The vehicle came with the wheel locks so there was no package. So when i took my car for wheel alignment and rotation the service department rep asked me where was my wheel lock. I kept it in the spare tire compartment. As stated i need to replace one tire since I keep getting tire pressure warning light 1 - 2 days after putting air. I filed complaints with the dearlership and got in contact with Toyota US. A manager for dearlership called me. Telling me that mechanic have a master key to remove the wheel locks and they don't need the customer key. So I told him if that was true then why the rep told me the mechanic need the wheel lock and tell him where it was. He came out saying that the rep asked me to see if I still have it. He then tell me that he can have it replace but I will need to purchase the wheel locks not charge on labor, i was already on their part department website and it was going for $36.00 for new set of wheel locks. He comes out saying it costs $80 but he can bring it down to $60.00 . I confronted him about why they are selling the wheel locks for $36.00. He makes the excuses that website provides discounts that dealers don't get. So I told him that I could purchase parts from the same place they do services and I would pay a cheaper price then if the mechanic requests the parts from the parts department ? He told me yes, that it is cheaper for customer to get the parts from their part departments then for them to get it themselves. I told him that they are ripping off customers. I will get the wheel locks and have them replace later this week, but never again will I be taking my vehicle to this service department.
I don't know if the wheel locks are coded to your VIN, perhaps has the parts department if it is.
You are the first of a few threads about wheel locks that state not having the lock information.
My car came new with them installed, and the package with a card containing the number of the key if I wanted to order a 2nd one.
If that master number is programmed into the account for the car (as part of the VIN), see if they can order one for you.
It's pretty clear that you aren't going to get away with them giving you a free set of wheel locks.
If you are not set on retaining the locks, order a set of lug nuts from a Toyota shop online for a small fraction of what you will pay at the parts counter.
I think the online cost is around $3 vs. $9 at the parts counter.
If you are set on keeping the wheel locks, order a new set (if you have the XSE with a special color) or just buy a set and have a tire shop install them.
The shops remove wheel locks without the proper key all the time.
