I am the owner of a 2019 RAV4 Hybrid in Limited trim. In two weeks it will be 3 years old. Aside from the issues that we all had to deal with my 36.000 miles have been thankfully uneventful. A few weeks ago I received and email from Toyota USA with kind of a threatening tone that if I didn't renew my subscription the navigation would revert to when the car was delivered and that I would loose all saved locations etc. They said that it could be renewed on the phone app. There is no way to renew on the app. I asked at the dealership and they suggested that I use car play. My wife does not like car play. I called Toyota USA and asked about renewing this subscription I told them that the app did not work. They referred me to the dealer. I visited the dealer again today and they claim no knowledge on how to renew. Has anyone with a 2019 succeeded in renewing their dynamic navigation? If so, how did you accomplish this. I know that I will have to pay for it, but I spend way more on my wife's coffee each week and am not worried about the cost. Thanks for reading this far and all of the things that I have learned here over the last three years.
Dynamic Navigation
RShaw6116
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I am the owner of a 2019 RAV4 Hybrid in Limited trim. In two weeks it will be 3 years old. Aside from the issues that we all had to deal with my 36.000 miles have been thankfully uneventful. A few weeks ago I received and email from Toyota USA with kind of a threatening tone that if I didn't renew my subscription the navigation would revert to when the car was delivered and that I would loose all saved locations etc. They said that it could be renewed on the phone app. There is no way to renew on the app. I asked at the dealership and they suggested that I use car play. My wife does not like car play. I called Toyota USA and asked about renewing this subscription I told them that the app did not work. They referred me to the dealer. I visited the dealer again today and they claim no knowledge on how to renew. Has anyone with a 2019 succeeded in renewing their dynamic navigation? If so, how did you accomplish this. I know that I will have to pay for it, but I spend way more on my wife's coffee each week and am not worried about the cost. Thanks for reading this far and all of the things that I have learned here over the last three years.
I believe you need to access your subscription services via the app. Next to the vehicle description at the top is a down arrow. Pressing that brings up a screen that contains a link to your subscriptions. All of my subscriptions are current but I believe this was where I went to renew one the last time it came up. I hope this helps.
NC '19 Rav4 Hybrid Limited, Entune 3.0, Adaptive Headlights, Advanced Technology Package
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3,262 Posts
Own a 2019 Limited with all 3 packages. 3 years was up around July 8, 2022. Navigation still works and have lost none of my stored locations. I have never renewed any of my subscription required services. I'm presuming that what I have lost is dynamic map updates and traffic alerts. Wi-fi to my 'droid still works. Voice to "Stop Guidance" still works.
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Thanks, I am still concerned about loosing traffic, I live in the suburbs of NYC and traffic is a real concern; every day.
Thanks
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365 Posts
I too, had a problem with the phone app updating...🤔 services ect.
called
It should be able to update....maybe if or when they up date it will address them 🙂
called
They mentioned that they'er updating the app addressing some problems with it...
It should be able to update....maybe if or when they up date it will address them 🙂
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Thanks. I guess we will see.
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You may have to dig into what is included in Dynamic Nav.
Dynamic is the cloud based service. I suppose your save locations could be stored in a cloud. Cover yourself.... idtneify the saved locations now so you can re-input them if necessary.
The part I don't know about is traffic -you should research if Dynamic Nav controls Traffic.
I came from a Ford where the traffic was part of Sirius.... I see on our Toyota screen it's not part of Sirius.
I'm 50/50 on if traffic is a cloud based action or not.
Navigation will continue functioning, however maps will not be updated. The bad -if you travel to an unfamiliar location where new roads have been constructed, chances are the maps will be out of date.
If you have favorites, plan on re-entering them just in case.
Traffic is pretty important to have function. I think I read recently that Dynamic Nav will run $8 just like the connected feature business.
Dynamic is the cloud based service. I suppose your save locations could be stored in a cloud. Cover yourself.... idtneify the saved locations now so you can re-input them if necessary.
The part I don't know about is traffic -you should research if Dynamic Nav controls Traffic.
I came from a Ford where the traffic was part of Sirius.... I see on our Toyota screen it's not part of Sirius.
I'm 50/50 on if traffic is a cloud based action or not.
Navigation will continue functioning, however maps will not be updated. The bad -if you travel to an unfamiliar location where new roads have been constructed, chances are the maps will be out of date.
If you have favorites, plan on re-entering them just in case.
Traffic is pretty important to have function. I think I read recently that Dynamic Nav will run $8 just like the connected feature business.
