I took mine to the dealer and they did a hard reboot and updated software to resolve the problem.

 

Sorry to hear about the dealership swrecking your car. Sorry would not cut it. I would have been on the phone and computer to Toyota Corporate in Plano, Tx. along with a lawyer, wanting heads to roll and a new RAV4.

 

Thank you True Texan! It was a very bad experience that could have been avoided. Totally dealership negligence and poor judgement on my part not to pursue legal help! Regards JLC

 

Same problem with the same car. I figured out that if you don’t bother trying to cancel (x out?) or hit the close button, you can bypass those messages by just touching your phone screen to the left of the message, and then it works. It was turning on and off while driving, but once I stopped interacting with the notifications when I start my car, it will work again until I restart the engine.

 

It happened to my 2023 RAV4 and instead of disconnecting 12V battery, I pull the radio fuse (15A) and wait aound 2 minutes and put it back, start the ignition and it works fine now. But I have to wait for how long it will happened again (Hope it will never come again).

 

I bought 2023 in Dec 2023 and having same issue and I’m about to take to dealer tomorrow. Ridiculous

 

My week old 2024 prime is having issues also. Please update us. I hope everyone is contacting the
Toyota Brand Engagement Center
1-800-331-4331
So that they have a record of all the problems with the Infotainment system.

 

Mine was having the same problem, but crossing my fingers i fixed it. I went to the dashboard settings and reset the settings back to default and it started working again. I'm not sure if its a permanent fix yet, but worth a shot.

 

I bought my 2023 Toyota Rav4 xle Premium, February 8 of this year. Today at 2:45 pm, my multimedia screen started going off, on, off, on, repeatedly.

My week old 2024 prime is having issues also. Please update us.

Mine was having the same problem,

The earlier model year 5th generation RAVs before this new infotainment system would have similar black screen and continual off/on booting on some cars after disconnecting the battery cables for a 12V battery replacement. It was found that a simple procedure known as the REVERSE REBOOT would fix the issue. It worked on RAV4s, Highlanders and Camrys. Last I heard it worked on at least one '22 hybrid RAV. Maybe one of the people experiencing this issue on recently made RAVs could try it to see if it will also fix them. It takes 5 minutes and it won't hurt your car. You have nothing to lose by trying it and it may save you a trip to the dealer.

 

Took mine to the dealership and said that they need to replace the whole stereo but it's on back order for a month, took it 4/4/24 and they say they will have it by 05/10/2024 hopefully this is truth and i will post my result after they install the new one , good thing is under warranty still

Regards

 

I also have a 2023 Rav-4 Hybrid XLE with JBL multimedia (technology pkg cost $2k extra). Ever since I opted out of Toyota’s WiFi subscription, the multimedia screen is not working it randomly shuts itself off and on. Dealer told me to upgrade my iOS. That didn’t work. Very frustrating and makes it hazardous to drive while keep resting the GPS.

 

Always a good idea to keep your phone updated. As for your issue, on your iPhone go into settings and make sure your Wi-Fi and Bluetooth are on. Then open each one and see what is connected.This can help you troubleshoot. If they aren't connected try clicking on each connection to see if they will connect.

 

My Rav4 (2023) was having the same problem. The touchscreen display would constantly turn off and turn back on every minute or so. Every now and again a message would pop up that says “Your session has expired”. I fixed the problem by entering my 6 digit passcode to re-login. Of course, I didn’t remember my passcode that I made when I first bought the car, so I went onto the Toyota app on my phone and changed the passcode. I then entered the newly made passcode on my car and since then the problem has been fixed.

 

Just used this approach on my 2019 Limited and it worked! Thanks so much LaurnetMa. The dealer said it would require a new unit at $7,783!!! I think they wanted to sell me a new car.

 

There is a service bulletin by toyota asking dealer to update software for head unit. Ask ur dealer for that.

 

I am currently in Fox Lake Illinois and these hoodlums try to charge me $165 for a software update when the vehicle is a year old( LOL, I refused) and then on top of it tried to tell me that they’ll go ahead and do it for me this once because of loyalty after I threatened to call Toyota

 

Toyota knows these are a problem

mine is so dead it can't be recovered,
need new whole unit,
it's on backorder and no date when I can get a new one
in the meantime no GPS, no clock, no hand-free phone, no tunes....kinda blows


but I am happy the headunit replacement is super super easy ..one trim panel and 4 easy bolts. yoink

 

Fix: I removed the radio fuse in the cabinet’s fuse compartment for 5 seconds, and this fixed the rebooting issue that occurred every 15 seconds. 🎉

 

I have a 2021 RAV4 Limited Hybrid with JBL boxes. Everything worked fine until I left for a long vacation in Europe. When I got back, I started the car and the screen went black. It’s coming back but no app is working. No navigation, no radio, no nothing! I went with the car to the dealership and they couldn’t do anything: need to replace the whole unit, over $2100. Then I got in touch with Toyota HQ in US and after some difficult negotiations Toyota agreed to cover half the cost. I thought that from this moment on my issue would be resolved. Unfortunately, after two more weeks, I was informed that there’s no part such that in US, so the only solution was to take it out and send it to repair.
It looks like there are at least some 1,400 cases like this. This should trigger a recall for all models from Toyota. In my case, this defect happened after 34,000 miles, but I noticed in many cases that it is happening very soon after purchasing the car.
I am also considering talking with an attorney to open a case against Toyota USA.

 

I am also having the sam issue with my radio. I have already been to the dealer and they have reset it before they really do need to fix something.

 

My 2023 started doing it at 40,000 km. It started with just the radio cutting out, and logging me off the system with no way of re-entering my code. It wont resond to any touch (nav, settings, etc ). I booked an appointment at the dealer - with a 2 week wait! Ugh. Then one day it let me enter my code, and everything worked so I cancelled my appointment. 12 days later and it started doing it again . Nothing on the touch screen works. Tries to connect but can't. So frustrating!! I'm driving 20 out of town for the next 5 days with no radio nor navigation. They need to fix this glitch.

 

I have a 2023 RAV4 XLE Multimedia screen said it needs a time out you push the ok button then it goes black you lose your Google maps to where your going its real handy when it does that and and I take in it working fine we cannot get it to do.

 

Mine worked intermittently for a few weeks. Very frustrating. The dealership did a software update even though it was working that day. They said it's happening with lots of 2023 and they hope this solves it. So far so good, but it's only been a month.

 

They should get them fix or replace them

 

that's correct annoying, I have the same issue, almost 6 month since I took the car to the dealership and still waiting .!

 

Have the karr alarm removed from you vehicle not only i have multimedia same issues horn not loud dash blank and no start on my 2023 Toyota rav 4 prime don’t let them buffalo you sorry to hear this once the karr alarm was out every thing.Came to life but the dash is blank i waited to long but the karr alarm is the problem ware problems lol lol.pull that alarm

 

Having same problem at 10,000 miles on a 2024 RAV4. Sickening

 

Pull the kar alarm wires and all