[soumitra]

I had exact same thing happen to my rav4 hybrid 2023 with 1200 miles. Could not delete profile as another person did. Dealer is replacing it.

Thanks that your dealer is replacing it my dealer have no clue of this. i think its a glitch of 2023 model.

 

[blueairbrush]

I bought Toyota Rav4 just a month back and its multimedia screen is constantly rebooting after every 5-10 second. Went to service center but they told this is new software and they haven't received any update. I tried rebooting by pressing vol button but no help. Any help how to hard reset or update software. their portal is asking for json file but I cannot retrieve. View attachment 192443

I too just bought my Rav4 2023- back in February. The screen goes off and on its own. Also, when coming to a stop sign/light, the engine goes to "sleep" on its own (even when 'light' touch to the brake...). I took it to the dealership to get checked out and the guy said, I've never heard of that!

 

[FKHeath]

Also, when coming to a stop sign/light, the engine goes to "sleep" on its own (even when 'light' touch to the brake...). I took it to the dealership to get checked out and the guy said, I've never heard of that!

That is normal: https://www.mariettatoyota.com/toyota-stop-start-engine-system/ Part of the design to save gas.

 

[Whitehorse]

I was experiencing the same issue with the infotainment system going black and rebooting, and not allowing enough time for deleting profiles or much else. I tried the "Reverse Reboot" procedure several times, as well as the volume knob hold and reset, but nothing worked. Eventually I disconnected the negative lead from the 12V battery and left it alone for 2 hours. After reconnecting, the system booted up as normal, and has worked correctly ever since (been about a week). The profiles and bluetooth devices even stayed in the memory for me, so I did not have to recreate. All I lost was my Sirius XM preset stations, which is NBD. This was on a new 2023 Prime SE with 2500 miles.

 

[SaraAnne]

Hi, I deleted my profile from infotainment screen and then recreated it and the issue is fixed. only issue I faced is my subscription for drive connect got cancelled.
But still i am happy that the issue is resolved .

thanks you all for your help i found this community have more knowledge then Toyota dealer .
Thank you all for your help.

The infotainment system does not stay on long enough to delete the profile

 

[SaraAnne]

Thanks that your dealer is replacing it my dealer have no clue of this. i think its a glitch of 2023 model.

Same thing with my 2023 RAV4 hybrid

 

[23NewRav]

I am glad I found this post. I ended up unplugged negative battery terminal for 30 min and then did the first reboot with turning ignition on, set parking brake, then reverse for 5 minutes. Worked like a charm.

 

[Cmack1]

Any new updates regarding this issue. I have the same issue. My RAV4 is only a month old with 500 miles. I experienced this issue a couple weeks ago and disconnected the battery and had no issue for 2 weeks. Yesterday, started happening again where screen kept rebooting and finally went dark. Had to disconnect the battery, started working again for about 15 minutes and started rebooting again. Did reverse reboot and then deleted profile. Nothing is working. Taking to the dealership tomorrow. This is completely unacceptable.

 

[23NewRav]

This same thing was happening to me. rebooting every couple of minutes my 2023 rav4. I unplugged negative battery terminal for 30 min then reattached. It's been working fine since. That was about a week and a half ago.

 

[Cmack1]

This same thing was happening to me. rebooting every couple of minutes my 2023 rav4. I unplugged negative battery terminal for 30 min then reattached. It's been working fine since. That was about a week and a half ago.

Good luck. That worked for a little over two weeks for me and starting happening again.

 

[23NewRav]

Good luck. That worked for a little over two weeks for me and starting happening again.

I will keep an eye on it. Thanks for the heads up.

 

[Cmack1]

Update…the dealership ordered a new screen. They could not fix the problem. I am very concerned how long it will take for the new screen to come in. Not happy at all.

 

[noblehal.a]

I bought Toyota Rav4 just a month back and its multimedia screen is constantly rebooting after every 5-10 second. Went to service center but they told this is new software and they haven't received any update. I tried rebooting by pressing vol button but no help. Any help how to hard reset or update software. their portal is asking for json file but I cannot retrieve. View attachment 192443

After trying to delete my profile through the multimedia screen in my 2023 RAV 4 for about an hour, I finally found the solution. As my screen would not stay on long enough like many others on this thread, I went into my Toyota app on my iPhone and clicked on the down arrow to view my vehicle info and clicked remove vehicle at the bottom of the pop up page. I was then able to start from scratch to re-add my vehicle using the QR code and my CarPlay works perfectly fine again.g Good luck!

 

[Lebossu]

After trying to delete my profile through the multimedia screen in my 2023 RAV 4 for about an hour, I finally found the solution. As my screen would not stay on long enough like many others on this thread, I went into my Toyota app on my iPhone and clicked on the down arrow to view my vehicle info and clicked remove vehicle at the bottom of the pop up page. I was then able to start from scratch to re-add my vehicle using the QR code and my CarPlay works perfectly fine again.g Good luck!

Thanks for the tip, it work for me.

 

[Farhan]

Have facing the same issue, please guide me how to delete profile?

 

[Lebossu]

Have facing the same issue, please guide me how to delete profile?

Open the app Toyota. Click the car image.
You gonna see info about your car, update and etc. Down all them, you can see " delete this vehicule"

Done.

After that. You turn on your car. And you scan the code with your phone and re sign again with your email. Finish

 

[AnilJay]

After trying to delete my profile through the multimedia screen in my 2023 RAV 4 for about an hour, I finally found the solution. As my screen would not stay on long enough like many others on this thread, I went into my Toyota app on my iPhone and clicked on the down arrow to view my vehicle info and clicked remove vehicle at the bottom of the pop up page. I was then able to start from scratch to re-add my vehicle using the QR code and my CarPlay works perfectly fine again.g Good luck!

Thanks, it worked for me. But I didn't add my vehicle details back assuming it could be the cause of the issue. Probably I will use it for few days without adding to see how it goes.

 

[thinkbabe6]

I have toyota rav4 xle 2014 and its doing that radio rebooting thing. I went to my toyota app and delete my vehicle and than i turn on the car and add it back on and it still rebooting. What am I doing wrong here?

 

[Lebossu]

I have toyota rav4 xle 2014 and its doing that radio rebooting thing. I went to my toyota app and delete my vehicle and than i turn on the car and add it back on and it still rebooting. What am I doing wrong here?

Hi, you doing nothing wrong there. Maybe you need to do again. Delete the profile completely with your APP TOYOTA (phone). Start your car and follow the instruction for to add or create an user. During creation the profile, the radio was rebooting or nothing ? Or only after completed created or add your user in your car profile ? For me, it's still working after deleted my profile 9th June.

 

[thinkbabe6]

Still not working, i deleted toyota app and reinstall and turn on my car and create different user name and the radio is still rebooting and turning off. Plus i just notice my usb connection isnt working. It won't let me delete my old username and information. I hate to call Toyota dealership. Sometimes they don't help