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Maps data doesn't get updated through the cloud only finding a route is the dynamic part. Map updates are done from a USB device and is costly. I did some research on this but can't seem to find the info now. To update the map data, there is a part number that you order from Toyota which comes with instructions. I want to say it was $129 if my memory serves me correctly. Toyota ships it to you and you follow the instructions to update the map data. My understanding, the map data only gets updated this way. Just like replacing a CD or DVD in the truck in older nav system, this is done with a USB drive. If would be nice to just have an SD card to replace, oh well.
Oh wait, here is a TSB I found in my library of stuff. This is probably what is shipped with the USB drive.
And it must be downloading using an old 8088 microprocessor to take 45 minutes
NC '19 Rav4 Hybrid Limited, Entune 3.0, Adaptive Headlights, Advanced Technology Package
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3,262 Posts
Incredibly archaic method invented by an MBA involving TIS, dealer, physical card, USB stick, sales opportunity for dynamic services, etc. Cost is for card and dealer service charge.
I recall doing this around 7 years ago on another Toyota through my dealer.
But I swear I've read here of a way of doing the software updates yourself on more modern Toyotas including some of ours.
@RShaw6116, I would tell your wife to learn to like CarPlay. I put the $60 wireless CarPlay adapter in my 2020 Limited Hybrid and it works great. I especially like using Google Maps over the Toyota and Apple maps, and it is constantly being updated. Does good with traffic too.
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I am at 45 years, and like they seem to always say " your mileage may vary"
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Well, "let me tell you a story."
Mainly, if "once upon a time" you could renew your Dynamic Navigation "via the app," that certainly doesn't exist anymore. And thus, prepare for a really awful experience.
"You need to buy a kit." Just do a Google search for "Toyota Dynamic Navigation Renewal," and you will find dealers that sell it. I don't really know if you can walk into your local dealership and just walk out with one -- presumably they could order it. I found a dealer across the country from me, which offered it for about a ten-dollar discount. And then they charged me about ten dollars for shipping.
They waited about a week before doing anything, and then it was another week before I received my kit in the mail. The kit includes a "part number sticker" on the package, which notes that "this can not be returned for a refund." Plus a USB thumb drive, and a little card with instructions. The instructions tell you to go into the Toyota app, where you won't find what it tells you to find.
The card comes with a support phone number -- I called. Indeed, there just isn't any way whatsoever to perform this operation via the Toyota app. No, you must take it to a dealer, though "they usually don't charge for performing the renewal." (Hold that thought.)
So, I called my local dealer, which is actually around a 30-minute drive from my house. Yes, they would be able to get me in within an hour, and it should take "15 to 20 minutes." So, I jumped in my car, and headed for the dealership. This was right before lunchtime, so I figured I'd treat myself to lunch after the upgrade was performed.
Well, "guess what." There doesn't appear to be a single, solitary human being in the entire Toyota corporation who has any clue whatsoever about how this works.
So the service writer says it will take "an hour to an hour and a half." Gulp. And that would cost me $130 for the service.
So at this point, I'm looking at my $180, non-refundable packet of garbage, unless I cough up another $130 to have anything useful done with it. So, what was I going to do? Walk out and run over the dang thumb drive several thousand times with my car? So I let them go ahead with it.
And when an hour and a half had gone by, with my car nowhere to be seen, I went storming into the service writers' office. "It's been an hour and a half. Where is my car?"
It took them another half-hour to finish the job, and bring my car out.
Believe it or not, I wasn't very happy with this situation. All I know is that the kit came with instructions that said you could do it yourself via the app. WRONG. Then the "expert" with Toyota Connected Services told me that "the dealerships usually don't charge for installing it." WRONG. Then the dealership's appointment "specialist" told me it would only take 15 to 20 minutes. WRONG.
Nobody has ONE FREAKING CLUE about how this works. Nobody in the ENTIRE CORPORATION. So, don't believe one word anyone tells you, except the guy who tells you to "fork over this much" to pay for installing the renewal.
Got it?
At this point, I would like to recommend searching for the YouTube channel, "savagegeese," which posted a quite comprehensive video a few months ago about how automobile manufacturers develop in-car technology systems. They managed to get a bunch of folks from Toyota to show them the process, and talk about it. Some day, I plan on digging out the names of these guys, finding addresses for them, and writing to them, pointing out to them that THEY ARE WASTING THEIR TIME with this stuff if their company absolutely, positively cannot begin to support it properly.
Now to answer some questions. I've been there, so this is how it works:
If you don't renew your Dynamic Navigation, your navigation still works pretty much as it did while it was in effect -- it just won't "look on the cloud" for the latest maps and such. One road I take about every week was a "new" one that completely disappeared after my Dynamic Navigation expired. Your "favorites" will still be there, and they will work. You can use voice commands just like you did. But it won't be able to give you directions for roads that don't exist on your original maps. I do believe that "traffic information" is not part of "Dynamic Navigation" -- that still works, as it did with Toyota navigation systems before "Dynamic Navigation" was ever developed and unleashed on innocent customers.
