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Ordered 2023 Hybrid keeps getting delayed - why??

11K views 59 replies 23 participants last post by  lennyh11  
#1 ·
I ordered a new USA 2023 Rav4 Hybrid (Woodland Edition) in February that's supposed to arrive this week. The ETA date keeps getting delayed little by little every day starting 2 weeks ago. (Car has been built, per the dealer). Today it shows ETA the week of 4/25! I asked dealer and was told it could be transportation issues. (Rav4 was built in Canada).

Has anyone ever had this happen to them? Any other reason for why this could be happening? I understand in Canada it's a long wait to get a Rav4 Hybrid, but here in the US it's not that long and dealers have been getting them regularly.
 
#4 ·
So you mean all the posts about "how long did it take to get your RAV" or "finally got my RAV after 'x amount of months'" or "I finally got my VIN but shows no information on site" isn't a good enough clue that nobody knows when a hybrid is going to show up until it does?

EDIT: Here are some that I found on just the first page of the 4.5 hybrid section
 
#5 · (Edited)
Gotta love someone who cops a snide attitude and then links to posts that don't address the OP's question and are over a year old in a rapidly shifting landscape. But hey... internet gonna internet.

OP, you should have a VIN for the vehicle, yes? I don't know specifics for how vehicles get delivered and what the border does to that process. My Rav4 hybrid spent a long time at sea coming from Japan, finally landed in Newark. Dealer had no idea how long it would take for offloading, finding a delivery truck, etc. Then called 48 hours later saying that it was there. I have a sense that there isn't a smooth flowing predictable process any more. From what I see here, there isn't one answer, only a bunch of different experiences.
 
#6 ·
In the dark ages of mid 2019 I ordered a Rav4 hybrid that was to be built in Woodstock Canada because I didn't want the moonroof which meant a Japan build. My sales guy kept me informed when it was on the truck, when it was at the border, when it was a day away, when it was at the dealer, etc. Granted he was an experienced salesperson and knew I had to travel 350 miles to pick it up but I tell this story only to show that it can be done. Now with cars in short supply and few experienced salespersons around are they motivated to do that or are they clamoring to snag the next person into the showroom.
 
#8 ·
Last year on 3/18 I put a deposit on an XLE allocation that was scheduled to be built 4/1. It was built 4/5 but was in cyber space for quite a some time. In those days where you could see the source code it didn't change for weeks. Turns out that it had a quality hold on it and then there were what seemed to be delays for it getting from the train yard to the dealership. Picked up the car on 5/31. Not too bad and about a month longer than expected.
 
#9 ·
I am in California and just had a similar experience with my 2023 Woodland Edition built in the Ontario facility in Canada. The date on the dealer website kept sliding until it was looking like it would be out of the 6-8 week window the dealer quoted when we put down our deposit. They likely won’t really know for sure until it is on the final truck to them. That’s when I got the call it would be in later that day or the next. The truck pulled up 30min later and my salesperson texted me a picture. It made in 3 days shy of 8 weeks.
 
#11 ·
3 days shy of 8 weeks of it being built or ordered? I ordered it mid Feb, it was built in mid March and now looking like an end of April delivery, which is 3 weeks later than the original posted ETA.

By the way was there anything "wrong" with your Woodland? (i.e. was the delay due to a quality control issue?(
 
#15 ·
#16 ·
Having heard of stories about a car being built but parked and waiting for a critical part that can be put on after the car is off the assembly line, could this be happening?

Odd that you don't have a permanent VIN as mine had one the day before it went down the assembly line. And my salesperson had access to it and emailed it to me as a milestone.
 
#22 ·
Strange my local dealer had two hybrids ( one XLE and one Woodland ) come in last week both were cancelled pre orders.
I know interests rates are slightly lower in the US but here they are crazy on new cars ( 8-10% )
Who in their right mind would finance a car at those rates...

Locally one in three pre orders are being cancelled and not picked up due to interest rates
 
#23 ·
Strange my local dealer had two hybrids ( one XLE and one Woodland ) come in last week both were cancelled pre orders.
I know interests rates are slightly lower in the US but here they are crazy on new cars ( 8-10% )
Who in their right mind would finance a car at those rates...

Locally one in three pre orders are being cancelled and not picked up due to interest rates
I went back in on the Friday of the week I picked up my Woodland Edition and the dealer had 3 Primes on the lot. No gas, no hybrids. With the Prime being only available with XSE and tax incentives ending they got passed over.
 
#29 ·
I waited 9 months for mine and when it was finally built I was given an ETA of about 5-days. Two weeks later it finally showed up… from about 3 states away. My delay was from railroad union issues. Once it was finally in town, it still sat in a railcar for two days. After waiting 9-months, waiting that extra 2-weeks felt like eternity. It was worth the wait! Congratulations on your new car! You’ll love it!
 
