Thanks for lett'n us know. Like ours it doesn't update and constantly shows 21 miles on the app.

 

The app is very clumsy and I find it sometimes doesn’t update the charge status or range to the “current “ status. If you refresh the app it may update. It can take a bit especially with a limited internet connection.

 

The app is still broken. Confirmed by Toyota customer service. They were unable to provide a date when it would be fixed.

 

It's 5 pm EDT on March 20 and the app is still broken. It still does not show the level of the traction battery.

 

android or iphone?

what is the version number of your app?

mine works fine on Android, versiuon 2.5.8, samsung z fold 6

 

Thanks. This is the type of info I have been looking for.

My phone is a Samsung Galaxy S10 running Android 12. How do I find the version of the Toyota app?

I'm going to install the app on a Samsung tablet and see what happens.

 

I have the same battery level issue when the app is installed (fresh from the Play Store) on a Samsung Galaxy Tab A7 Lite running Android 14.

Very strange that the app works for you but not for me.

I am located in upstate NY, near Albany. Could the issue be location specific?

 

I have Toyota app 2.5.8 on Andriod 14 Samsung. Not updating current mileage on app.
Can't say for sure when it stopped updating mileage but Toyota Andriod app Playstore dl shows Feb.3 2025 as last update. Toyota also could have updated our vehicles software while we had it in for service recently.

i which software needs the fix, Android 14, andriod Toyota app or vehicle's software?

 

back to the OP (Vic):

vic: in the phone, you go to settings (the gear)...apps... and then select the Toyota app and it will show you the version.

The tablet might be problematic, i.e. the different resolution can mess up an app unless it is designed to work it...

Let's stay on the phone...

Greg

 

Now Toyota says the app should be working for everyone, except perhaps those owners in Hawaii. I was told I may need the dealer to do a "DTC clear" to get the app working again. I don't know what that is, but Toyota is contacting my dealer about my problem.


2.5.8. Same version as you have.

 

Yeah, that recommendation makes some sense... Diagnostic Trouble Codes existing (the car thinks something is wrong) could block transmission of data, for example if there was a DTC on the battery/charging system, the software could decide to not send that data.. i.e. the data it has is "untrustworthy" or just plain not available.

Get that done, so you either fix it or go to the next debugging step....

There's nothing wrong with the app...

Greg

 

I got a notice that Paul S asked if the issue in Hawaii could be related to the fact that those RAV4 Primes were manufactured in Japan. However, I don't see that question here.

As far as I know, all the RAV4 Primes are manufactured in Japan. My 2023 was. As far as I know, Toyota claims the Hawaii issue is related to the network used in Hawaii to communicate with the cars.

 

I got a notice that Paul S asked if the issue in Hawaii could be related to the fact that those RAV4 Primes were manufactured in Japan. However, I don't see that question here.

Most likely that was not a public post, but a private conversation. Select your icon in the top right of the page and select Conversations. You will probably see the message there.

 

more likely Toyota is grasping at straws for the reasons, look they told Vic a whopper in the first place.

The reference to Hawaii is almost undoubtedly the cheapo cell service they use to transmit the data from the car

 

Sorry, I didn't want to take the topic away from the opening poster but just try'n to add in to the conversation of my experience and what I could find/add.

i googled the problem and there were comments alluding to expired Remote Connect service. So sad, that being engrossed with the non-working charge data that I didn't notice I no longer have remote services/status data. In my case, its possible we had a 1 year Trial that expired. The app. only has updated odometer millage and tire pressure data and a couple of other Trial Services(Safety/Service Connect).

 

 

Most likely that was not a public post, but a private conversation. Select your icon in the top right of the page and select Conversations. You will probably see the message there.

Thanks, but there are no messages there.

Paul S's public post says it was edited, so he may have removed the info I received by email, which was probably sent before he edited the original post.

Sorry, I didn't want to take the topic away from the opening poster but just try'n to add in to the conversation of my experience and what I could find/add.

i googled the problem and there were comments alluding to expired Remote Connect service. So sad, that being engrossed with the non-working charge data that I didn't notice I no longer have remote services/status data. In my case, its possible we had a 1 year Trial that expired. The app. only has updated odometer millage and tire pressure data and a couple of other Trial Services(Safety/Service Connect).

My subscription is active and that is confirmed by the app.

