What model do you have? Adventure?

And by roof rack, do you mean crossbars?

 

I have an XLE, but I’m on a group where people with an adventure and Premium has had they same problem.

 

There are a few reports regarding the leakage:

Water stains on headliner near the A-pillars?

I just noticed some water stains on the interior headliner where the plastic A-pillar cover meets the roof. This is on both sides? Has anyone had this issue? Its not really a spot I look at often and its pretty dark. I had to shine a flashlight on it, but there's definitely water leaking...

www.rav4world.com

Potential Safety Issue for RAV4 Adventure Owners

I've just spent the day at my local Toyota dealership and wanted to alert others of this issue. Last week, I noticed two watermarks/stains in the headliner above my 2019 RAV4 Adventure's front passenger door (at the A pillar and at the assist handle above the door). I was able to spot the stains...

www.rav4world.com

 

What is the best way and or product to remove a small brown stain line on the RAV4 headliner. Hopefully someone has tried this with success. Thanks

 

The leak issue may exist in 2019 models only, not seeing any reports in 2020 models.

 

I just had this problem on my 2020 Rav4 With sunroof. The dealer unclogged the sunroof drain and sent me away but took it to the car wash at the dealer to test it and bingo, water again. The dealer has the car now and they said they have to open it up to find the problem. Will update after they return the car.

 

Ugh, I thought I saw something the other day in my 2019 Adventure!

 

XLE Premium, standard rails

 

 

Before anyone’s warranty is up, if you have a 2019 RAV4 check your headliner for light bluish marks, if you have this, that means your roof racks aren’t properly sealed and water is leaking inside your car!!!! I just hade my passenger side rails resealed and headliner replaced❤

thought I was the only one! Been with 2 dealerships already and both denied me with my warranty! I cannot believe it! Help!!

 

Did you go back to the dealer where you bought your RAV4?

 

That is absurd treatment, do what you have to. Push it up the chain at the dealerships, next is the corporate level, finally ending with legal help. Whatever you do, don't surrender.

 

Before anyone’s warranty is up, if you have a 2019 RAV4 check your headliner for light bluish marks, if you have this, that means your roof racks aren’t properly sealed and water is leaking inside your car!!!! I just hade my passenger side rails resealed and headliner replaced❤

 

Thanks for posting this issue with your Rav. Just brought mine in for same issue after going to car wash !

 

View attachment 153863
Follow up the mage for my previous post.

Potential Safety Issue for RAV4 Adventure Owners

I've just spent the day at my local Toyota dealership and wanted to alert others of this issue. Last week, I noticed two watermarks/stains in the headliner above my 2019 RAV4 Adventure's front passenger door (at the A pillar and at the assist handle above the door). I was able to spot the stains...

www.rav4world.com

 

My 2019 Rav4 did this, it was due to my sunroof cradle/frame not being welded properly from the factory. It was covered under warranty.

 

Follow up the mage for my previous post.

 

Damn, does this happen to all or most 2019/2020 Rav4s??

 

From the dates of various postings and vehicle years, it seems to be right in that 1.5-2yr mark where it will begin to leak. I opened a case with TMS-USA, this seems to be more of a safety issue due to the water can impact the pillar airbag and wiring. The leaking issue should have been a Recall last year, to either fully fix the leaked vehicles, and to fix those that did not leak yet.

 

It took a little while for my leak to develop ..I would think that our leaks are all coming from the same culprit...like the sunroof cradle as stated above. Toyota , I'm sure has this figured out and knows how many Ravs are affected and are ready to make it right.

 

Knock on the wood but I’ve gone through 10 -15 carwashes, both touchless carwash and handwash. 😬

 

Mine started to leak.

 

How long did it take?

 

I found the following link which has a few pictures illustrating the leak and what the clips looks like. There are a few other pictures that horrified me.

2019 Toyota Rav4 Water Leak at the Headliner

If you run across a 2019 Toyota Rav4 with a water leak around the head liner or in the passenger side floorboard/kick panel, then you will want to check the grommets that hold the roof rack rails on. Here are some pics of the leak location and the connector corrosion. Also the TPMS light may be on.

www.toyoheadquarters.com

 

I made multiple trips to dealership and they always insisted it is dirt in the sunroof drain pipes but after each "cleaning" the leak appeared again! They said I had acorns in the drain pipes . Funny once I went to them on Monday and they said it is fixed but on Wednesday morning I notice the leak again. I have contacted corporate and they just said that there is no recalls and contact dealer again. If that wasn't be for that forum I probably will think it is something I do wrong. I am schedule to see them again in a week. I will show them pictures and lets see what they can do. Hopefully they can also replace headliner as it already has stains and worst finger prints.... Hopefully Toyota admins the issue before it cause some accident or fire.

