I am having the same issue

 

I have a 2023 Limited with the 10.5 inch screen and have not had rebooting issues. Sometimes my Pixel 7 Pro will not connect automatically to wireless Android Auto but that is my biggest issue. Try unpairing your phone and repairing.

Your infotainment be struggling to connect to your phone and cause a reboot issue.

 

The same thing just happened to me today. Interestingly, I picked up my Toyota RAV4 in November of last year. I thought I was going crazy for a moment. Thank you for writing this so I will contact the dealer instead of reading through all the books they gave me. Lol.

 

Update: Although they said it's covered in our warranty, it's been nearly 6 weeks and there's no end in sight. After speaking with the service department, they admitted on my 3rd visit that they had no idea when the part would arrive. I wrote the service manager and said that it was unacceptable that there was no ETA and demanded a response. That was a week ago and they've never responded. We have never experienced anything like this from Toyota and are disgusted. We are now considering action through the Better Business Bureau and State Attorney and consumer protection division to see what our options are.

 

Update. After 7 weeks and an angry letter to the service manager, we finally got the radio fixed. We never got a response from the manager, but we did get notice eventually from a service tech that the unit had arrived, so we took it in and they got it fixed that afternoon. FYI, the 2022 ans 2023 have completely different display consoles. I've read where the 2022 can be reset if it blacks out, but not the 2023.

 

I also have the 2023 Rav 4 and my screen also went out . Going round two to the dealership. They told me they haven’t seen this problem and I’m the only one. I find that odd considering several complaints are all over the internet . They must not be very knowledgeable about their brand of vehicles. So I basically have a brand new car and no radio no charger nor blue tooth nothing !!!!! They won’t even probably give me what it’s worth now with a service order and the screen not working .

 

I also have the 2023 Rav 4 and my screen also went out . Going round two to the dealership. They told me they haven’t seen this problem and I’m the only one. I find that odd considering several complaints are all over the internet . They must not be very knowledgeable about their brand of vehicles.

Please remember the dealership is small. The internet is large. Toyota is looking into the fix I would think. Is it a software update? I would think so. Easy fix within time.

 

Did they charge you for running diagnostics? I too have similar issues for my 2023 rav4 hybrid.

 

Yes I am having the same problem. It just keeps turning on and off but back up screen still works. The first time it happened was 2 weeks after getting it. Now 9 months I'm Waiting for a new radio to come in at the moment. Not happy, very disappointed in Toyota!

 

Same thing happened to me. Finally got a new screen last week but now can't get connected services/navigation. No one can figure it out. I paid for a limited and want everything I paid for!

 

Just get yourself one of these from Amazon, and problem solved - until Apple or Toyota come up with a fix

 

What is this?

 

We also bought our RAV4 in November 2022 and having the same issues. I took it into the dealership and they said I pretty much had to wait for an update. It is so aggravating when you are trying to use maps and have no idea where you are and it goes black! I feel we paid way to much to have this happen months later.

 

This TSB is the same for various 2023 Toyota models (including Prius, Corolla GR, Venza and all RAV 4 models) and is basically this:

"Some 2023 model year vehicles with multimedia version older than 1586 may exhibit one or more of the following conditions:

• Head unit rebooting (does not affect backup camera).
• Head unit does not boot up (does not affect backup camera).
• Display screen flickers (does not affect backup camera).

A software update is now available to address these conditions. Follow the procedures in this bulletin to update the software"

I wonder if this is related to just the 8-inch unit, or if it includes the 10.5-inch also?

The 10.5 inch is Denso-Ten, I believe mine is version 1452.

 

I have a 2021 RAV4 prime. XSE. JBL. I've obviously had this for years now with no issue but, now I'm having this issue. I have to take to dealership today. I'm posting to say that it is not related to any specific screen size or package. I had a top package and having the issue. I will post again once I get information from the service department this weekend.

 

yep we have 2023 rav4 and same problem started about 7 months in at about 8000 miles.

 

Update.…dealership ordered a new screen. Who knows when it will come in…

Just got a new screen for mind due to the same problem....however now services won't connect and can't get navigation. How has yours gone?

 

We traded in our RAV4 Limited for a 2023 Venza Limited July 2nd and we've been having the same problem since day one with the JBL 12.3-inch Toyota Audio Multimedia infotainment system. More here:

Toyota RAV 4 2023 Multimedia screen rebooting after...

I bought Toyota Rav4 just a month back and its multimedia screen is constantly rebooting after every 5-10 second. Went to service center but they told this is new software and they haven't received any update. I tried rebooting by pressing vol button but no help. Any help how to hard reset or...

www.rav4world.com

And here:

Infotainment Screen Freeze and Shut Down

Did a search and found some older threads, but nothing current on this topic. Just purchased a 2023 Venza Limited, great car! However several times now, shortly after start-up, the infotainment screen will freeze. We have it starting with the built-in maps. The screen displays the local map...

www.toyotanation.com

It's been back to the dealer multiple times. It's going back in next week. So far the Toyota dealer won't replace the unit, claiming that the replacement "might" have the same issue. They're insisting that it will take a firmware (not software) update to fix it but have no ETA on a firmware update. Opened a case with Toyota's Brand Engagement Center, but still no resolution. Very disappointed.

 

Follow up to my earlier post... bad news, or possibly good news, depending on what happens next. The infotainment system in our 2023 Venza Limited died.

I had the infotainment system on last night to check a few settings to ensure that it was still configured correctly before we take it back to the dealer Monday. As I was working through some menus the screen suddenly started acting strange - images blurred and pixilated - then it went black and it never rebooted. I tried pressing the power button, but there was no response. I checked it again this morning, started it up and it never booted up. I drove it around town and the screen is still black.