BTW - my son is visiting for the weekend, and he has an iPhone. He installed the app on his iPhone and then logged into my account. Same problem with traction battery data. Tomorrow morning I am going to do a Factory Reset on the system in the car and see if that solves the problem.

 

Thanks, but there are no messages there.

Paul S's public post says it was edited, so he may have removed the info I received by email, which was probably sent before he edited the original post.


My subscription is active and that is confirmed by the app.

BTW - my son is visiting for the weekend, and he has an iPhone. He installed the app on his iPhone and then logged into my account. Same problem with traction battery data. Tomorrow morning I am going to do a Factory Reset on the system in the car and see if that solves the problem.

I deleted my posts as not wanting to take away or go off track on the original poster's post.
Sorry for doing that

 

yeah, often they have to kill all the accounts and start from scratch.

I had a similar problem, as soon as I got the real VIN for my car, I set up the account... but it would not link the app to the car.. getting online (via the sos button) they tore down the accounts and restarted the "pairing" procedure, has worked ever since...

when at the dealer, if your profile is not working, use the SOS button to get the toyota support people... often the dealership is clueless...

 

Since my service appointment at the dealership is on Wednesday, and I'm impatient, I bought a simple OBD2 code reader from Amazon. It was delivered at 4:38 am this morning, which is quite amazing since we don't live in a big city, or any city at all. Just a small town in upstate NY. The reader is an Ancel AD310, which is quite basic. It identified the car and found two control modules, but did not find any codes. Perhaps it's not sophisticated enough to find the priority codes that are associated with the multimedia system.

So, I wait until my Wednesday appointment at the local dealer.

 

Here is an update on my two issues: 1) the Toyota app not reporting the level of the traction battery and, 2) my inability to set my profile in the Multimedia system of my 2023 RAV4 Prime SE.

I took the car to my dealer today at the instruction of Toyota Customer Care, who said the traction battery issue would be fixed by clearing some DTC codes. The service manager at my dealership said "we are mechanics and don't know anything about the electronics, those are handled by the salesmen." My salesman, from two years ago, said there are no codes related to the traction battery reporting system, and he focused on the profile issue in the multimedia system.

After going through the normal steps he follows when delivering new cars, including mine, and getting a "communication error" message at one step in the process, he declared I need a new "head unit." (The part with the SIM card.)

Everything is on hold until April 7, when they will replace the head unit and hopefully solve the profile issue. According to the salesman, that may also fix the traction battery level reporting issue. I certainly hope so because if not, no one seem to know how to fix that problem.

I am going to call the service managers at the other Toyota dealers in this area to see if any of them have come across that issue.

 

Here is an update on my two issues: 1) the Toyota app not reporting the level of the traction battery and, 2) my inability to set my profile in the Multimedia system of my 2023 RAV4 Prime SE.

I took the car to my dealer today at the instruction of Toyota Customer Care, who said the traction battery issue would be fixed by clearing some DTC codes. The service manager at my dealership said "we are mechanics and don't know anything about the electronics, those are handled by the salesmen." My salesman, from two years ago, said there are no codes related to the traction battery reporting system, and he focused on the profile issue in the multimedia system.

After going through the normal steps he follows when delivering new cars, including mine, and getting a "communication error" message at one step in the process, he declared I need a new "head unit." (The part with the SIM card.)

Everything is on hold until April 7, when they will replace the head unit and hopefully solve the profile issue. According to the salesman, that may also fix the traction battery level reporting issue. I certainly hope so because if not, no one seem to know how to fix that problem.

I am going to call the service managers at the other Toyota dealers in this area to see if any of them have come across that issue.

The head unit usually refers to the infotainment screen and associated electronics. The SIM card is part of the DCM (Data Communication Module). I believe that it is separate from the head unit.

Not sure that this will fix the battery level display as the DCM just sends a bunch of data to the Toyota servers. This data is then accessed by the app. Included in that bunch of data would be the battery charge level. However, it is possible that whatever computer in the car controls gathering and sending the data has forgotten that your car is a plug-in and thus no longer sends the battery level. The dash still displays the correct EV miles, correct?

 

Here is one more update. Based on a comment that I think was made by gregeusa, I deleted my account and then contacted Toyota customer care to make sure everything was deleted at their end. After confirming that it was, we tried again to set up the multimedia system and the link to me phone. However, we could not get the QR Code or the set of digits to appear on the screen in my car to link the phone to the car. We left the issue unfixed in frustration.