 

Sounds like it's time to find another dealership. Replacing the headliner won't address the problem. As noted earlier, I would express concern about the safety issue, if your leak is near the airbag. This is what prompted my dealer to act quickly. They didn't want the liability.

 

lemon law it if they can't fix it.

 

During my conversation with corporate it looked like they want to blame it on "wrong usage / maintenance". I wonder if more of us talk about this problem then it will force Toyota to issue a recall.

 

Sadly I had my windshield replace by safelite and now Toyota is telling me the leak is my windshield! So no warranty! I took it to Safelite twice, blaming them for the leak-I had them installed my windshield twice and is still leaking! After reading all these posts I’m sure is a defect with Toyota! I’m going to speak to the director of service and if not, I’m going to court!

 

Sounds like a plan! It looks like your leaks are located similar to those that were found in my 2019 Adventure; but, the big difference is that I was fortunate enough to have a dealer that was willing to address the issue. I would be persistent and approach it as a "safety issue", expressing concern that the airbag could be compromised. I would also question how the stains above the passenger door could be related to a windshield replacement. IMO, it might be time to find a new dealership, even if it means driving a few miles. I would be reluctant to give this dealership any more business.

 

Hoping this has been fixed on the newer 2020s. Any way to check by the VIN?

 

According to affiniti81 (who works on the RAV4 assembly line), this was a known issue in the early 2019's, so shouldn't be an issue in the 2020's. I've had no further issues with leaks since my roof rails were replaced, under warranty, on my 2019 Adventure. Here is the link to affiniti81's reply (post #7):

Potential Safety Issue for RAV4 Adventure Owners

I've just spent the day at my local Toyota dealership and wanted to alert others of this issue. Last week, I noticed two watermarks/stains in the headliner above my 2019 RAV4 Adventure's front passenger door (at the A pillar and at the assist handle above the door). I was able to spot the stains...

www.rav4world.com

 

Well I’m joining the group I’ve been back and forth to the dealership because of water pooling in the passenger side (quite a large amount) and it turns out I was looking in all the wrong places felt the headliner today and it was sopping wet. Heading to the dealership in a few days so fingers crossed. I have a 2019 XLE if anyone is wondering.

 

I think the same comes to service department. My car still have the issue after multiple attempts to fix. I have open lemon case with them.

I have brought the car back to them for the 8th time and now presumably a regional Toyota service person had found the issue. They said roof racks need replacement. Car is in the service for a week now.
Even thought that this type of the issue might be one in the million it still makes me rethink if Toyota is worth my business because theirs service and troubleshooting is abysmal. It doesn't help them that with the lemon return they stopped replacement because of covid and allowing only buy backs.

 

@ post #46
A new gen vehicle should bring with a wealth of previous data & design experience from all previous versions, so to go from non-noisy mirrors to horribly noisy mirrors makes no sense to me.

It's a few days away from year 2021, and Toyota has been doing vehicles for a very long time, so I see no excuse for a leaking roof from roof rails, or super noisy mirrors. All of a sudden Toyota fails to seal roof rack joints and/or fails to quality check it in terms of mass-produced-JIT-line-production ??

And there should be a quality diff between a base model Rav4 and their Limited model, but from what I can see, not really.

Something is off, way off.

 

Understand your frustration. Have you went to the dealer to have them perform T-SB-00tsb79-20 on the mirrors ?

What was your previous vehicle ? May be an adjustment period to a CUV like the RAV4 as indicated by Ruthrj, though the rail issue was a defect that should not have occurred.

Seems many vehicles are having issues. Cruise over to the CRV forum.

 

Before anyone’s warranty is up, if you have a 2019 RAV4 check your headliner for light bluish marks, if you have this, that means your roof racks aren’t properly sealed and water is leaking inside your car!!!! I just hade my passenger side rails resealed and headliner replaced❤

Did you have any issues getting them to replace your headliner? My dealership says they are just going to clean it.....