about repairs on the OEM wheels?
I would still have to pay out my own pocket for new wheels and will only receive a 10-20% rebate from Discount tire.
 

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Certainly an aggravating situation. Lesson for all of us - always inspect any area where work has been done immediately before leaving the servicing premises. I failed to do so after taking my RAV in for service at a dealership which supposedly inspects for damage before and after work has been done. After the return drive home (2+ hours drive over some very twisty coastal cliff roads), the next day I noticed the right front bumper had streaks of white plastic and a linear dent. Service person apparently had driven my RAV into a white plastic bucket or buckets. I managed to get the white plastic off the bumper but the linear dent remained. The dealership denied responsibility.


Suggestion - see how the wheel refurbishment job looks before deciding whether to do something else.
 

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Not sure if any shop would claim responsibility after 5 days. Always check your car after any work before driving away. I've used DT for over 35 years and have never had an issue with them damaging any of my wheels. That being said it's up to the individual person doing the work to be careful.
 

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True, my fault for mostly not inspecting after the service. Very hard lesson learned in this case. No doubt about it I too have used them for my other tire replacements and rotation for my other car (already sold) but its been years (4-5) since I been to one, as I figured this discount tire would be like the others I used in the past or maybe this one has bad services? managers? idk. I didn't really inspect my wheels after but just glanced and pat the tires to see if they were mounted correctly because it was already pitch black outside limited light by the time they finished with my car and got me out the door (I know.. this is MN fall weather, a cold chilly windy night when 8pm was like 11pm outside). I just figured a tire replacement is a tire replacement, nothing looks to be out of place, nothing looks damaged but Wrong!

Interestingly tho the Toyo dealer that I always bring my car to get serviced never gave me any issues whatsoever. In this case, I just figured it was more convenient and would save me some time to go Discount since it was on the way home from where I work and figured they'll have a tire warranty certificate so why not book an appt and get the tires replaced there rather than drive across town past home and have to make another return trip coming back home.

Regardless for future references tho, I for sure will inspect prior and after services on my car anytime I have to bring it in here on out. It was a bad experience but I learned!
 

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Discussion Starter #5
Suggestion - see how the wheel refurbishment job looks before deciding whether to do something else.
I'll see come next week when I bring the car back for them to have their contracted alloy wheels specialist repair guy out to work on it.
 

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Discussion Starter #6
Pics of wheels

These are pics of the wheels and the work that was done to it
 

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Crazy... Looks to be both really sloppy with the impact gun and didn't use the proper hub adapter for the balancing machine.
 

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Crazy... Looks to be both really sloppy with the impact gun and didn't use the proper hub adapter for the balancing machine.
I agree. Absolute careless acts and ignorance of customer wheels. I am bringing the wheels back in two days to have them repair it. Hopefully their repair process will hide these scuffs and dings.
 

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These are pics of the wheels and the work that was done to it
Besides alloy rim damage coming from low job respect using tire dismount/mount/balance machines & air impacts ... additional damage can occur, when the garage staff lets an allow rim & tire combo to flop face down, impacting onto the concrete floor.
- this damages the factory paint, powder coat &/or aluminum casting
- as the shinny/high stops on the nice rim get marred up
- just more shottie handling, in the work bay areas

My local tire shop (Firestone) lets me in the bay area, so the new tire install leaves my alloy rims in perfect condition.
My garage owner friend, does my other tire work / I'm allowed in the bay area, and I'll help in the install...and help him do customer oil changes, if I have a few hours to kill.
- last year, I even cut a few acres of lawn, for the independent garage owner plus did a taxi head light restore / because he treats me real good & honest
- the point is, I will get my hands dirty
- and get more involved, than most customers would ever dream of
- but I enjoy flawless workmanship, at discount prices

^^ To ensure idiots don't work, on my stuff...only the skilled staff does, specified by me.
- I don't ever drop off my vehicle, unless the dash is coming out & looking at 10 hours of labor
- cell phones have a build in flashlight, for a reason / take only one minute, to inspect all 4 rims
(in the dark)
 

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So are all of those nicks and scratches new? Were the wheels clean and chip free before the work at DT? I've always seen them protect my wheels when they do the work but I also watch them to make sure.
 