I waited about six months after my Dynamic Navigation had expired, before I went through the ordeal described above. And by that time, my "Remote Connect" service was nearing the end of its term. Somewhere in my discussion with the so-called alleged Toyota Connected Services "expert" I described above, we wound up talking about the credit card they had on file for me, and it's something I cancelled a year or so ago, since I just wasn't using it at all. Yes, I could go into the Toyota Owners app and update that, which "gosh golly," I haven't done. So, I entirely successfully managed to prevent my Remote Connect service from renewing automatically.
OK, so is Remote Connect some kind of "prerequisite" for any other "connected service?" Not that I have seen. It's just the service that it describes -- showing information in the Toyota app, if you find that useful. I rarely found it useful, and most often, I sat there fighting with the app on my phone for 15 minutes trying to get it to work, rather than walking about ten feet into my garage, and looking in the car, myself. So, that's how I consider I "recovered" the money that my local dealership charged me to do the Dynamic Navigation renewal.
In the end, I was going to do a considerable amount of out-of-state travel, and I figured that it would probably help to have Dynamic Navigation, as roads and such do change over time. I'm not sure that I'll renew it again -- certainly not without asking lots of people lots of questions, first. Perhaps you can find a dealership that will install the renewal for free. But somewhere on this forum and elsewhere is the TSB or whatever it is that describes the process for installing that renewal -- and it's like 12 pages to 20 pages long. I'm pretty sure that it truly did take my dealership around two hours to get that work done, and I'll bet that it'll be a rare dealership that would do that much work for free.
I hope this helps. By all means, ask questions about this, if you have any.
Mainly, if "once upon a time" you could renew your Dynamic Navigation "via the app," that certainly doesn't exist anymore. And thus, prepare for a really awful experience.
"You need to buy a kit." Just do a Google search for "Toyota Dynamic Navigation Renewal," and you will find dealers that sell it. I don't really know if you can walk into your local dealership and just walk out with one -- presumably they could order it. I found a dealer across the country from me, which offered it for about a ten-dollar discount. And then they charged me about ten dollars for shipping.
They waited about a week before doing anything, and then it was another week before I received my kit in the mail. The kit includes a "part number sticker" on the package, which notes that "this can not be returned for a refund." Plus a USB thumb drive, and a little card with instructions. The instructions tell you to go into the Toyota app, where you won't find what it tells you to find.
The card comes with a support phone number -- I called. Indeed, there just isn't any way whatsoever to perform this operation via the Toyota app. No, you must take it to a dealer, though "they usually don't charge for performing the renewal." (Hold that thought.)
So, I called my local dealer, which is actually around a 30-minute drive from my house. Yes, they would be able to get me in within an hour, and it should take "15 to 20 minutes." So, I jumped in my car, and headed for the dealership. This was right before lunchtime, so I figured I'd treat myself to lunch after the upgrade was performed.
Well, "guess what." There doesn't appear to be a single, solitary human being in the entire Toyota corporation who has any clue whatsoever about how this works.
So the service writer says it will take "an hour to an hour and a half." Gulp. And that would cost me $130 for the service.
So at this point, I'm looking at my $180, non-refundable packet of garbage, unless I cough up another $130 to have anything useful done with it. So, what was I going to do? Walk out and run over the dang thumb drive several thousand times with my car? So I let them go ahead with it.
And when an hour and a half had gone by, with my car nowhere to be seen, I went storming into the service writers' office. "It's been an hour and a half. Where is my car?"
It took them another half-hour to finish the job, and bring my car out.
Believe it or not, I wasn't very happy with this situation. All I know is that the kit came with instructions that said you could do it yourself via the app. WRONG. Then the "expert" with Toyota Connected Services told me that "the dealerships usually don't charge for installing it." WRONG. Then the dealership's appointment "specialist" told me it would only take 15 to 20 minutes. WRONG.
Nobody has ONE FREAKING CLUE about how this works. Nobody in the ENTIRE CORPORATION. So, don't believe one word anyone tells you, except the guy who tells you to "fork over this much" to pay for installing the renewal.
Got it?
At this point, I would like to recommend searching for the YouTube channel, "savagegeese," which posted a quite comprehensive video a few months ago about how automobile manufacturers develop in-car technology systems. They managed to get a bunch of folks from Toyota to show them the process, and talk about it. Some day, I plan on digging out the names of these guys, finding addresses for them, and writing to them, pointing out to them that THEY ARE WASTING THEIR TIME with this stuff if their company absolutely, positively cannot begin to support it properly.