However, when I started the car this morning, the QR Code popped up in the screen! I went back to my phone, added the VIN number of my car and scanned the code. From that point just about everything worked as expected. My profile was there instead of GUEST, and I even get the level of the traction battery in the app. The only strange thing is that the fuel tank mileage is incorrect. It seems to be an outdated reading. (I am assuming that the Mileage number next to the fuel tank icon is for gasoline only, not gasoline and battery.) Everything else seems to work.

It may take a few more hours, for everything to be registered, or perhaps I need to fill the fuel tank to reset the mileage indicator, but for now it seems I do not need to new "head unit"!

 

Like I said, I thought I was helping by setting up the account before I had the car, and the only way to fix things was tear the account down to "gone", reset the car and start from scratch.

A very poor system, but I worked for Nippondenso now Denso for 7 years. They make the electronics. The company and really the culture does not think the way we do... they start from scratch and follow a procedure. We would say that there should be a way to fix things when they go wrong, but the answer is often to turn back the clock to a pristine state, not being able to fix something in process.

Having a software background, it's not the way I would have developed the product, but having a joint project with Denso US, Denso Japan, and AT&T, I learned a lot.

Anyway, sounds like it is on the mend, and I'm sure the mileage will eventually correct itself.

Greg

 

I decided to fill the gas tank and now the app shows the correct fuel range in addition to the traction battery level and odometer. However, I don't know if the fuel range corrected itself because I filled the tank or just because more time had elapsed since I reestablished my account and reconnected the car to my phone. I will not cancel my service appointment until Monday to make sure everything is OK, but it seems as if I do NOT need a new head unit. No one at Toyota or my dealership had a clue about what was wrong, but the help I got here from Greg and others seems to have fixed the problem.

 

I am speculating that the correction is because you filled the tank. However, that raises the question of the range accuracy if you do not pump in less gas than to full.

/Jim

 

Like I said, I thought I was helping by setting up the account before I had the car, and the only way to fix things was tear the account down to "gone", reset the car and start from scratch.

A very poor system, but I worked for Nippondenso now Denso for 7 years. They make the electronics. The company and really the culture does not think the way we do... they start from scratch and follow a procedure. We would say that there should be a way to fix things when they go wrong, but the answer is often to turn back the clock to a pristine state, not being able to fix something in process.

Having a software background, it's not the way I would have developed the product, but having a joint project with Denso US, Denso Japan, and AT&T, I learned a lot.

Anyway, sounds like it is on the mend, and I'm sure the mileage will eventually correct itself.

Greg

 

you do know you can force an update, right?

 

as a matter of habit, I refresh every time I open the app, easy

 

I "discovered" something today that I had forgotten about and may have caused the loss of the traction battery level info in the app.

I live in upstate NY, and our local power company, National Grid, has a program where they pay you $15 each month if 80% of the energy used to charge your EV is used between 11 pm and 7 am, and if the total energy meets a certain requirement. To monitor the energy used for charging, National Grid has an app called Charge Smart NY that you connect to your Toyota account to monitor the charging.

Since I have only the Level 1 charger that came with the car, and which is connected to a 120 Volt outlet, it takes me 10 to 11 hours to fully charge the battery. Therefore, reaching the 80% level between 11 pm and 7 am requires precise timing. However, I decided to try it out.

I now think it is possible that a failed interaction between Charge Smart NY and the Toyota app could have messed up the traction battery level data on the Toyota servers. (The error seems to have occurred shortly after I connected the Smart Charge NY app to my Toyota account.)

I may try to reconnect the Charge Smert NY app to my Toyota account to see if the traction battery error reoccurs or may just leave it alone for now.

 

uhhh... you think that charge smart ny could interfere with Toyota sending you data from your car? no..

CSNY cannot interfere with the data connection between your car, and the toyota app, they would have had to done radio jamming of your car "cell phone"
CSNY cannot go to Toyota and destroy your data, and I'm sure Toyota would not allow that

 

uhhh... you think that charge smart ny could interfere with Toyota sending you data from your car? no.... how could that be?

CSNY cannot interfere with the data connection between your car, and the toyota app
CSNY cannot go to Toyota and destroy your data.

OK, I'll give it a try again.