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While no one should accept that kind of mistreatment to their vehicle, the wheels can be professionally refinished to look like new. I screwed my wheels up by hitting curbs - a local tire guy said they could be fixed for about $100 a pop by a refinishing shop. :wink

Good luck!
 

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Wheel Torque

On a different note, always check the torque on the wheels. I just had new tires installed by a reputable shop (so I thought) and I could not get the lugs loose with a 30" breaker bar. They had to be 160 foot pounds or more.

Hos excuse was that I was supposed to bring the vehicle back after 100 miles to have the wheels torqued again. I guess he thinks lug nuts get tighter when you drive the vehicle.
I usually buy my tires at Costco. They give you a print out that includes wheel torque being 76. Kinda sad that a routine procedure would be completed so careless that you couldn't loosen the lug nuts. I noticed Costco had a display board with all the employee photos and that were Certified/ Trained in Tire installation. It's apparently necessary....
 

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Discussion Starter #13
So are all of those nicks and scratches new? Were the wheels clean and chip free before the work at DT? I've always seen them protect my wheels when they do the work but I also watch them to make sure.
No, they were some scratches before but very light surface ones nothing as bad as this. I'm glad your wheels were protected when you had them serviced. I definitely will keep watch the next time I go in for these kind of service.
 

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Update: Finally had wheels brought back and repaired. It took a lot of going back and forth getting them to have their repair guy come out on a specific day to do it, but I guess after showing up 3-4 times within a week they'd eventually confirmed what needed to be done and eventually had the wheels repaired. I was quite surprised of the quality work, looks like brand spankin new. I did however notice that they threaded a few lugs but that to me was not the issue no more since I can replace those easier than the wheels. These are taken when I went to pickup my car, right before I drove off. Of course it was during the evening so lighting did not help much.
 

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While no one should accept that kind of mistreatment to their vehicle, the wheels can be professionally refinished to look like new. I screwed my wheels up by hitting curbs - a local tire guy said they could be fixed for about $100 a pop by a refinishing shop. :wink

Good luck!
Thank you. In the end, I had it brought back, took me some fight to the point of calling the shop multiple times and talking to 2 other techs to have them setup a time for their repair guy to come out on a specific day.
 

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These are from during the day, where you can see with better lighting. Don't mind those dark dots they are just dirt and grim, the pictures really does not do much justice, you'll have to see in person to tell the difference (if there are any). I do know the repair result is better than before.
 

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Besides alloy rim damage coming from low job respect using tire dismount/mount/balance machines & air impacts ... additional damage can occur, when the garage staff lets an allow rim & tire combo to flop face down, impacting onto the concrete floor.
- this damages the factory paint, powder coat &/or aluminum casting
- as the shinny/high stops on the nice rim get marred up
- just more shottie handling, in the work bay areas

My local tire shop (Firestone) lets me in the bay area, so the new tire install leaves my alloy rims in perfect condition.
My garage owner friend, does my other tire work / I'm allowed in the bay area, and I'll help in the install...and help him do customer oil changes, if I have a few hours to kill.
- last year, I even cut a few acres of lawn, for the independent garage owner plus did a taxi head light restore / because he treats me real good & honest
- the point is, I will get my hands dirty
- and get more involved, than most customers would ever dream of
- but I enjoy flawless workmanship, at discount prices

^^ To ensure idiots don't work, on my stuff...only the skilled staff does, specified by me.
- I don't ever drop off my vehicle, unless the dash is coming out & looking at 10 hours of labor
- cell phones have a build in flashlight, for a reason / take only one minute, to inspect all 4 rims
(in the dark)
I'm glad there are people like you out there who are willing to help/assist in ways to get the best quality service for what you are paying, I wish it was the same here in the US however I don't think the shops allow us to be back in the bay to assist and help the techs with services, due to being a liability? maybe to observe and monitor the work being done but not to help and do some of the services.
 

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These are from during the day, where you can see with better lighting. Don't mind those dark dots they are just dirt and grim, the pictures really does not do much justice, you'll have to see in person to tell the difference (if there are any). I do know the repair result is better than before.

Those repaired wheels do look much better than before the repairs. Good that you stayed with the problem and got things sorted out as they should be. Thanks for the update.
 
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