When I got my new RAV4 I was aware of the chance of microscratches on the multimedia display from the dealer cleaning the display. The dealer however said that the display had a screen protector on it, installed by them. They even pointed to the edge on a test drive and said they didn't want to peel it up, but it was there. Even the window sticker claimed they had one that they had installed (under dealer installed options).
I bought the vehicle and then discovered that it wasn't installed. Furthermore, after inspecting it with a flashlight there are microscratches.
I installed a clear screen protector but the scratches are still visible, but only under bright sunlight or a flashlight.
Replacing the infotainment screen to get it to pristine new condition risks dash damage, rattles, or other issues due to the fact that the entire head unit and display are one part. So I have left it alone.
However, it still bothers me that they lied and that they caused damage (even if minor and not visible in most cases) to a new vehicle. If I had known that a protector wasn't installed I would have checked for microscratches before I bought the vehicle.
Since people may not be aware I thought I'd mention that these displays will develop scratches, but unless you open the sunroof and the light hits it, or unless you shine a flashlight on it, you won't generally see them.
I bought the vehicle and then discovered that it wasn't installed. Furthermore, after inspecting it with a flashlight there are microscratches.
I installed a clear screen protector but the scratches are still visible, but only under bright sunlight or a flashlight.
Replacing the infotainment screen to get it to pristine new condition risks dash damage, rattles, or other issues due to the fact that the entire head unit and display are one part. So I have left it alone.
However, it still bothers me that they lied and that they caused damage (even if minor and not visible in most cases) to a new vehicle. If I had known that a protector wasn't installed I would have checked for microscratches before I bought the vehicle.
Since people may not be aware I thought I'd mention that these displays will develop scratches, but unless you open the sunroof and the light hits it, or unless you shine a flashlight on it, you won't generally see them.
