Resetting the maintenance mile counter is a part of the 10K mile service, at least in our dealership (it's an item on their work sheet).

I've never done that on the RAV4, but I'm 99% sure it can be done from the driver's screen. I would go to the Free University of YouTube and punch this question into the search window for instant tutorial :

 

Page 561 of the owners manual (for Hybrid) - one of the most important tool for any car.

 

The maintenance required message comes on every 5,000 miles. Yes, the oil is changed only every 10K miles, but there is recommended maintenance, mostly tire rotation, in the schedule at 5,000 miles. Your last service was 29K. 29K + 5K = 34K.

Your owners manual shows how to reset it.

 

Thanks folks! I'll be resetting it myself and may never go back to that dealer. There's only 1500 miles left on the factory warranty and after that, there's no reason not to use an independent shop I trust instead of a dealer who has ripped me off both with this vehicle and a previous one I took there.

 

There is no need to go to a dealer for maintenance for warranty reasons. If you DIY all of the work, or have an independent shop do it, your Toyota warranty is still valid. It's the law (in the usa at least).

 

Check out the owner's manual for instructions to reset Easy.
On another subject, Toyota needs to find a way to update their oil change intervals for PHEV. I have a 21 Prime with 37,000+ miles but about 60% of that is on EV. I have followed the recommended oil change intervals because I don't want to void any warranties but it seems to me that PHEV's should have oil changes every 15,000+ miles. In fact, except for tires, there should be new charts for the maintenance schedules for PHEV's based on estimated ICE mileage.

 

I totally agree, and was planning to change the oil every 10k, since I run on EV half the time or more and it's an easy interval to remember. I might rotate my tires more often, but on my own schedule and using an independent tire shop I've been buying tires from for years, and it's none of Toyota's business how often I rotate my tires or whether I even do it. It's so aggravating it's borderline actionable harassment to have a pop-up screen in my car I have to reset every 5000 miles (and can't turn it off or disable it) for no adequate reason.

 

FYI I found the menu and reset the "maintenance required" message. Took about 10 seconds. So stupid that the service "advisor" at the dealer said he wasn't allowed to do it for me or show me how to do it.

 

Sounds like a lie from the service dept if the answer is in the service manual that comes with the car.