I started experiencing issues with my 2020 RAV4 within weeks after getting it in August of this last year. I was experiencing instances where my vehicle's lane centering would dramatically jerk my steering wheel. The first time I took it into the dealership, they told me that I should disable the lane centering if I did not like the way it responded. A couple of weeks later, my vehicle almost pulled me off the interstate. When I took it into the dealership the second time, they told me I should adjust the sensitivity setting. I noticed some slight tugging happening off and on, but then again, I had not been driving it a lot because of working and schooling from home. Unfortunately, the issue did not go away.
Towards the end of January, the lane centering randomly jerked my vehicle into another lane of traffic and almost caused an accident. I took my vehicle into the Toyota dealership after contacting Toyota's customer service. They had my car for a week to diagnose the issue. During that time, they flew a senior technician in from Toyota headquarters to help with the diagnosis. They were able to get my vehicle to replicate the same issue twice and gathered black box info from my vehicle. They were not exactly sure what caused it, but they gave my RAV4 back to me and told me that I should not turn on cruise control under any circumstances until they can fix it.
Toyota has a case manager contacting me regularly to give me updates. They advised me that after reviewing all of the data, they had to determined the issue. Once they figured out the issue, they had to determine what would fix the issue. Once they figured out the fix, they had to write up a very detailed report and submit it to Toyota's legal department for review. I have been told that the part cannot be released and the repair cannot be completed until Toyota's legal department signs off on the report and gives the repair the okay. My patience is starting to wear thin at this point. It's been 6 weeks since they gave my vehicle back to me and there is still no resolution for my issue. Toyota's legal department is still reviewing the information, and I still do not know what is causing the issue or what the fix will be. I've been told that all of this information should be disclosed to me when the repair is done.
If any of you have experienced this same issue with your RAV4 or other Toyota vehicle, I highly suggest that you contact your dealership's service department for diagnosis. I have tried to get a tracking number or something for reference in case others are experiencing this same issue, but I was told that is not something they can provide.
Towards the end of January, the lane centering randomly jerked my vehicle into another lane of traffic and almost caused an accident. I took my vehicle into the Toyota dealership after contacting Toyota's customer service. They had my car for a week to diagnose the issue. During that time, they flew a senior technician in from Toyota headquarters to help with the diagnosis. They were able to get my vehicle to replicate the same issue twice and gathered black box info from my vehicle. They were not exactly sure what caused it, but they gave my RAV4 back to me and told me that I should not turn on cruise control under any circumstances until they can fix it.
Toyota has a case manager contacting me regularly to give me updates. They advised me that after reviewing all of the data, they had to determined the issue. Once they figured out the issue, they had to determine what would fix the issue. Once they figured out the fix, they had to write up a very detailed report and submit it to Toyota's legal department for review. I have been told that the part cannot be released and the repair cannot be completed until Toyota's legal department signs off on the report and gives the repair the okay. My patience is starting to wear thin at this point. It's been 6 weeks since they gave my vehicle back to me and there is still no resolution for my issue. Toyota's legal department is still reviewing the information, and I still do not know what is causing the issue or what the fix will be. I've been told that all of this information should be disclosed to me when the repair is done.
If any of you have experienced this same issue with your RAV4 or other Toyota vehicle, I highly suggest that you contact your dealership's service department for diagnosis. I have tried to get a tracking number or something for reference in case others are experiencing this same issue, but I was told that is not something they can provide.