Now to answer some questions. I've been there, so this is how it works:
If you don't renew your Dynamic Navigation, your navigation still works pretty much as it did while it was in effect -- it just won't "look on the cloud" for the latest maps and such. One road I take about every week was a "new" one that completely disappeared after my Dynamic Navigation expired. Your "favorites" will still be there, and they will work. You can use voice commands just like you did. But it won't be able to give you directions for roads that don't exist on your original maps. I do believe that "traffic information" is not part of "Dynamic Navigation" -- that still works, as it did with Toyota navigation systems before "Dynamic Navigation" was ever developed and unleashed on innocent customers.
I waited about six months after my Dynamic Navigation had expired, before I went through the ordeal described above. And by that time, my "Remote Connect" service was nearing the end of its term. Somewhere in my discussion with the so-called alleged Toyota Connected Services "expert" I described above, we wound up talking about the credit card they had on file for me, and it's something I cancelled a year or so ago, since I just wasn't using it at all. Yes, I could go into the Toyota Owners app and update that, which "gosh golly," I haven't done. So, I entirely successfully managed to prevent my Remote Connect service from renewing automatically.
OK, so is Remote Connect some kind of "prerequisite" for any other "connected service?" Not that I have seen. It's just the service that it describes -- showing information in the Toyota app, if you find that useful. I rarely found it useful, and most often, I sat there fighting with the app on my phone for 15 minutes trying to get it to work, rather than walking about ten feet into my garage, and looking in the car, myself. So, that's how I consider I "recovered" the money that my local dealership charged me to do the Dynamic Navigation renewal.
In the end, I was going to do a considerable amount of out-of-state travel, and I figured that it would probably help to have Dynamic Navigation, as roads and such do change over time. I'm not sure that I'll renew it again -- certainly not without asking lots of people lots of questions, first. Perhaps you can find a dealership that will install the renewal for free. But somewhere on this forum and elsewhere is the TSB or whatever it is that describes the process for installing that renewal -- and it's like 12 pages to 20 pages long. I'm pretty sure that it truly did take my dealership around two hours to get that work done, and I'll bet that it'll be a rare dealership that would do that much work for free.
I hope this helps. By all means, ask questions about this, if you have any.
Joined
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3,793 Posts
So everything you described is how to update the internal map database. This can only be done using a purchased USB flash drive from Toyota.
If you open the Toyota app, your vehicle name will be in the upper left hand corner of the screen. If you click the name, the screen will change and shows you, in my case, six boxes. One of these boxes is labeled Subscriptions. If yo click on the Subscription box, a list of all of the subscriptions are shown. My dynamic Navigation shows that it's set for "Auto Renew On". If I click that box, it opens where I can manage that subscription. Back at the subscription window, at the bottom is a button to "Add Service"
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i have both apple car play & the built in toyota sat/navigation...imo the toyota one is way better than car play & google maps etc. the voice alerts are spot on down here in my area of AU, and it even displays the school area speed limits - in the dash screen - along with voice alerts, so they can not be missed etc...
below is a 60km (38mile) road with a 40km (25mile) limit during school hours etc.
![Image]()
below is a 60km (38mile) road with a 40km (25mile) limit during school hours etc.
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290 Posts
Incorrect. Everything I described was how to use the "Dynamic Navigation Renewal Kit," as obtained from Toyota, via a Toyota dealership. You might consider re-reading my post.
Yes, I went into "Subscriptions" in the Toyota app many times. It showed Dynamic Navigation as "Auto Renew On." If I clicked that, it gave me the option to "Manage subscriptions." But the only thing I could "manage" was to "cancel all subscriptions." Not kidding one bit. That was the one and only thing I could do in the entire Toyota app, in regards to "subscriptions." If you're seeing something different than what I have described, perhaps that might be because you have an active Dynamic Navigation subscription. At the time when I went through this routine, mine had been expired for about six months.
Also, as I described, I even contacted Toyota's Connected Services support, and they were unable to walk me through any possible way to do anything other than that. Absolutely nothing existed in the entire Toyota app to allow me to use the Dynamic Navigation Renewal Kit and renew my subscription, within that Toyota app. The only alternative was to go to a Toyota dealership and have them perform the renewal, apparently also making use of their connection to the Toyota Information System (TIS).
To repeat, another time again, I was not "updating the internal map database." I was trying to install the "Dynamic Navigation Renewal Kit." This is about a Toyota Connected Service subscription, not an update to any software stored within my vehicle's systems.
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