Thankfully the backup, side and forward-facing cameras are still working as expected, but otherwise the unit appears to be dead.

I updated our case with Toyota's Brand Engagement Center including photos and a new video.

So when we hand it over to the dealer I can't be sure what they'll do, but I feel like if it's dead they finally need to replace it. So we'll see.

 

I just purchased a brand new 2023 RAV4 LE and driven about 150 mi so far. I am having random ghost calls from my car to my cell phone which is plugged in. My music shuts off and I cannot get it back on until the call is hung up but I can't do that because I can't figure out where to hang it up from. On top of that, I keep getting a pop-up asking for a password saying my subscription is about to expire or something like that. The lag is insane when I'm trying to click features in the multimedia and it delays. I am also so pissed. I made an appointment at the dealership in a couple days. I demanded a free rental car while they fix it and they're trying to charge me. I said you sold me a lemon and they're giving me a car to use, however I believe this issue is not going away anytime soon. Has anybody else encountered the ghost call? It keeps saying call in progress

 

Per my earlier post, I received a phone call from the dealer service manager quickly followed by our case rep at Toyota's Brand Engagement Center, both saying that a new head unit had been ordered. They said it'll take 3 to 5 days to arrive and be installed. Phew!

Looking forward to a working infotainment system after four long months. I'll report back with how it's going when we get our Venza back.

 

2023 Prime SE here. So today, the display went blank. Reversed out of the garage, backup camera comes on as usual. Put it in drive screen goes blank. I could give "hey Toyota" commands and it would tune the radio. Turned the RAV off then restarted. Toyota logo appears on screen then proceeds to next screen where you hit the continue button. I press continue and again screen remains blank. I tried holding down the power button for 10 seconds and the system reboots but again a blank screen. I then turn off the RAV, restart the RAV and put it in reverse and rear view camera displays. Put it in drive and all is well. Anyone else experience this? It seems like the reverse camera gets it stuck in some type of loop.

 

Ours did exactly the same thing. It worked sporadically but would freeze and reboot constantly. The infotainment system finally died but the backup, front and birds eye view cameras worked normally. Initially the dealer kept claiming they fixed it each time we took it in. They never did. Then they claimed that it would need a firmware update that hadn't been released yet and they had no idea when it would be. Then when the head unit finally died they agreed to replace it under warranty.

It sounds like yours is failing as well. Best of luck and let us know how things go with the dealer. If needed, here's the phone number for Toyota Brand Engagement (the dealer actually told us to call them to see if they could do anything on their end):

‭(800) 331-4331‬

 

To follow up on my earlier post, our Venza has been at the dealership for 3 weeks now. They have no ETA on the replacement head unit. Now we have two cases open with Toyota Brand Engagement. One for the original issues and a second one with the "Parts Delay" team.

Apparently Denso is the problem. They aren't responding to the dealer and TBE is supposed to call this week to let me know if they've had any success.

I know Toyota doesn't pay Denso full-boat, but cannot believe the replacement head unit retails for over $12K! That's insane IMO.

We have a Highlander loaner which is good. We've crossed the lemon law requirements, but we'd rather just have our brand new Venza back. More here in case anyone's interested:

Infotainment Screen Freeze and Shut Down

Did a search and found some older threads, but nothing current on this topic. Just purchased a 2023 Venza Limited, great car! However several times now, shortly after start-up, the infotainment screen will freeze. We have it starting with the built-in maps. The screen displays the local map...

www.toyotanation.com

 

I bought my 2023 Toyota Rav4 xle Premium, February 8 of this year. Today at 2:45 pm, my multimedia screen started going off, on, off, on, repeatedly. It won't let me power it off, no other buttons...such as settings, phone, source....will work. I was driving around town shopping with the screen doing this the entire time until I got home at 5:30 pm. I have 9,550 miles on my car, so everything is under warranty. I called my dealer and I am taking it in tomorrow morning. We'll see what happens.

 

1. Purchased 2023 RAV4 Hybrid in Dec 2022 2. Screen restarted several time in spring 2023, and Toyota replaced radio. 3. Nov 2023 texts, calls, music…nothing from my phone is showing up on the screen.

 

Sorry you're having to go through this as well. Do you recall what brand they replaced it with (maybe on the paperwork)? Could be Panasonic, Denso, Clarion or some other brand.

When you say "...nothing from my phone is showing up on the screen", can you add some more details like how your phone is connected, are you using Car Play or Android Auto, or... Also the trim level and the screen size, JBL, non-JBL, etc.

TIA!

 

I am experiencing these issues. I bought my Rav4 in March 2023 and yesterday (Jan. 8, 2024) my screen black while driving. Sounds like I am SOL but I did schedule an appointment with the dealership on Monday. Wish me luck.

 

you're not SOL, you have a 3 year bumper to bumper,,,mine went bad and they replaced it and no issues with the new one

 

I have a '24 Rav4, XLE Hybrid purchased at the end of October 2023 and the screen goes blank intermittently, no Backup Camera or Radio, etc., already been back to the dealer twice, but it is not throwing any fault codes or won't go blank when they check it, so I am struck with it until it finally fails. Really disappointed with the vehicle because of it, I should have purchased another brand; in the 35+ new vehicles that I have owned I have never had a problem with the radio or the multimedia display.

 

Is the software/firmware up to date in your radio? Home | Toyota Software

 

When I had the Rav4 at the dealer last week they made sure everything was up to date, but I have still experienced the issue.
When I ordered the vehicle I wanted the JBL Premium Multimedia Option, but was told that I would have to wait until Spring '24 so I opted to take the standard XLE unit; now of course I wish I would have waited. I have a JBL in my '23 Highlander Platinum and it works w/o issue.