I have had issues with my system since purchase. In October it started rebooting on it's own and in November it started going to a blank screen even though you could hear everything. When I took it in, they said it needed a new radio in November. I waited two months for it to come in and today was told it just needed a software update and reboot. I came back to get it and the navigation button still didn't work and the buttons on the steering wheel would not control the radio. I left it there and was told they replaced the radio, but the navigation doesn't work because my vehicle isn't equipped with it. UMMM. How was I able to use it for two months then? Does anyone have a 23 RAV XLE Premium and does this sound right? How can I prove I had navigation other than the trial to the drive connect and showing two addresses in the trips on my app? I am at a loss knowing that Toyota knows about this and the consumer is basically out of luck