#36 ·
Get your VIN from your dealer. Any vehicle should have gotten a VIN as soon as it gets a build slot.

Via that, you should be able to track your build on the MyT app as far as I know.

As for delivery times? I don't know of any other manufacture that would be able to deliver a car ordered in Feb by April. That's impressive in my book.

Patience is a virtue. Imagine having to wait for two years for your car form actually getting a build slot. A different game of course, but still. 3 months is not bad for any kind of car. Heck, even the VAG group can't do that here in Europe.
 
#38 ·
Rarely is that the case. What you sometimes end up with, is a shortage in parts that are rarely used. Also remember that you need all the usual parts that they can't get for the lower spec cars. I have bought a lot of cars over the years, both everyday budget friendly Japanese cars and high end cars. Equal for all experiences was that the more common the spec, the faster it came in. The only time this was not the case, was if the high level spec made the dealer push for an earlier build slot, but I'm not sure that's a possibility with a mass market Japanese manufacture like Toyota.
 
#40 ·
I "ordered" a Rav4 last November -- I put ordered in quotes, because dealers here (NC) said they had no control over what inventory Toyota might or might deliver. So people who advance on the wait list (which required a deposit) usually end up taking something close to what they most wanted, or they wait, indefinitely. What I wanted was an XSE hybrid with the technology and weather packages (I particularly wanted the JBL music). I was told they had not received one of those in, well, memory. I was getting fearful that used car trade-in values were starting to drop (I was trading my 2014 Rav4 Limited). So come March, I decided to accept a 2023 Limited that came in, and they gave me a good trade value. The Limited I got has a few options, and JBL comes standard, but it lacked the full tech package.Even on the Limited, a few things I'd have liked are in the optional technology or weather packages (digital rear view mirror, heated mirrors, kick feature for back door, wiper deicing, ...). The Limited has some mostly cosmetic upgrades that are fine, but not motivating for me. Anyway, one moral is patience. A second can be flexibility. The market is nuts. When (if) new cars get reasonably plentiful, trade-in values seem likely to drop, so there can be a down side to waiting, and a dice game either way. All things considered, I think I made the right decision, and love the Rav4.
 
#42 ·
Hey Mike, thanks, I tried that, but not with enough persistence, good advice. The dealer in Maryland (near Baltimore, I forget exactly) listed a nice looking price, but when I called, one stumbling block was a "market mark up" (big one), and a second was my trade-- they could not, of course, reliably set that without looking at the car, and the drive up seemed a long, risky way to go. I thught of selling it here -- but that had issues too. Buying in this market was something else, and the dealer-added charges here, well, stink. They all do it, far as I could tell, at least with a car in rare supply like the Rav Hybrid.
 
#51 ·
I recommend canceling your order. The Rav4 quality is extremely poor and you'll be disappointed. My 2023 hybrid rattles all over the place, the bottom drops out over small bumps int he road. The suspension is inadequate and the technology is half a decade behind. Plus the safety features don't' work well at all.
 
#53 ·
I didn't have the experience Ulieq did. My '23 Rav4 Hybrid Ltd is a fine car, drives smooth, pep enough, I have a lead foot but still am getting 38 mpg (my wife gets better), I enjoy the JBL and wireless Android auto, nice space in back, comfortable seats and ride, intuitive controls for all the basics, attractive to me trim, and most of the tech works fine. Storage capacity in the glove compartment and center console could be better. My most substantial tech complaint so far is that I've yet to find a way to disable the car from EVER adjusting my steering when using lane departure warning and radar-assisted cruise. There are a few other little tech glitches (I wish it were easier to turn the screen off and on when driving at night, and if anything there are too many setting options for the display behind the steering wheel), but mostly it's great. A way to think of it, maybe, is that the tech and safety are way ahead of what I had in the 2014 Rav4 I traded in for this, and cars in 2031 will be way ahead of what this is. The tech is developing, not perfect. All that said, our second car is a '21 Crosstrek. I know there were negative reviews of that car earlier in this thread, but I disagree. It's not at all poorly made or cheap. It is able, if underpowered (the '24 will have a bigger engine). It has comparable technology, is a fun, smaller, reliable, holds-its-value alternative if you're looking for one. I've had Toyotas and Subarus almost exclusively for decades (well, my '81 Ford Ranger PU is another story). Anyway, neither Subaru nor Nissan have a hybrid in the Rav4 class, and while my Rav4 hybrid in my opinion is the much better vehicle than our Crosstrek, it was also much more money.
 
#59 ·
The waiting was the worst, albeit we only had to wait about a month or so but yes it was worth the wait. The car so far has been phenomenal. Yes there are certain creature comforts I wish I had but all in all I know the car will last for decades and will do what it was designed to do.

There’s a reason Rav4 almost has a cult like following 😈