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Toyota RAV 4 2023 Multimedia screen not working

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127K views 134 replies 91 participants last post by  bwalfield14  
#1 ·
I bought a 2023 RAV4 in November of 2022 and last week the multimedia screen stopped working. I was driving and the screen rebooted 3 times in 5 minutes and then the by the 4th time it turned off I was unable to turn it on. When the car is on reverse the monitor shows the backup camera and as soon as I put it in drive the screen goes black. At the same time the USB outlet doesn’t charge the phone as well. I sent the car to the dealership today and they did a reset and the screen started working, the dealer said that there is no guarantee the fix will last as a lot of people are reporting the same issue for this model and Toyota is working on a permanent software update. I started driving and the same happened, the screens rebooted 3 times and the 4th time it turned off, it didn’t turn on again. Is someone else having the same issues? Any updates from Toyota on when will they have a permanent software update for this issue? My dealer didn’t have an answer on this and they said it could take weeks to a year until Toyota comes with a software update. It is annoying driving a brand new car and the screen to not work, meaning no GPS, radio etc.